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Enterprise My Account Login Problems

by webmaster＠swanlibraries.net

6 years, 11 months

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Symphony Slowness

by webmaster＠swanlibraries.net

6 years, 11 months

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UPDATE: NCOA Cleanup Work Remaining

by Joseph Miller

SWAN Libraries, The National Change of Address (NCOA) cleanup project will continue through next week. What will continue 12/26/2018 - 12/28/2018: * Addition of ZIP+4 and consolidation of Street fields for apartment numbers What has been completed: * New addresses added as shown in NCOA database (12/17/2018) * Status updated to BADADDRES (12/17/2018) * Notes containing old address information (12/21/2018) The remaining work on this project will not involve status updates to user records. For a list of user records updated in the cleanup, see the NCOA List Your Updated Patrons<https://support.swanlibraries.net/documentation/66540> documentation on the SWAN Support Site. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 12 months

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EDI Order Duplication Update

by webmaster＠swanlibraries.net

6 years, 12 months

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Issue with Clean Holds Shelf & Bounce Emails on 12/20

by Steven Schlewitt

SWAN Member Libraries and Circulation Staff: Clean Holds Shelf and Bounce Email notifications were not sent to the library aliased email addresses (aaa(a)notices.swanlibraries.net) this morning due to an issue with the SWAN volume email service. The issue has since been resolved and Clean Holds Shelf reports are being sent manually now. We've regenerated and sent the bounce notifications as well. We apologize for the inconvenience and do not expect further disruptions today or through the holiday. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 12 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 12 months

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Evergreen Park Closed Friday, Dec 21

by Dawne Tortorella

The Evergreen Public Library will be closed on Friday, December 21st for roof replacement. They will reopen on Saturday, December 22nd.

6 years, 12 months

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EDI Order Duplication

by webmaster＠swanlibraries.net

6 years, 12 months

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NoveList Select Upgrade Coming January 10

by webmaster＠swanlibraries.net

6 years, 12 months

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Annual Patron Record Purge

by webmaster＠swanlibraries.net

6 years, 12 months

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UPDATE: NCOA Cleanup and Partial Modify Patron Data Freeze Lifted

by webmaster＠swanlibraries.net

7 years

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NCOA Cleanup and Partial Modify Patron Data Freeze Continues

by Vickie Totton

Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Longoverdue Processing of RB/ILL Items

by Vickie Totton

We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up<https://support.swanlibraries.net/documentation/66527> reports, along with the instructions to process them, on the SWAN Support Site. Please check your shelves as soon as possible as we will be running the Custom Longoverdue Report (CLR) for these items before January 1, 2019 Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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EVS Closed 12/17

by Dawne Tortorella

The Evergreen Park Public Library will be closed on Monday, December 17th due to roof construction.

7 years

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*Last Call* SWAN Server Environment Benchmark Survey TODAY from 10am-12pm

by Steven Schlewitt

Hi everyone, Last call for survey tests! We’ll be closing the test server at 12pm. Thanks to those who have already submitted their entries – we’re getting a lot of great server data! -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Thursday, December 13, 2018 9:00 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Reminder* SWAN Server Environment Benchmark Survey TODAY from 10am-12pm SWAN Member Library Staff: Just a quick reminder for today’s benchmark survey between 10am-12pm. Please see the post below for the important details. We encourage everyone with access to WorkFlows to participate, and please remember – the survey tasks must be performed on the SWAN test server at sdtest.in.swanlibraries.net Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, December 7, 2018 3:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm 12/07/2018 - 15:05 - by Steven Schlewitt SWAN Member Library Staff: With the SWAN server infrastructure migration<https://support.swanlibraries.net/news/2018-12-05/swan-server-migration-sun…> just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a server benchmark survey on Thursday, December 13th from 10am to 12pm. The survey itself consists of a series of simple WorkFlows tasks that staff will need to complete and questions about the experience. It will likely take staff no longer than 10 minutes to complete, and while tasks in this survey are more circulation-focused, we encourage all library staff to participate and submit their own surveys. Additionally, while this survey is not mandatory, we would urge every library to have at least one staff member run through the tasks and submit the survey to ensure their library has the necessary network access to our new server environment. Additionally, we hope to have as many simultaneous users on the test server possible to ensure a high-volume system benchmark. To participate in the benchmark survey: 1. Anytime between 10am and 12pm on Thursday, open the FormSite<https://fs8.formsite.com/SWANServices/gpuetz1u0h/index.html> survey. 2. As instructed in the survey, open WorkFlows and login to the SWAN test server at sdtest.in.swanlibraries.net 3. Follow the four subsequent survey tasks and note your results. 4. Submit your survey. 5. Close/reopen WorkFlows and log back in to the SWAN production server (as you normally would) at api.in.swanlibraries.net Please note that SWAN staff will not be replying to these surveys, but we may reach out to you if further investigation of a response is needed. If you have any questions about the survey or encounter any issues, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-12-07/swan-server-environment-b…

7 years

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

1
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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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*Reminder* SWAN Server Environment Benchmark Survey TODAY from 10am-12pm

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder for today’s benchmark survey between 10am-12pm. Please see the post below for the important details. We encourage everyone with access to WorkFlows to participate, and please remember – the survey tasks must be performed on the SWAN test server at sdtest.in.swanlibraries.net Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, December 7, 2018 3:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm 12/07/2018 - 15:05 - by Steven Schlewitt SWAN Member Library Staff: With the SWAN server infrastructure migration<https://support.swanlibraries.net/news/2018-12-05/swan-server-migration-sun…> just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a server benchmark survey on Thursday, December 13th from 10am to 12pm. The survey itself consists of a series of simple WorkFlows tasks that staff will need to complete and questions about the experience. It will likely take staff no longer than 10 minutes to complete, and while tasks in this survey are more circulation-focused, we encourage all library staff to participate and submit their own surveys. Additionally, while this survey is not mandatory, we would urge every library to have at least one staff member run through the tasks and submit the survey to ensure their library has the necessary network access to our new server environment. Additionally, we hope to have as many simultaneous users on the test server possible to ensure a high-volume system benchmark. To participate in the benchmark survey: 1. Anytime between 10am and 12pm on Thursday, open the FormSite<https://fs8.formsite.com/SWANServices/gpuetz1u0h/index.html> survey. 2. As instructed in the survey, open WorkFlows and login to the SWAN test server at sdtest.in.swanlibraries.net 3. Follow the four subsequent survey tasks and note your results. 4. Submit your survey. 5. Close/reopen WorkFlows and log back in to the SWAN production server (as you normally would) at api.in.swanlibraries.net Please note that SWAN staff will not be replying to these surveys, but we may reach out to you if further investigation of a response is needed. If you have any questions about the survey or encounter any issues, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-12-07/swan-server-environment-b…

7 years

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MED will open at 1:00 PM 12/13

by Dawne Tortorella

The Messenger Public Library of North Aurora will be open from 1:00 PM - 9:00 PM today, Thursday, 12/13 due to no water in the facility. Repairs are underway.

7 years

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TFS in-service day

by Lauren Levaggi

SWAN Libraries - The Thomas Ford Memorial Library will be closed Friday, December 14, 2018 for staff in service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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NCOA Cleanup Clarification and Reminder

by Joseph Miller

SWAN Libraries, We will be extracting the patron records for the NCOA cleanup tonight at 11:30pm-any patron records created after 11:30pm will not be included in the NCOA update process, so you may continue adding new patron records as normal. The update process will be matching the returned NCOA address information to barcodes included in the data extract. Additionally, overwritten "old" address information will be included in a note field within the patron record. As a reminder, the partial patron freeze will begin at 11:30pm tonight and the following fields in the Addresses tab should not be edited until an all-clear is given: * STREET * CITY * STATE * ZIP Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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MDS in-service day

by Lauren Levaggi

SWAN Libraries - The Midlothian Public Library will be closed on Friday, December 14, 2018, for a staff in-service day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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NUD closure

by Lauren Levaggi

SWAN Libraries -. The National University of Health Sciences will be closed from Tuesday, December 19th to Monday, January 7th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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SWAN 12/6 Quarterly Meeting Presentation Available

by Aaron Skog

Hi SWAN Libraries, The presentation from last week's meeting is now available for you. Look under "SWAN Quarterly Meeting" on our new Meetings & Documents page on the support site. https://support.swanlibraries.net/meetings-trainings/meeting-documents The SWAN Library Services YouTube channel also has the December 2018 meeting recording uploaded and available for viewing: https://www.youtube.com/user/SWANCorps/feed Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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NCOA Cleanup Begins Wednesday Night, Partial Data Freeze

by Joseph Miller

SWAN Libraries, The National Change of Address (NCOA) Patron Database Cleanup project will begin end of day tomorrow, Wednesday, December 12, 2018. UMS will process our patron records through the USPS NCOA database and return them to us for processing on Friday afternoon. The bulk of the work will be completed Saturday night, though we will continue updating patron formatting into next week. Beginning Thursday, there will be a freeze on updating the following fields in the Addresses tab: * STREET * CITY * STATE * ZIP Any changes made to these fields between Wednesday night and Saturday morning will be overwritten when the records are processed. Please keep a list of any changes to these fields that are requested by the patron during this period of processing. Updates can then be entered when the freeze is lifted. Please note, only records that have a User Category Type of PATRON or blank will be included. Records with the following User Profiles will be excluded from the update: * Generic Users * CHICAGO_P * NONSWAN_RB * Special and Academic library patrons * School-Use Only * GED_MOVED Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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