- SWANcom - swanlibraries.net

by Dave Pacin

SWAN Library Staff: Carol Stream Public Library will be closed Friday, August 23rd for a staff development day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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BLUEcloud Mobile Statistics

by Lauren Levaggi

SWAN Libraries - BLUEcloud Mobile Statistics are now available! See our support site SWAN-Wide Monthly Statistics<https://support.swanlibraries.net/documentation/64729> to download. You can find documentation for interpreting these stats on our Search & Discovery Usage Statistics page<https://support.swanlibraries.net/documentation/64809>. There has been interest in statistical usage, so we wanted to give you what we currently have available. We are working with SirsiDynix to learn more about these stats, how to interpret them, and how we can make them customizable for each library going forward. If you have any questions/comments/general inquiries, please open a help desk ticket - help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Hodgkins Closed 8/16

by Ian Nosek

SWAN Library Staff: Hodgkins Public Library District will be closed Friday, August 16th for a staff development day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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Batavia Closed 8/23/19

by Ian Nosek

SWAN Member Libraries: Batavia Public Library will be closed on Friday, August 23rd for a staff development day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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Updates to Last Copy w/Holds in System Report

by Steven Schlewitt

SWAN Member Libraries and Circulation Staff: Please see the SWAN support site for the latest update<https://support.swanlibraries.net/news/2019-08/66783> and related documentation<https://support.swanlibraries.net/documentation/66782> for the Missing, Discard or Lost items with holds report (Last Copy in System). This report is now automated to run every Tuesday morning. Many staff will be receiving the first of these reports tomorrow. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

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SWAN Expo 2019 Registration Still Open!

by Aaron Skog

Hello SWAN Libraries, This is just one last reminder that the SWAN 2019 Expo on Friday, August 16th is still open for registration. You can review all of the session descriptions and times on our "annual conference" page below. https://support.swanlibraries.net/meetings-trainings/annual-conference One quick note is that we added the option to register for SWAN Expo without using a credit card. You can chose the payment during the EventBrite registration<https://www.eventbrite.com/e/swanx2019-annual-conference-registration-56062…>, and from the "Payment Method" select Pay By Invoice. What SWAN will do is compile all staff registered at your library and send an invoice after the event. You can also register multiple staff as well. Check-in for the morning and breakfast begins at 8:30am, and the event will kick off shortly after 9am. We will be in Building M for this event (same as previous years), so parking in lot C1/entry via 111th St. is your easiest way to find us. Look for the giant inflatable swans outside our building. The event is held at Moraine Valley Community College, 9000 W. College Parkway in Palos Hills, and GPS/map apps should work just fine. You can also access the campus map from the above page, or directly from this link to the map PDF: https://support.swanlibraries.net/system/files/Public/201908/MVCC%20campus%… Thank you so much to everyone who registered for this year's event - we are excited to spend the day with you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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SonicWall URGENT/11 vulnerabilities

by webmaster＠swanlibraries.net

5 years, 9 months

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Article Search Go Live August 7th, 2019

by webmaster＠swanlibraries.net

5 years, 9 months

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Value Line

by Robin Hofstetter

Hello, There is a problem while trying to authenticate while off site to Value Line through Open Athens. I am working with Value Line to resolve the issue and will update you on the progress. I've added a known issue to the SWAN Support Site. https://support.swanlibraries.net/node/66778 If you have any reports of the problem with connecting to the site after logging in, please submit a support ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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GALE links update

by Robin Hofstetter

Hello, Athens has resolved the issue with the updated links for Gale. If you received a memo to update your links to https:// and to use the *gale.com rather than *galegroup.com, those links will now authenticate through Athens properly. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Member Focus Groups Announced - your input needed!

by Dawne Tortorella

Would you like to provide feedback to SWAN related to our library services platform, specifically Symphony WorkFlows and Enterprise? If so, please join us at a SWAN Members Focus Group<https://support.swanlibraries.net/news/2019-07/66772>. These focus groups will be held in late August and early September.

5 years, 9 months

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Print notice preference

by Helen Pinder

~~~Please route to appropriate staff~~~ In our review of users receiving print notices, we have identified and corrected some in-house records that were receiving print notices. Any notices designated for in-house accounts, homebound and outreach users, staff, and processing related users should be associated with a library email address. If we find any generic users with no email address, we will be updating these users with xxx(a)notices.swanlibraries.net<mailto:xxx@notices.swanlibraries.net> to curb notice printing waste. Also note "Do not mail" in the comment, note, or name field will not prevent a print notice from being generated. Please review your in-house users, homebound users, staff, etc. and associate a valid library email address which is monitored by staff with the user record. For a complete understanding of how notice delivery is determined visit the SWAN Support Site - Patron Notices & Notifications<https://support.swanlibraries.net/documentation/64674>. Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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BLUEcloud Mobile theme & logo updates

by Lauren Levaggi

SWAN Libraries - Please take a moment to review your BLUEcloud Mobile App and verify that your color and logo are correct. If you would like to change your color or logo, please review these guidelines<https://support.swanlibraries.net/documentation/66763> and submit a help desk ticket by Monday, 7/29. We will be sending a batch request to SirsiDynix for any changes at that time. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Important Changes to Reports Delivered via SWANcom

by webmaster＠swanlibraries.net

5 years, 9 months

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SWAN Quarter 2 billing is available now

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The July Quarterly Billing is complete, and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> as well as the detail statement reports folder<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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*RESOLVED* Some Patron Records Unsearchable by Name on 7/19

by Ian Nosek

SWAN Member Library Staff: SirsiDynix identified a malformed user record that caused indexing issues during our overnight process. They have resolved the issue and rebuilt the patron database. This process has resolved the user search issue. Thanks for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Friday, July 19, 2019 11:52 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [Swancirc] Some Patron Records Unsearchable by Name on 7/19 SWAN Member Library Staff: We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available. https://support.swanlibraries.net/node/66762 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

5 years, 9 months

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Some Patron Records Unsearchable by Name on 7/19

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available. https://support.swanlibraries.net/node/66762 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

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Patron Email Status Lookup Tool is Live!

by webmaster＠swanlibraries.net

5 years, 9 months

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SWAN reciprocal losses at CPL

by Helen Pinder

----Please route to appropriate staff---- SWAN has received an invoice from Chicago Public Library for Reciprocal Borrowing Losses. Member libraries who have patrons in this invoice will be debited in the October Quarterly Billing. In the meantime, libraries who wish to bill their users for these losses may do so using NS_RBILLX. If you have one or more patrons on this invoice, an email will be sent to your XXX @notices.swanlibraries.net address with patron detail. None of the lists has many patrons; however, in the interest of security, each list will be password protected using the BCA reports password convention. If you are not sure what that is, your director can login to the SWAN Support Site > Logins and passwords page to find it. Please feel free to open a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Updated Gale Links

by Robin Hofstetter

Hello, Gale recently sent out a memo about updating your Gale links to https and to *gale.com rather than *galegroup.com. Athens is currently working in development on an issue with Gale on this change. Please do not update your links until we receive communication from Athens that these links will connect properly. In the memo, Gale stated that the links would redirect. Please allow those links to redirect until Athens has resolved the issues. You can find the known issue on the support site https://support.swanlibraries.net/node/66759 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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BLUEcloud Mobile App is Live!

by webmaster＠swanlibraries.net

5 years, 9 months

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B&T Axis 360 Errors

by Robin Hofstetter

Hello, B&T Axis 360 downloadable materials in Enterprise are giving an error when users attempt to download. (Error! Function call made with one or more invalide parameters: "callback", "resultId", "format"). SirisDynix is aware of the issue and working with B&T to get it resolved. The titles are available to download through the eReadIllinois website. This has been posted as a known issue to the support site https://support.swanlibraries.net/node/66757 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Updates to Support Ticket Categories

by webmaster＠swanlibraries.net

5 years, 9 months

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BLUEcloud Mobile App Coming Next Week

by webmaster＠swanlibraries.net

5 years, 9 months

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Batavia PL items temporarily non-holdable to other SWAN libraries

by Vickie Totton

SWAN Member Libraries, Batavia Public Library is in the process of applying RFID tags to their collection. Batavia's items will not be holdable to other SWAN libraries for the duration of this process. If Batavia is the only SWAN library that owns an item, please feel free to call 630.879.1393 and request that they send the item to your library. If your patron wishes to pick up an item on shelf at Batavia, please feel free to call 630.879.1393 to request that they pull the item from their shelves. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

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