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SWAN 12/6 Quarterly Meeting Presentation Available

by Aaron Skog

Hi SWAN Libraries, The presentation from last week's meeting is now available for you. Look under "SWAN Quarterly Meeting" on our new Meetings & Documents page on the support site. https://support.swanlibraries.net/meetings-trainings/meeting-documents The SWAN Library Services YouTube channel also has the December 2018 meeting recording uploaded and available for viewing: https://www.youtube.com/user/SWANCorps/feed Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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NCOA Cleanup Begins Wednesday Night, Partial Data Freeze

by Joseph Miller

SWAN Libraries, The National Change of Address (NCOA) Patron Database Cleanup project will begin end of day tomorrow, Wednesday, December 12, 2018. UMS will process our patron records through the USPS NCOA database and return them to us for processing on Friday afternoon. The bulk of the work will be completed Saturday night, though we will continue updating patron formatting into next week. Beginning Thursday, there will be a freeze on updating the following fields in the Addresses tab: * STREET * CITY * STATE * ZIP Any changes made to these fields between Wednesday night and Saturday morning will be overwritten when the records are processed. Please keep a list of any changes to these fields that are requested by the patron during this period of processing. Updates can then be entered when the freeze is lifted. Please note, only records that have a User Category Type of PATRON or blank will be included. Records with the following User Profiles will be excluded from the update: * Generic Users * CHICAGO_P * NONSWAN_RB * Special and Academic library patrons * School-Use Only * GED_MOVED Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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New SWAN support site is live

by Tara Wood

SWAN Libraries, The updated SWAN Support Site is now fully live! Thank you for all of your help testing and providing valuable feedback over the last six months-we couldn't have done it without you. Big thanks to Brian Smith at RAILS for his work setting up the new site and working with us to update features and troubleshoot functionality issues. And of course, thanks to all SWAN staff, who worked tirelessly to rewrite hundreds of pages of documentation to get the new site up and running. Some things to keep in mind and to check out on the new site if you haven't already done so: * As with the old site, log in with your L2 credentials at https://support.swanlibraries.net/ * Try out the new and improved search box * Check out the Quick Library Lookup on the homepage as well as the Patron Lookup Tool Please let us know if you experience any issues by sending a ticket to the Help Desk. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Brief SWAN Support Site and Help Desk Downtime,

by webmaster＠swanlibraries.net

7 years, 4 months

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Clean Holds Shelf Output delayed

by Dawne Tortorella

The Clean Holds Shelf output has been delayed. We will provide an update when the reports are available.

7 years, 4 months

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Patron Email Notification Issues

by webmaster＠swanlibraries.net

7 years, 4 months

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SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm

by webmaster＠swanlibraries.net

7 years, 4 months

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

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SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM

by webmaster＠swanlibraries.net

7 years, 4 months

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Enter Days Closed for 2019

by webmaster＠swanlibraries.net

7 years, 4 months

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Count Items Marked Discard Last Month Paged by User Library

by "Distribution Services"

7 years, 4 months

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BLUEcloud Analytics (BCA) Harvest Delayed

by webmaster＠swanlibraries.net

7 years, 4 months

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SWAN Directors and Administrators Quarterly Meeting - Agenda & Packet for 12/6

by Aaron Skog

SWAN Member Libraries, The December Quarterly agenda and packet for the meeting on Thursday, December 6 at 9:30 a.m. is now available online for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-12-06/pa… We will live-stream the audio and desktop presentation of this meeting via GoTo Meetings; if you would like to attend remotely, please refer to page 2 of the meeting packet. Meeting highlights: * Strategic Planning update * Recommendation on BLUEcloud Mobile App for all SWAN libraries * SWAN Resource Sharing & Find More Illinois * SWAN Support website overview * Our latest Enterprise usability report * Preparation for the January 2019 server upgrade * Green Hills Public Library District joining SWAN We have a lot going on, which is why the packet is 62 pages long! See you next week... Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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FMS In-Service Day

by Lauren Levaggi

SWAN Libraries - The Flossmoor Public Library will be closed on December 7, 2018 due to a staff in-service day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Matteson Area Library In-Service

by Helen Pinder

Member Libraries, Matteson Area Public Library will be closed all day on Friday, December 7th for a Staff In-service day. The library will resume regular business hours on Saturday, December 8th at 9am. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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CTS In-Service Day

by Lauren Levaggi

SWAN Libraries - The Crete Public Library will be closed for Staff In Service Training on December 7, 2018. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Prairie Trails Public Library In-service

by Crystal Vela

Member Libraries, Prairie Trails Public Library will be closed all day on Friday, December 7th for a Staff In-service day. The library will resume regular business hours on Saturday, December 8th at 9:00 am. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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GHS in WorkFlows

by Samantha Dietel

Member Libraries: Green Hills PLD (GHS) has been added as a library policy in WorkFlows in preparation for their joining SWAN. You will see GHS in certain dropdown menus, such as when placing a hold. Please do not select GHS as a pickup library for any holds, as they are not yet a live SWAN library. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

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Cataloging Advisory Meeting November 30th - Agenda

by webmaster＠swanlibraries.net

7 years, 4 months

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SHS In-Service Day

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be closed for a Staff Inservice day on Friday, December 7th. They will reopen on Saturday, December 8th at 10:00 am. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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River Forest In-Service

by Crystal Vela

River Forest Public Library will be closed on December 7th for an In-Service day. They will resume regular hours on December 8th. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Cicero In-Service

by Crystal Vela

The Cicero Public will be closed on Friday, November 30 for an In-service day. They will resume regular hours on Saturday, December 1st. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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