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Reminder Voting for Circulation Advisory closes November 15th at Noon

by Crystal Vela

Reminder that voting is now open for SWAN Circulation Advisory. Each library can vote once. The ballot should be completed by the Circulation Manager/Supervisor. There are six vacancies. Voting closes November 15th at noon. https://fs8.formsite.com/SWANServices/CircAdv2019/index.html Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Berkeley Public Library Early Closing December 13

by Vickie Totton

The Berkeley Public Library will be closing one hour early on Friday, December 13, 2019, at 5:00 pm for a Staff Meeting. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 5 months

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River Forest Public Library Closed Friday, November 8

by Michael Szarmach

The River Forest Public Library will be closed Friday, November 8, 2019 for their renovation. They will reopen on Saturday, November 9. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Cataloging Advisory & Serials User Group Meeting - Call for Topics

by webmaster＠swanlibraries.net

6 years, 5 months

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NEW mobile app videos

by Lauren Levaggi

SWAN Libraries - New mobile app videos are here! Learn about searching & placing holds<https://youtu.be/kjJiHHziaRk> and managing holds & checkouts<https://youtu.be/L7j-KCWRt9o>. Patrons can watch these videos and learn more about the SWAN Libraries app though our public website - www.swanlibraries.net/mobile-app<http://www.swanlibraries.net/mobile-app>. More videos to come, so stay tuned! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Elmwood Park Public Library Closed Friday, November 1 for Staff Development Day

by Michael Szarmach

The Elmwood Park Public Library will be closed tomorrow, Friday, November 1 for a staff development day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Voting opens for Circulation Advisory

by Crystal Vela

Voting is now open for SWAN Circulation Advisory. Each library can vote once. The ballot should be completed by the Circulation Manager/Supervisor. There are six vacancies. Voting closes November 15th at noon. https://fs8.formsite.com/SWANServices/CircAdv2019/index.html We have a strong group of candidates - thank you all for your contributions! Link to ballot: Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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SirsiDynix Connections Summit (Nov 12-15) Online

by webmaster＠swanlibraries.net

6 years, 5 months

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Printed Overdue and Bill Notice reports

by Helen Pinder

~~~Please route to appropriate staff~~~ Membership has voiced an interest in continued efforts to Go Green! To assist libraries in determining which patrons are receiving print notices, SWAN will be publishing a monthly report which details recipients of print notices. This report is paged by Checkout Library and is posted in BLUEcloud Analytics Shared Reports Print Notices September to October<http://www/bcanalytics/asp/Main.aspx?evt=4001&src=Main.aspx.4001&visMode=0&…>. Please check the report regularly to ensure notices are not being mailed for in-house accounts, staff cards, or other users that should be receiving emails. Together we can save paper and postage! Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Book Club Users - First Meeting Nov 6th

by webmaster＠swanlibraries.net

6 years, 5 months

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SWAN 2020 Meetings

by webmaster＠swanlibraries.net

6 years, 5 months

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SWAN Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The October Quarterly Billing (2019, Q3) is complete, and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/102019%20October%202019%20Qu…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Enterprise Item Detail Display Changes

by webmaster＠swanlibraries.net

6 years, 5 months

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Carol Stream Public Library Opening Late on October 23 Due to Construction

by Michael Szarmach

Due to construction the Carol Stream Public Library will open late on Wednesday, October 23. They're hours of operation will be 12:00 PM - 9:00 PM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Alsip-Merrionette Park PLD Closed October 18 for Staff In-Service Day

by Michael Szarmach

The Alsip-Merrionette Park PLD will be closed Friday, October 18th for a staff in-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Claims Returned and Non-SWAN Interlibrary Loan Cleanup

by Vickie Totton

Hello SWAN Members, Please see our Latest News<https://support.swanlibraries.net/news/2019-10/66860> on the SWAN Support Site for information regarding the cleanup of Claims Returned and Longoverdue Non-SWAN Interlibrary Loan items. If you have any questions regarding this cleanup send an email to help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 6 months

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Completing your ILLINET Traffic Survey

by webmaster＠swanlibraries.net

6 years, 6 months

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River Forest Closed November 8, 2019 for Renovation

by Michael Szarmach

The River Forest Public Library will be closed November 8, 2019 for their renovation project. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Circulation Advisory Self Nomination Reminder

by Crystal Vela

Circulation Advisory Group self-nomination will close on Friday, October 18th 2019. Please follow the link below to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2019/index.html Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Results for 10 Second Survey - Due Dates in Enterprise

by webmaster＠swanlibraries.net

6 years, 6 months

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Concluded: Nightly Processing Delay - Please Resume Normal Operations

by Steven Schlewitt

Although the report queue has a lot of catching up to do and likely will not be fully caught up until late this evening, the most significant of our overnight maintenance reports have concluded successfully. At the end of the report, we processed around 126,000 record changes, as compared to 15,000 on most typical nights. We'll continue to investigate why so many records were processed through the system, but in the meantime, all locked records, both patron and bibliographic, should now be resolved. Additionally, all libraries can resume normal operations, including regular cataloging. If you continue to encounter record errors or have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you again for your patience throughout the day as these reports processed. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, October 11, 2019 12:04 PM To: swancom(a)list.swanlibraries.net Subject: 12pm Update: Nightly Processing Delay - Continue to Suspend Non-Circ Activities We're still observing the long-running overnight maintenance report, ADUtext, but are closely watching the processing record volumes and are hopeful that the largest aspect of the processing will soon conclude. Following that, several other much shorter maintenance reports remain, but we've suspended non-essential morning and afternoon system reports to make room for regularly scheduled library reports when those conclude. Please continue to process essential circulation functions only until we provide the all-clear. Thank you for your continued patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, October 11, 2019 9:09 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Update: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're continuing to investigate the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Dawne Tortorella Sent: Friday, October 11, 2019 8:04 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Update: Nightly Processing Delay Nightly processing has not yet completed. We ask that you wait on any cataloging updates until you receive the all-clear. You may process circulation (checkin/checkout) of items. If you encounter errors, please report these at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will provide updates as processing continues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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12pm Update: Nightly Processing Delay - Continue to Suspend Non-Circ Activities

by Steven Schlewitt

We're still observing the long-running overnight maintenance report, ADUtext, but are closely watching the processing record volumes and are hopeful that the largest aspect of the processing will soon conclude. Following that, several other much shorter maintenance reports remain, but we've suspended non-essential morning and afternoon system reports to make room for regularly scheduled library reports when those conclude. Please continue to process essential circulation functions only until we provide the all-clear. Thank you for your continued patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, October 11, 2019 9:09 AM To: swancom(a)list.swanlibraries.net Subject: Update: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're continuing to investigate the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Dawne Tortorella Sent: Friday, October 11, 2019 8:04 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Update: Nightly Processing Delay Nightly processing has not yet completed. We ask that you wait on any cataloging updates until you receive the all-clear. You may process circulation (checkin/checkout) of items. If you encounter errors, please report these at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will provide updates as processing continues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Update: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Steven Schlewitt

Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're continuing to investigate the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dawne Tortorella Sent: Friday, October 11, 2019 8:04 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Update: Nightly Processing Delay Nightly processing has not yet completed. We ask that you wait on any cataloging updates until you receive the all-clear. You may process circulation (checkin/checkout) of items. If you encounter errors, please report these at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will provide updates as processing continues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Update: Nightly Processing Delay

by Dawne Tortorella

Nightly processing has not yet completed. We ask that you wait on any cataloging updates until you receive the all-clear. You may process circulation (checkin/checkout) of items. If you encounter errors, please report these at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will provide updates as processing continues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Overnight processing delay

by Dawne Tortorella

Our overnight maintenance processing is running behind schedule. While this is completing, you may encounter errors indicating bibliographic data is locked. We will update as this processing continues. Please refrain from any processing until you receive the all-clear or further instructions. We apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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