- SWANcom - swanlibraries.net

by Crystal Vela

The La Grange Library will be closing for renovations, from Dec 3 through Dec 18th. The library will re-open on December 19th . Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Damaged and Unusable

by Crystal Vela

Member Libraries, In an effort to clear up confusion, SWAN has updated the Unusable/Damaged procedure as well as changed the user names for the accounts. What used to be RB_ILL_DAMAGED is now UNUSABLE_RB_ILL What used to be RB_ILL_LOSS is now LOSS_RB_ILL Please see the attached documentation or visit the Beta Support Site<https://swandev.swanlibraries.net/>. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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New Support Site Beta Testing is Live

by Joseph Miller

SWAN Libraries, The new support site is now open for beta testing<https://swandev.swanlibraries.net/>! Please use our simple feedback form<https://fs8.formsite.com/SWANServices/csnwj9vs9x/index.html> to communicate any issues you find. The form will remain open until December 7th, which will allow SWAN staff time to implement any changes before the full launch on December 11th. Many thanks to all library staff who participated in the numerous interviews, card sorts, and tree tests that have helped us better categorize documentation and content on the new site-your feedback has been immensely helpful in organizing the new site. Some things to test and report for the new site: * Log in with your current L2 account information, just like the current site * Test the new site search by searching for documents and noting the accuracy of the results * Let us know how you feel about the new online documentation format * Try out the Quick library lookup on the homepage * Let us know about any resources you use regularly that you can't find on the beta site Again, this feedback form will remain open until December 7th and the new site will launch Tuesday, December 11th. Links: New SWAN Support Site: https://swandev.swanlibraries.net/ Feedback Form: https://fs8.formsite.com/SWANServices/csnwj9vs9x/index.html Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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*Update* EDI Order Transmissions

by webmaster＠swanlibraries.net

7 years

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Continued EDI Acquisitions Orders Problems

by webmaster＠swanlibraries.net

7 years

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Library Closures Update

by webmaster＠swanlibraries.net

7 years

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Library Closures

by webmaster＠swanlibraries.net

7 years

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EDI Transmissions - Continued Problems with EDI Order Duplication

by webmaster＠swanlibraries.net

7 years

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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Holiday Reminder: SWAN Office and Support Closed Thurs, Fri

by Aaron Skog

SWAN Libraries, Happy Thanksgiving from the SWAN staff! We hope you have a great holiday weekend! As a note, SWAN staff will be off throughout the weekend in observance of the holiday. For routine support questions, please email help(a)swanlibraries.net to open a ticket and we'll follow-up when we're back in the office on Monday. For emergency system outage support, please call 844-SWANLIB (844-792-6542) and dial 0 for off-hours support. https://support.swanlibraries.net/news/2018-11-21/swan-office-closed-thur-1… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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EDI Transmissions Update

by webmaster＠swanlibraries.net

7 years

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EDI Transmissions - Intermittent Problems

by webmaster＠swanlibraries.net

7 years

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Consolidation of Address and Extended Info Fields in User Records-CANCELED

by Crystal Vela

SWAN Member Libraries: Due to overnight processes running longer than expected, the Consolidation of Address and Extended Info Fields in User Records, has been postponed. We will send an update when this work has been rescheduled. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Crystal Vela Sent: Friday, November 16, 2018 2:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Consolidation of Address and Extended Info Fields in User Records SWAN Member Libraries: This weekend SWAN will be making the address and extended info field consolidations that were recommended by the SWAN Circulation Advisory. These changes will take place outside of library hours and there will be no impact on the membership. Monday you will see fewer fields in both the address and extended info tabs within patrons records. Below is a chart of the fields that are being removed and where any info that is in that field currently, will go. The most noticeable difference being the phone fields. There will now be 2 phone fields named, PHONE, and ALT PHONE. REMOVE from Extended Info Remove from Address Entered By (Move to Note Field) Company (Move to BUS/SCHOOL) Guardian (Move to Care/Of) School (Move to BUS/SCHOOL) License Home phone (migrate to PHONE, if PHONE is blank) Lost Item (moving to Note field) Work Phone (migrate to ALT PHONE) P_NO Cell Phone (migrate to ALT PHONE) PREV_ADDR RDG_LEVEL CREATE ALT PHONE RECEIPT (Move to Note Field) SEESUPER (move to Note Field) SSN Please send in a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if there are any questions. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

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Consolidation of Address and Extended Info Fields in User Records

by Crystal Vela

SWAN Member Libraries: This weekend SWAN will be making the address and extended info field consolidations that were recommended by the SWAN Circulation Advisory. These changes will take place outside of library hours and there will be no impact on the membership. Monday you will see fewer fields in both the address and extended info tabs within patrons records. Below is a chart of the fields that are being removed and where any info that is in that field currently, will go. The most noticeable difference being the phone fields. There will now be 2 phone fields named, PHONE, and ALT PHONE. REMOVE from Extended Info Remove from Address Entered By (Move to Note Field) Company (Move to BUS/SCHOOL) Guardian (Move to Care/Of) School (Move to BUS/SCHOOL) License Home phone (migrate to PHONE, if PHONE is blank) Lost Item (moving to Note field) Work Phone (migrate to ALT PHONE) P_NO Cell Phone (migrate to ALT PHONE) PREV_ADDR RDG_LEVEL CREATE ALT PHONE RECEIPT (Move to Note Field) SEESUPER (move to Note Field) SSN Please send in a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if there are any questions. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

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BLUEcloud Analytics (BCA) Email Subscription Issue

by webmaster＠swanlibraries.net

7 years, 1 month

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 1 month

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 1 month

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Patron Cleanup Reports

by webmaster＠swanlibraries.net

7 years, 1 month

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Axis360 Authentication Outage on 11/12

by webmaster＠swanlibraries.net

7 years, 1 month

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*Reminder* WorkFlows 3.5.3 Installations and FormSite Surveys Needed by 11/19

by webmaster＠swanlibraries.net

7 years, 1 month

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 1 month

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 1 month

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Circulation Advisory Voting Reminder

by Crystal Vela

Voting for Circulation Advisory Reminder Voting is now open for SWAN Circulation Advisory. Each library can vote ONCE. The ballot should be completed by the Circulation Manager/Supervisor. There are four vacancies. Voting closes at Noon on Friday, November 16th. Link to ballot: https://fs8.formsite.com/SWANServices/CircAdv2018/index.html We have a strong group of candidates - thank you all for your contributions! ________________________________ Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

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**RESOLVED** SmartPort Error

by Scott Brandwein

--Resolved 11/8/18 6:50 a.m.-- The SmartPort "File Not Found" error appears to be resolved after last night's halt/run. Thank you for your patience while we worked on this issue. If you continue to experience problems with the wizard, please send us a ticket and we will revisit the case with SirsiDynix. --Updated 2:00 p.m.-- We have received word from SirsiDynix that the SmartPort error has been fixed, but a halt/run is required before the fix will take effect. The halt/run will take place tonight, so we are hopeful that SmartPort functionality will be restored when everyone signs on tomorrow morning. We will test the wizard early tomorrow morning to see if any more work is required. --Original Message-- We are currently experiencing an issue with SmartPort. While attempting to bring in MARC records with this wizard, you may receive a "File not found" error. We have opened a case with SirsiDynix and hope to have this resolved as soon as possible. Thanks for your patience while we investigate this error. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

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