Hello,
Freegal is now available in Electronic Resource Central enabling records to be available in Enterprise.. Freegal contains over one million records and availability is unlimited use. For an example of Freegal records in Enterprise please check the Glen Ellyn catalog https://catalog.swanlibraries.net/client/en_US/ged/. If you would like to add Freegal records please address a help ticket to Robin at help(a)swanlibraries.com<mailto:help@swanlibraries.com>
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries
Please be aware, we're currently experiencing issues with the report that creates the pull lists for the Onshelf Items wizard resulting in much shorter lists than to which you may be accustomed.
For further details on the issues and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/66748> posting on our support site.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Good afternoon member libraries,
If you'd like to request changes to your BLUEcloud mobile app colors, logo, links, or hours information, please get this to us by the end of day, July 8th. Some customizations have to be configured by the app developers, such as your app colors, and requests made after the July 8th may not be implemented before go-live.
More information about the app is available on the support site:
https://support.swanlibraries.net/news/2019-06/66729
Request customizations through the online form:
https://fs8.formsite.com/SWANServices/ihuqxhyvgy/
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good evening,
The BLUEcloud mobile test app is available for library staff to preview your app. SWAN has scheduled a go-live date of July 15th at which time the app will be available on the Apple and Android app stores for your patrons.
You can find more information and instructions to download the test app on the support site:
https://support.swanlibraries.net/news/2019-06/66729
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
Did you make changes to your subscription databases (EBSCO, Gale, Scholastic, World Book) at the end of your fiscal year? If so, SWAN will need to make updates to the Article Search knowledgebase and Open Athens allocated resources for authentication.
Please contact Robin Hofstetter at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions and updates about access links.
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries & Information Technology Staff:
Please see our latest news post to the SWAN support site regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services, but WorkFlows will not be impacted.
https://support.swanlibraries.net/news/2019-06/66735
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Hello SWAN Members,
Registration is now open for this year's annual conference, SWAN Expo (SWANx19). Our event will be held Friday, August 16th from 9 a.m. (8:30 a.m. check-in) to 3:30 p.m., again at Moraine Valley Community College.
Please visit out event page on the SWAN support site for more information on this year's sessions and to register:
https://support.swanlibraries.net/meetings-trainings/annual-conference
We are using Eventbrite to manage registration, the cost of which is $30 per staff person. You will be asked for your lunch option during registration and receive a survey link in your confirmation email to indicate which breakout sessions you are interested in. This survey feedback will help us better plan room sizing and ensure we have space properly aligned-you will not be locked into your choices.
If you need to have your library invoiced for the event, rather than pay by credit card, the Eventbrite registration allows for that. Just click under the payment options to get the option for invoicing. Libraries can buy multiple tickets (up to 10) and register all of the staff you wish to attend.
If you have questions regarding the registration, please email Ginny Blake at ginny(a)swanlibraries.net<mailto:ginny@swanlibraries.net> or reach out to me directly.
We look forward to spending a fun and informative day with you!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries,
We have happy to announce a training calendar for the second half of 2019. You can read more on the news post below, which has details on the topics and dates to register.
https://support.swanlibraries.net/news/2019-06/66726
1. Searching in WorkFlows (Online Training)
2. Using WorkFlows and Enterprise Search to Assist Patrons (Online Training)
3. Acquisitions Overview (Online Training)
4. Article Search and EBSCO Discovery Service for Reference Support (Online Training)
5. Resource Sharing Overview for SWAN Libraries (Online Training)
6. OCLC WorldShare ILL: Setting Up Groups & Deflection (Online Training)
7. Open Lab: OCLC Configuration of WorldCat Discovery & ILL (Hands-on Consultation)
8. Serials Control (Online Training)
9. Creating Pre-Cats (Online Training)
10. BLUEcloud Analytics Overview (Hands-on Training)
11. BLUEcloud Analytics Advanced (Hands-on Training)
12. BLUEcloud Analytics Open Lab (Hands-on Consultation)
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
We have received reports of some users getting errors in OpenAthens when accessing resources outside of the library.
Please report any issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and follow progress on this issue on our support site:
https://support.swanlibraries.net/node/66728
Thank you for your patience as we resolve this issue,
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Just in case some folks are planning on going to RAILS, just a reminder that we are holding meetings at Oak Brook.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022<nxphone:630-326-7022>
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We have received word that the indexing issues have been fixed. The example records members have provided to SWAN all appear to be searchable and are displaying properly in WorkFlows, and the fix was applied to an additional 2,800 affected records. If you continue to experience issues, please send in a ticket. Thank you for your patience while we worked to resolve this.
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton
Sent: Monday, June 3, 2019 1:02 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [SWANcom] **REOPENED** 6/3/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site.
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Ian Nosek
Sent: Friday, May 31, 2019 12:30 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing.
This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time.
While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports.
If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate.
Thank you for your patience this morning.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Friday, May 31, 2019 7:33 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing
Message from sender:
[SWAN Library Services]
Published on SWAN Library Services (https://support.swanlibraries.net)
Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing
________________________________
5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records.
We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681
SWAN Member Library Staff:
We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site.
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek
Sent: Friday, May 31, 2019 12:30 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing.
This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time.
While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports.
If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate.
Thank you for your patience this morning.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Friday, May 31, 2019 7:33 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing
Message from sender:
[SWAN Library Services]
Published on SWAN Library Services (https://support.swanlibraries.net)
Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing
________________________________
5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records.
We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681
SWAN Member Libraries,
The June Quarterly agenda and packet for the meeting on Thursday, June 6th at 10:00 a.m. is now available for you:
https://support.swanlibraries.net/sites/default/files/meeting/19_06_06/6529…
We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to attend remotely, please refer to page 3 of the meeting packet. This meeting is at the *Oak Brook Public Library and begins at 10 a.m.*
Meeting highlights:
* BLUEcloud Mobile app update
* Enterprise Usability Test: Article Search (you can read the written report in the packet!)
* Demonstration of some new BLUEcloud Analytics features, called "Dossiers"
* Overview on how SWAN is helping with book clubs
* Strategic plan update
The meeting packet is packed with information on SWAN activities, so I recommend sitting down with a nice beverage (your choice) and spend some time catching up on what we have been up to for the past 4 months.
Have a great weekend!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing.
This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time.
While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports.
If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate.
Thank you for your patience this morning.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net
Sent: Friday, May 31, 2019 7:33 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing
Message from sender:
[SWAN Library Services]
Published on SWAN Library Services (https://support.swanlibraries.net)
Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing
________________________________
5/31/19 - Indexing errors due to abnormal overnight processing
SWAN Member Library Staff:
Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records.
We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681
Good morning -
We have pinpointed the cause of this morning's indexing errors, and SWAN needs to run a rebuild process to correct the problem. This will take just over an hour. To avoid any complications, please suspend all cataloging operations that involve bibliographic import or editing. This includes the adding and editing of item records and the "Load Bibs with Order Info" report step in the Acquisitions process. All other operations may continue as normal as the rebuild takes place.
Thank you for your patience as we tackle this issue. We will inform you when the temporary freeze has been lifted.
For more information, please see the relevant Known Issue post here: https://support.swanlibraries.net/node/66680
Scott Brandwein
Bibliographic Services Manager
scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN membership,
Please welcome these three representatives to the SWAN Board.
Dawn Bussey, Director, Glen Ellyn Public Library
Jane Jenkins, Director, Green Hills Public Library District
Robin Wagner, Director, South Holland Public Library
The next SWAN Board meeting has been rescheduled for Friday, June 28th at the Thomas Ford Memorial Library. The new representatives will be at this meeting.
Thank you everyone that participated!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>