- SWANcom - swanlibraries.net

by Dawne Tortorella

We continue to monitor the situation with our member libraries and appreciate all that our library partners are doing. Please review our news post from today, March 17<https://support.swanlibraries.net/news/2020-03/67810> for news, recommendations, and next steps SWAN is taking to support our membership and patrons. As the situation unfolds, the best page to bookmark and check regularly is: https://support.swanlibraries.net/covid19 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Update: Hours display in the BLUEcloud Mobile app

by Tara Wood

As 70% of our libraries are closed at this point and we anticipate more closings and extensions to existing closures, we’ve disabled the display of hours in the BLUEcloud Mobile app for all libraries. We have included messaging to check your library website for the most current hours. You can view the updated support site information here: https://support.swanlibraries.net/news/2020-03/67555 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> • 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Delivery Suspended Systemwide 3/16/20

by Aaron Skog

SWAN Libraries- RAILS announced at the online membership meeting that it will be suspending delivery for all libraries after the mid-day drops are completed today. Look for additional announcements from SWAN on recommended actions. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Hours updates in the BLUEcloud Mobile app

by Tara Wood

For those libraries that reported closures to SWAN as of Friday evening, SWAN has updated the hours display in your BLUEcloud Mobile app. We will continue to monitor closures and make updates. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67555 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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COVID-19: Library Closed, Polling Place Open - We can add Enterprise Banner

by webmaster＠swanlibraries.net

5 years, 9 months

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UPDATE: COVID-19 Update on Nightly Due Date Changes & Extended Circ Rule Option

by Dawne Tortorella

We've updated our news from this morning regarding due date extensions to provide the following options: * Opt-out of nightly Due Date extension to May 1, 2020 * Add a default circulation rule for all items checked out at my library of 6W0F0G0R (6 weeks, 0 fines, 0 grace, 0 renewals) This rule will apply to all items checked out at your library, unless circulation staff override due date at checkout. Review the full news post<https://support.swanlibraries.net/news/2020-03/67522>, stay updated on our COVID-19 page<https://support.swanlibraries.net/node/67477>, stay abreast of SWAN closings<https://support.swanlibraries.net/members/library-closings>, and let us know what is happening with any closures at your library or if you would like these options set for your library. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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COVID-19 Support Response - Immediate Action

by webmaster＠swanlibraries.net

5 years, 9 months

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SWAN Membership Events - Going Virtual

by Dawne Tortorella

All SWAN membership events will be changed to virtual online meetings through May 1st. This is in response to recommended community practice regarding gatherings. Updated login information to the virtual GoToMeeting webinar session is available for each event on L2. See the SWAN Support Site News (https://support.swanlibraries.net/news/2020-03/67494) for additional information, including tips for attending online meetings. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Important SWAN Update: Support, Virtual Attendance, COVID-19

by Aaron Skog

SWAN Member Libraries- SWAN is taking preparations to support all member libraries during the COVID-19 pandemic. To help you all, we have created a dedicated page outlining: * Library closure procedures * SWAN support for member libraries * User events with online virtual attendance Please look at the link below or refer to the Help > COVID19 menu link. https://support.swanlibraries.net/COVID19 This is a fluid situation and we will update that page or news posts with additional information. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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BLUEcloud Mobile app indexing issues

by Tara Wood

Good morning member libraries, The BLUEcloud Mobile app is experiencing search indexing issues. You may not see results for some titles that appear in Enterprise. We will update the know issue on the SWAN support site as we know more from SirsiDynix: https://support.swanlibraries.net/node/67483 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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BLUEcloud Analytics Known Issue

by Vickie Totton

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the BLUEcloud Analytics harvest processing, resulting in issues with report subscriptions. For further details on the issue and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/67476> posting on our support site SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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Acquisitions User Group Meeting March 12, 2020

by Vickie Totton

The next SWAN Acquisitions User Group<https://www.librarylearning.info/events/?eventID=30233> Meeting is Thursday, March 12, 2020. If you have not yet registered, follow the link to do so! The meeting will be held at the RAILS Burr Ridge Facility from 9:30 a.m. - 12:00 p.m. You can find the agenda for this meeting on the Meetings & Documents<https://support.swanlibraries.net/meetings-trainings/meeting-documents> page of the SWAN Support Site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Recent Changes to Patron Notices

by Vickie Totton

SWAN has recently made changes to improve the delivery of notices to patrons, you can find more information about these changes in the Patron Notices & Notifications News Article<https://support.swanlibraries.net/news/2020-03/67448> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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Improved catalog help for patrons

by Tara Wood

Good morning member libraries, Check out the redesigned patron site<https://www.swanlibraries.net/>, which includes instructions for patrons on managing their accounts, searching the catalog, downloading eBooks, using Article Search, and more. When SWAN launched on Enterprise in 2015, we debuted a new site geared towards library patrons to help learn more about the new catalog. We took the step this year of changing this site to help new and existing patrons make the most out of the catalog and get help with common tasks. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67424 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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SirsiDynix Scheduled Maintenance - Overnight March 5-6

by Ian Nosek

SWAN Member Library Staff: SirsiDynix will be performing scheduled maintenance on their BLUEcloud platform beginning at 10PM CDT Thursday, March 5th, concluding Friday, March 6th at 6AM CDT. While this maintenance will have minimal impact on SWAN, a few patron facing services will be unavailable during the maintenance window. For details and updates, please refer to the post on our support site<https://support.swanlibraries.net/news/2020-02/67390>. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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SWAN Director's and Administrators' Quarterly Meeting Agenda & Packet for 3/5/20 Posted

by Aaron Skog

SWAN Member Libraries, The March Quarterly agenda and packet for the meeting on Thursday, March 5th at 10 a.m. is now available to you. https://support.swanlibraries.net/sites/default/files/meeting/20_03_05/6690… This meeting will include a vote to revise SWAN ByLaws. The revised version is included in the packet along with a memo outlining the requested changes. The EBSCO group-purchase that was introduced at the Committee of the Whole meeting a few weeks ago is now finalized for pricing. And of course there will be a review of next year's SWAN budget and fees which we will seek your feedback on. The meeting will be live-streamed, but we encourage as many directors/administrators to attend in person. The remote attendance is noted at the bottom of the agenda. I hope everyone at PLA gets a chance to read this packet on their flight home! See you next week. Safe travels. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

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Coming Soon: "Amount Saved" in Email Receipts

by Michael Szarmach

SWAN Member Libraries: Please see our latest news post<https://support.swanlibraries.net/news/2020-02/67381> on the SWAN support site regarding the amount saved feature coming soon to email receipts. This feature will be live starting Friday, February 28. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

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Evanced issues causing Enterprise catalogs to fail

by Tara Wood

Please see the SWAN support site for updates on this issue: https://support.swanlibraries.net/node/67380 SWAN staff is working with Demco to resolve this issue as quickly as possible.

5 years, 9 months

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Survey - OPAC Inactive Logout Period

by webmaster＠swanlibraries.net

5 years, 9 months

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Bibliographic Change Summary

by webmaster＠swanlibraries.net

5 years, 9 months

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Overnight Processing Delays on 2/25

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing delays to this morning's WorkFlows report queue due to an extended overnight maintenance. You may encounter up to a two hour delay in receiving reports and notices this morning. No other services are impacted by these delays - please continue to perform circulation and cataloging functions with WorkFlows online as usual. We'll update the Known Issue<https://support.swanlibraries.net/node/67368> should any additional information become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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*Concluded Successfully* Database Rebuild & Scheduled Downtime on 2/23, 2/24

by Steven Schlewitt

Our scheduled database maintenance has concluded successfully! The SWAN Bibliographic Services team will provide an update in the next few days with some statistics regarding the records changes applied. The Symphony report queue will be catching up for the remainder of the evening, so please refrain from scheduling any new reports. Additionally, normally scheduled library reports for Acquisitions and other functions have been temporarily suspended to reduce tonight's report backlog. We'll be unsuspending all reports to resume normal schedules tomorrow. Thank you for your patience throughout the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Sunday, February 23, 2020 5:41 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; swancirc(a)list.swanlibraries.net Subject: *Reminder* Database Rebuild & Scheduled Downtime Begins at 6pm! Our scheduled database rebuild begins at 6pm tonight! Please keep in mind, we are expecting this rebuild to extend throughout the day tomorrow (Monday), so WorkFlows will need to operate in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our Database Rebuild & Scheduled Downtime<https://support.swanlibraries.net/news/2020-01/67116> news post for the latest updates on the project and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, February 18, 2020 12:56 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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*Reminder* Database Rebuild & Scheduled Downtime Begins at 6pm!

by Steven Schlewitt

Our scheduled database rebuild begins at 6pm tonight! Please keep in mind, we are expecting this rebuild to extend throughout the day tomorrow (Monday), so WorkFlows will need to operate in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our Database Rebuild & Scheduled Downtime<https://support.swanlibraries.net/news/2020-01/67116> news post for the latest updates on the project and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, February 18, 2020 12:56 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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MobileCirc Inventory Bug

by Ian Nosek

SWAN Member Library Staff: We have received reports of an issue in MobileCirc that prevents the cursor from automatically return to the barcode field when using the MobileCirc Inventory module. SirsiDynix is aware of the bug and has issued a JIRA case. They are actively working to resolve this issue, however, we do not currently have a timeline for resolution. We are tracking this case as a Known Issue<https://support.swanlibraries.net/node/67341> - Please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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Intermittent Hold Override Issue

by Steven Schlewitt

SWAN Member Library Staff: We've received reports that some holds awaiting pickup, when checked out, are displaying the message, "item is on hold for another patron" and requiring an override. If this occurs, simply override the hold to checkout to the patron associated on the hold shelf. We believe the issue may be relating to some routine database maintenance and do not expect the issue to persist nor impact a significant number of patrons/holds. We're tracking this case as a Known Issue<https://support.swanlibraries.net/node/67335> - please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

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