- SWANcom - swanlibraries.net

*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 16, 2020 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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*Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting Now

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: Our upgrade to Symphony 3.6.2 will begin shortly. Tomorrow, please refrain from logging into WorkFlows until SWAN has issued the "all clear" notice. Thanks. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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SWAN WorkFlows 3.6.2 Installer

by Ian Nosek

In preparation for our Symphony 3.6.2 upgrade tonight, the new WorkFlows client installer is now available for download. All libraries must download and install the new WorkFlows client before Monday, February 17th to take advantage of new features and bug fixes. The installation packages can be found in the Software Downloads & Setup<https://support.swanlibraries.net/documentation/64760> section on our support site. For the latest news on the 3.6.2 upgrade process, please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 11 months

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*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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Open Athens 500 - Internal Server Error

by Robin Hofstetter

Hello, Athens is working to resolve an issue with Shibboleth. The error message is 500- Internal Server Error while trying to access certain resources both inside the library and off-site. If you have any reports of the issue, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. I've added this to the Known Issues<https://support.swanlibraries.net/node/67088> on the SWAN Support Site. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 11 months

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SWAN Committee of the Whole Meeting 2/4/19 at 10AM

by Aaron Skog

SWAN Library Directors & Administrators, There will be a presentation of SWAN's next budget and membership fees at a meeting with the SWAN Board on Tuesday, February 4th hosted by the Oak Brook Public Library from 10 a.m. to 12 noon. The agenda and budget documents will be posted early next week. For details on the meeting and location, please refer to the L2 link below: https://www.librarylearning.info/events/?eventID=30488 The budget approval will take place at the March 5th SWAN Quarterly Meeting, which will also be held at Oak Brook Public Library. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 11 months

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BLUEcloud Mobile Search Issues

by Vickie Totton

We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 11 months

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Reporting Library Closings

by Dawne Tortorella

In an effort to better organize library closings and provide consistent communication on these closings, we ask that libraries report their library closings on the RAILS website. Those closings will be shared to the SWAN membership through our centralized listing of Upcoming Library Closings<https://support.swanlibraries.net/members/library-closings>. See our news post on Reporting Library Closings (https://support.swanlibraries.net/news/2020-01/67074) for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 11 months

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MobileCirc Outage on 1/9

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing an outage of the MobileCirc service. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/67064>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting 1/15 at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest update to our news post regarding the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030>, scheduled for Wednesday, January 15th at 11pm. The post now includes a link to this afternoon's recorded webinar<https://support.swanlibraries.net/tutorial/67057>, detailing some new features included in the upgrade and how to perform the WorkFlows client update. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 11 months

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Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

5 years, 11 months

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Holdings display changes in Enterprise

by Tara Wood

Good afternoon member libraries, Following the most recent Enterprise upgrade, we received some feedback about how on order items, display items, and checked out items display in the catalog. We've made a few tweaks to the display to address these concerns. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67042 If you have any questions, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 11 months

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NUHS Library/Campus closed 12/17-1/12

by Ian Nosek

The National University of Health Sciences campus (including library) will be closed beginning at noon on Tuesday, December 17th and will reopen on Monday, January 13th. Delivery services will be suspended during their winter break, with the last pickup occurring on Monday, December 16th. Please be aware that any material requested from NUHS library will be delayed, with the first deliveries likely occurring on January 13th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

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Carol Stream Public Library - Opening late Dec 18 & 19

by Ian Nosek

The Carol Stream Public Library will be opening at 3PM on Wednesday, December 18th and Thursday, December 19th due to construction. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

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2020 SWAN Meetings & Training

by webmaster＠swanlibraries.net

6 years

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*Resolved* Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: SWAN staff have tested and verified that all Hoopla services have been restored, including access via the Enterprise catalog. We've updated the Known Issue<https://support.swanlibraries.net/node/66995> to reflect this news. Should patrons continue to experience issues, please ensure that their patron PIN is correct in their Hoopla account configuration. As noted in our announcement news post<https://support.swanlibraries.net/news/2019-11/66944>, Hoopla has provided simplified guides (iOS<http://go.midwesttape.com/l/279222/2019-10-14/8z4rg/279222/141695/hoopl_pin…> | Android<http://go.midwesttape.com/l/279222/2019-10-14/8z4rd/279222/141693/hoopl_pin…> | Web<http://go.midwesttape.com/l/279222/2019-10-14/8z4rj/279222/141697/hoopl_pin…>) to walk them through the process of updating their PIN. If the patron does not know their PIN, they can reset it via the Enterprise "Forgot my PIN" function at the login screen, or library staff can reset it for them. Thank you for your patience as we worked with Hoopla to resolve this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, December 10, 2019 11:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Hoopla Authentication Issues on 12/10 SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

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Melrose Park Public Library Updating Hours for 2020

by Michael Szarmach

The Melrose Park Public Library will be changing their hours in 2020. These changes will affect their hours on Mondays, Wednesdays and Fridays: Monday: 9am-5pm Tuesday: 11:00am-7pm Wednesday: 9am-5pm Thursday: 11:00am-7pm Friday: 9am-5pm Saturday: 10-2 (closed the last Saturday of the month)* Closed every Sunday. *Closed Saturdays Memorial Day through Labor Day SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

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SWAN 2020 Annual Patron Record Purge

by Vickie Totton

Hello SWAN Members, Please see the Latest News<https://support.swanlibraries.net/news/2019-12/66980> on the SWAN Support Site for information regarding the changes to our Annual Patron Record Purge process, and a link to register for the Webinar we will have for the project. If you have any questions regarding this project, please send an email to help(a)swanlibraries.net. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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Seeking Membership Feedback on Clarity Report

by Aaron Skog

Good morning SWAN member library staff: The Clarity Task Force presented at the SWAN Quarterly meeting last week. This membership group is seeking feedback on the written report it issued mid-November. The Task Force would like to know if the findings of the report resonate with you? Do these findings reflect a shared diagnosis of issues for the library consortium? You can access the online feedback form directly from this link, https://fs8.formsite.com/SWANServices/5lx1nrd9nb/index.html ...or from our support site by following the menu path, which also has a link to download the report. About >> Mission, History, Objectives >> Strategic Objectives >> Objective 1 Last week's December 2019 Quarterly meeting recording is now posted online within SWAN's YouTube channel and it begins with the Clarity Task Force presentation at the 2:09 start of the video and which ends at 1:05:27. https://youtu.be/3bHf5_iHJM4 The Clarity Task Force slide presentation is also available for download, should you wish to utilize any of the information therein. Here is a direct link to download the Power Point slides. https://support.swanlibraries.net/sites/default/files/meeting/19_12_05/SWAN… This email has also been posted in our news feed on the SWAN support site. If you need to access the report and would like to know more, please click on the support site news link below. https://support.swanlibraries.net/news/2019-11/66948 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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*Reminder* Hoopla PIN Requirements Begin Tomorrow (12/10)

by Ian Nosek

SWAN Member Libraries, As a reminder, Hoopla will begin requiring patron PIN beginning tomorrow (Tuesday, Dec. 10). More information is available on our support site<https://support.swanlibraries.net/news/2019-11/66944>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

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River Forest Public Library Closed Friday, December 6

by Michael Szarmach

The River Forest Public Library will be closed Friday, December 6, 2019 for a staff training day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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La Grange Public Library Closing Early on Friday, December 13, 2019

by Michael Szarmach

The La Grange Public Library will close early on Friday, December 13, 2019 at 5PM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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Prairie Trails Library will be closed Friday, December 6th

by Sheri Starr

Prairie Trails Library will be closed on Friday, December 6th for in-service. Sheri Starr Assistant Director Prairie Trails Public Library District 8449 Moody Avenue Burbank, IL 60459 708-430-3688 voice 708-430-5596 fax www.prairietrailslibrary.org

6 years

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