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*Reminder* Database Rebuild & Scheduled Downtime Begins at 6pm!

by Steven Schlewitt

Our scheduled database rebuild begins at 6pm tonight! Please keep in mind, we are expecting this rebuild to extend throughout the day tomorrow (Monday), so WorkFlows will need to operate in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our Database Rebuild & Scheduled Downtime<https://support.swanlibraries.net/news/2020-01/67116> news post for the latest updates on the project and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, February 18, 2020 12:56 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

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MobileCirc Inventory Bug

by Ian Nosek

SWAN Member Library Staff: We have received reports of an issue in MobileCirc that prevents the cursor from automatically return to the barcode field when using the MobileCirc Inventory module. SirsiDynix is aware of the bug and has issued a JIRA case. They are actively working to resolve this issue, however, we do not currently have a timeline for resolution. We are tracking this case as a Known Issue<https://support.swanlibraries.net/node/67341> - Please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

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Intermittent Hold Override Issue

by Steven Schlewitt

SWAN Member Library Staff: We've received reports that some holds awaiting pickup, when checked out, are displaying the message, "item is on hold for another patron" and requiring an override. If this occurs, simply override the hold to checkout to the patron associated on the hold shelf. We believe the issue may be relating to some routine database maintenance and do not expect the issue to persist nor impact a significant number of patrons/holds. We're tracking this case as a Known Issue<https://support.swanlibraries.net/node/67335> - please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

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*Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th

by Steven Schlewitt

Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

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AtoZ World Travel OpenAthens Links - Action Required

by webmaster＠swanlibraries.net

6 years, 1 month

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Canceled Publication Patron Notification Tool

by webmaster＠swanlibraries.net

6 years, 2 months

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Baker & Taylor Reported Issue

by Vickie Totton

We have added a Known Issue to the SWAN Support Site for libraries that use 9xx to load bib files downloaded from Baker & Taylor. If this applies to you, please see Known Issue "Baker & Taylor: Reported Issue with MARC Record Download<https://support.swanlibraries.net/node/67273>" and continue to monitor the issue for updates. We will send another SWANcom when the issue has been resolved. If you have any questions regarding the issue please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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Reminder: WorkFlows 3.6.2 Upgrade and Installation Survey due Monday, February 17

by Michael Szarmach

The deadline for the WorkFlows 3.6.2 upgrade is Monday, February 17th. If you're unfamiliar with the WorkFlows client update process, please refer to the three steps detailed in Software Downloads & Setup<https://support.swanlibraries.net/node/64760> on our support site. After completing the client update on all WorkFlows computers in your library, please submit one FormSite survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html> to indicate your completion. You can check to see if your library has submitted a survey for this upgrade by going to the FormSite Results page<https://fs8.formsite.com/res/resultsReportCharts?EParam=bJeI6E3QIKARLoUmGbQ…>. (Click on the bar graph icon in the lower left-hand corner for the best viewing results). If your library does not appear on the list then we have not received your FormSite completed survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html>. If you have any questions about the client update or have encountered any issues, please submit a support case by emailing us, help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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First Meeting of the Public Services Users Group Feb. 20

by webmaster＠swanlibraries.net

6 years, 2 months

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SWAN User Group Meeting Reminders

by webmaster＠swanlibraries.net

6 years, 2 months

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St. Charles Public Library - On The Move

by webmaster＠swanlibraries.net

6 years, 2 months

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Tues Feb 4 Committee of the Whole Meeting Reminder & Added Streaming

by Aaron Skog

SWAN Library Directors & Administrators, Tomorrow's meeting at Oak Brook Public Library will be live-streamed for those who are unable to attend in person. Typically these Committee of the Whole meetings are not streamed, but we thought the EBSCO group-purchase would attract a wider audience. Here is the meeting packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… Link to the streaming is now in the L2 event: https://www.librarylearning.info/events/?eventID=30488 SWAN Committee of the Whole Meeting - February 4th 2020 Tue, Feb 4, 2020 10:00 AM - 12:00 PM (CST) Or just pull up this email tomorrow and use the link below. Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/993080141 You can also dial in using your phone. United States: +1 (571) 317-3122 Access Code: 993-080-141 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/993080141 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Concluded - SWAN Annual Patron Record Purge

by Vickie Totton

We have concluded our annual patron record purge. For more information about the project please see the updated 2020 Annual Patron Record Purge<https://support.swanlibraries.net/node/66980> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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Fine Free Discussion Panel

by webmaster＠swanlibraries.net

6 years, 2 months

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Training Recordings Available

by webmaster＠swanlibraries.net

6 years, 2 months

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Cataloging Users meeting - Feb 6th, 2020

by webmaster＠swanlibraries.net

6 years, 2 months

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WorkFlows Reports Toolbar Missing, Toolbar Inconsistencies in Old 3.5.3 Clients

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've received reports this morning of a bug impacting access to certain WorkFlows toolbars (commonly Reports) when using the recently retired WorkFlows 3.5.3 client. We've posted this bug to our Known Issues<https://support.swanlibraries.net/node/67163> and will update this case if any new information becomes available. In the meantime, as this issue only appears to be impacting WorkFlows 3.5.3 clients, we strongly urge all libraries to update to the latest WorkFlows 3.6.2 client<https://support.swanlibraries.net/documentation/64760>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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Symphony Fixed Field Arrangement Change

by webmaster＠swanlibraries.net

6 years, 2 months

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Updates to Transit Label Generator Functionality

by Vickie Totton

The Transit Label Generator will now process items in transit to ILL_LIBS. For more information please see the Updates to Transit Label Generator Functionality<https://support.swanlibraries.net/news/2020-01/67156> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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BLUEcloud Mobile Update

by Tara Wood

Good morning member libraries, An update to the BLUEcloud Mobile app is available for Android, and will be available for Apple iOS devices later this week. No action is required on your part, but to see the new features your patrons will need to update the app on their devices. You can review the features on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67075 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.

6 years, 2 months

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Vendors Linked to Serial Control Records

by Vickie Totton

SWAN staff will be removing Vendor records from Serial Control records to allow the completion of our Fiscal Cycle Removal process. For more information please see the Vendors Will Be Removed From Serial Control Records<https://support.swanlibraries.net/news/2020-01/67151> News Article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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Symphony Report Queue Delays on 1/27

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing delays with the Symphony report queue due to an extended overnight maintenance. The delay has been posted to our Known Issues<https://support.swanlibraries.net/node/67150>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 2 months

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Location display updates in Enterprise

by webmaster＠swanlibraries.net

6 years, 2 months

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Tuesday, February 4th Membership Meeting Agenda and Packet Posted

by Aaron Skog

SWAN Library Directors & Administrators- The Committee of the Whole meeting at Oak Brook Public Library agenda and packet is now posted online. This packet contains information on an EBSCO group-purchase for a package of subscription databases SWAN has arranged for the 92 public libraries in SWAN. This group-purchase is part of a year-long effort by Electronic Resources Consultant Robin Hofstetter. Robin will present the EBSCO deal at the membership meeting and answer your questions. There are substantial savings for many SWAN libraries already paying for EBSCO resources, and those libraries not using EBSCO should take a look at the pricing listed in the packet. Here is a link to the meeting agenda and packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… This meeting will also introduce next year's budget, which has been revamped with a new chart of accounts. Membership fees are presented as a draft in this packet as well. And last and certainly not least, we will have a discussion on proposed changes to SWAN ByLaws. I hope to see you at the Oak Brook Public Library! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Database Rebuild & Scheduled Downtime on February 23rd/24th

by Steven Schlewitt

SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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