SWAN Library Directors & Administrators,
The agenda and meeting packet for the Committee of the Whole meeting next Tuesday 2/5 are now available for you:
https://support.swanlibraries.net/sites/default/files/meeting/19_02_05/6636…
This packet includes a draft of the FY20 budget, membership fees, and six year reserves plan. We welcome your questions, comments, and feedback. The vote on the FY20 budget will be take place in person at the March 7th Quarterly meeting.
Included in the packet is the SWAN strategic plan for 2019-2023, which will be presented and discussed at the meeting.
You are welcome to register for this meeting in advance, using the L2 system, which will allow you to download the event to your calendar:
https://www.librarylearning.info/events/?eventID=28170
*Please note this meeting will be held at the Oak Brook Public Library at 10 a.m. and not be live-streamed.*
See you next week!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Due to the severe weather conditions and multiple closings of our SWAN libraries this week, we will be adjusting due dates. This is to assist libraries and to assure patrons that they do not need to venture out in the inclement weather to return items.
Please visit the SWAN Support Site for news<https://support.swanlibraries.net/news> including details about this due date update and library closings.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries,
Quick update: some good news, we re-enabled the Enterprise code "widget" which displays local library holdings in search results. Read about the issues related to this here, under the Known Issues section of our new support site:
https://support.swanlibraries.net/node/66547
The SWAN Enterprise Novelist Select integration in detailed displays remains disabled for all library profiles, but we will resume work on it once we have completed the Green Hills Public Library District data load, which continues throughout today and tomorrow.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
----Please route to appropriate staff----
The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members/201901/012019%20Janu…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports.
Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Updated documentation<https://support.swanlibraries.net/documentation/66269> is now available to advise libraries what to do with these reports.
Debits and credits for longoverde RB/ILL items have not been included in the Quarterly Billing since the August, 2017, revision to the Circulation Policy changed the reimbursement to 365 days after due date. The Custom Longoverdue Report (CLR) was not able to process these items until a cleanup of the patron database was completed. This cleanup was necessary to ensure the bills created by the CLR "belong" to the patron's library. The cleanup was not completed in time for the October, 2018, Quarterly Billing which means your current billing contains six months' worth of debits/credits instead of three.
Please wait until you receive your statement before making payments or requesting a credit.
Thank you,
Helen Pinder
Analyst, Member Services
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716
SWAN Library Services
800 Quail Ridge Dr, Westmont, Il 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Due to inclement weather conditions 1/25/19, several libraries have reported closures and delayed openings. We'll track any notifications of these closures via the SWAN support site posting<https://support.swanlibraries.net/news/2019-01/66579>.
If your library has scheduled a closure or late opening, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Library Staff:
The long-running overnight maintenance reports have concluded.
While it may take some time for our regular report schedule to catch up, staff and patrons should no longer encounter any errors while using WorkFlows or other software that interacts with the database.
In order to ensure that our scheduled reports get back on track, please refrain from scheduling any non-essential reports until later today.
If you encounter any further errors while interacting with the system, please notify SWAN support by opening a ticket.
Thank you for your patience!
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Wednesday, January 23, 2019 7:27 AM
To: swancirc(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net
Subject: [Swancirc] Long Running Maintenance Report - AM 1/23
SWAN Member Library Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating significant delays to the morning report schedule.
This report is processing a higher volume of records due to the addition of Green Hills migration data, and could extend later into the morning. As ADUText and the subsequent RebuildItem report process, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
All items should be searchable without errors in Enterprise, and any WorkFlows errors should resolve as these two reports conclude.
We apologize for these delays and will send an update as soon as the reports conclude.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
_______________________________________________
Swancirc mailing list
Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc
SWAN Member Library Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating significant delays to the morning report schedule.
This report is processing a higher volume of records due to the addition of Green Hills migration data, and could extend later into the morning. As ADUText and the subsequent RebuildItem report process, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
All items should be searchable without errors in Enterprise, and any WorkFlows errors should resolve as these two reports conclude.
We apologize for these delays and will send an update as soon as the reports conclude.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Library Staff:
Due to inclement weather conditions 1/22/19, several libraries have reported closures. We'll track any notifications of these closures via the SWAN support site posting<https://support.swanlibraries.net/news/2019-01/66575>.
If your library has scheduled a closure or late opening, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Follow our Known Issues log for all system updates - https://support.swanlibraries.net/help/known-issues
We are anxious to restore the Enterprise search results display with library holdings. Please know that we assess the ability to coordinate with other projects on a daily basis and this remains a high priority for resolution.
Currently SirsiDynix has started the process of loading Green Hills bibliographic, patron, and circulation data in preparation for the January 29th go-live date. To avoid problems with this data load, we are not able to turn this display on in Enterprise until the data load is complete.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Justice Public Library District at noon today due to weather / icy conditions. They will reopen Wednesday 1/23 at 9:30 tomorrow morning.
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Due to inclement weather conditions this morning, several libraries have reported closures or delayed openings. We'll track any notifications of these closures via the SWAN support site posting<https://support.swanlibraries.net/news/2019-01/66574>.
If your library has scheduled a closure or late opening, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
You are now free to run your EDI File Transmission (edisend) reports. If your report fails, please check the FTP_PASS field in the EDI Address tab. If the FPT_PASS field is set to NO, change it to YES and re-run your report. If it continues to fail, submit a help ticket.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The Symphony WorkFlows server appears to be stable after our recent round of troubleshooting. That being the case, we've reenabled all SIP2 and Web Services functions to increase the overall system load, so all library SIP2 ports are now open. Additionaly, all WorkFlows services are currently functioning as expected.
We've also lifted the freeze on acquisitions. Please feel free to begin processing acquisitions at any time. To retain the correct report configuration, you'll need to unsuspend the acquisitions reports relating to your library. Please refer to the support site documentation<https://support.swanlibraries.net/documentation/66566> for additional information on how to unsuspend or reschedule those reports.
If you are still having difficulty connecting to the WorkFlows server or have encountered any other system anomalies, please open a new ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your continued support and please continue to watch SWANcom for updates.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 2:45 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net>
Subject: *Please Login Now* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience.
Once again, we are continuing to troubleshoot, so we may experience additional outages our slowness during the afternoon.
We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 2:00 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
The Symphony/WorkFlows planned outage is starting now.
Please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> for any basic circulation functions.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 1:10 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test a system configuration and correct an issue with print label templates. During that time, WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible.
Please be prepared to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until further notice.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 11:56 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>>
Subject: *Please Login Now* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience.
We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon.
We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 10:16 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline*
SWAN Member Library Staff:
We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot.
We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience.
Once again, we are continuing to troubleshoot, so we may experience additional outages our slowness during the afternoon.
We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 2:00 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; swancirc(a)list.swanlibraries.net
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
The Symphony/WorkFlows planned outage is starting now.
Please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> for any basic circulation functions.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 1:10 PM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test a system configuration and correct an issue with print label templates. During that time, WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible.
Please be prepared to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until further notice.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 11:56 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>>
Subject: *Please Login Now* WorkFlows Continued Outages on 1/15
SWAN Member Library Staff:
The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience.
We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon.
We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Tuesday, January 15, 2019 10:16 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline*
SWAN Member Library Staff:
We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot.
We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
