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Reminder: Online Patron Registration Default Settings

by SWAN Communications

This is a reminder that we are awaiting response from many libraries to confirm the default patron record policy settings for our Patron Point online card registration configuration. If your library has not replied yet, please do so by July 18th. Refer to the following news post to access the feedback form and spreadsheet of defaults for your library: Online Patron Registration Set-Up<https://support.swanlibraries.net/news/2025-07/94890> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 1 week

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Potential Overnight Processing Issues

by SWAN Communications

Good afternoon: We would like to update our members regarding the recent challenges with our nightly indexing process. As you may recall, our bibliographic and authority service vendor, MARCIVE, unexpectedly ceased operations in December 2024. Since then, we have been unable to process our bibliographic and authority data according to our usual monthly schedule. With the start of our Backstage contract on July 1, we resumed our monthly schedule; however, this has introduced unforeseen difficulties in estimating the duration of our nightly indexing process. We are actively working behind the scenes to identify solutions that will allow the indexing process to handle the necessary data with minimal impact on your morning reports and processes. We appreciate the patience you have exhibited over the past few days and ask for more patience over the next several days as we complete the processing of the remaining data. We may experience further instances of overnight processing running into the morning. The following processes will not be up to date until the overnight processing has completed: Expired holds on the holdshelf Hold pull lists Blocking of patron records for overdue checkouts at Fine Free libraries Billing of items 42 days overdue Autorenewals Notices Please stay informed by checking the NEWS posts for regular updates on our nightly indexing status. We will be sure to post the all clear when we have finished. Thank you again for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Libraries Staff: We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * "Heading keys need to be indexed" when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all clear. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * "Heading keys need to be indexed" when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 months, 1 week

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Resolved: Issues with statuses in the catalog

by SWAN Communications

Good morning and thank you for your patience, The issues with our exports to the catalog have been resolved, but you will notice discrepancies in the online catalog until a full index runs overnight. Our indexes are now correctly processing item status changes and record updates, and any changes made after 9AM this morning, July 7th, will update in the catalog. The backlog of records will be processed overnight, and everything should be current tomorrow. We will continue to monitor our indexing and update the known issue on the support site: https://support.swanlibraries.net/issue/94908 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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Issues with statuses in the catalog

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing indexing issues in the catalog, and you may see that item statuses and updates to records are incorrect. We're currently working to address these issues. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Library Staff: Our overnight maintenance processing is running long today. The ADUtext report ran long but has completed. We are monitoring the subsequent reports that update the database. Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all-clear. We will update the Known Issue<https://support.swanlibraries.net/issue/94906> on our support site as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 2 weeks

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Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We’re currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * “Heading keys need to be indexed” when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. Thank you. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 months, 2 weeks

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**Action Required** Online Patron Registration Default Settings

by SWAN Communications

Online Patron Registration using Patron Point Verify goes live in August. Before launch, we need library staff to verify default patron settings that newly registered adult and juvenile records will receive. Please refer to this news post to access the form and verify your default settings: Online Patron Registration Default Settings<https://support.swanlibraries.net/news/2025-07/94890> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 2 weeks

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EBSCO URLs 2025/2026

by SWAN Communications

Good morning, The updated EBSCO RAILS supplemental resource URLs for the 2025/2026 cycle are now available. If your library has renewed any existing resources, your current links will continue to work. Please see the news article, EBSCO Supplemental URLs 2025/2026<https://support.swanlibraries.net/news/2025-06/94889>, for more information and a downloadable workbook with URLs for new supplemental databases. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 2 weeks

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Resolved: Slowness and downtime in the catalog

by SWAN Communications

Good afternoon member libraries, The high traffic issues in the catalog are resolved. If you have any issues accessing the catalog, please contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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Slowness and downtime in the catalog

by SWAN Communications

Good afternoon member libraries, We're experiencing issues related to bot traffic in our catalog. Our support vendor is working to address these issues. https://support.swanlibraries.net/issue/94882 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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Overnight processing errors

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our news post for more information and updates. Record Indexing Errors<https://support.swanlibraries.net/news/2025-06/94881> Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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Our annual summer event SWAN Expo open for registration

by SWAN Communications

Join us for a day of learning, collaboration, and connection at our annual summer gathering for library staff. This year's SWAN Expo features guest speakers, roundtable discussions, and sessions highlighting new software features, vendor partnerships, and the future of our shared platform. Explore the full program on the SWAN Expo page and register today to reserve your spot. Registration is $45 per attendee, which includes breakfast, lunch, and refreshments. SWAN will invoice libraries after the event. SWAN Expo 2025 | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference> To register yourself or colleagues, please log into the SWAN Support site and follow the link below. SWAN Expo Registration | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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Slowness in the catalog

by SWAN Communications

Good afternoon member libraries, We are currently experiencing a denial of service attack on our catalog. Grove for Libraries, our support vendor, is monitoring and working to stop the attack. You may notice slowness in the catalog until the attack is resolved, but the catalog is still available. We'll provide any additional updates on the support site: https://support.swanlibraries.net/issue/94875 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 1 week

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SWAN website outage 6/2 - service restored

by SWAN Communications

Good morning member libraries, Our website was down yesterday evening and some libraries reported issues accessing the transit label generator. Our website issues have been resolved and access to the transit label generator has been restored. If you encounter any additional issues, please submit a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

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SWAN Quarterly meeting 6/5/25 agenda & packet now available

by SWAN Communications

Hello SWAN member library directors & administrators- The agenda and packet for this week's meeting at Oak Brook Public Library is ready for you from the link below. https://support.swanlibraries.net/meeting/94711 Topics include: * SWAN 2025 platform survey analysis * Online patron registration project update * Inactive patron record removal process overview * SWAN Board election results Register for the meeting ahead of time via Zoom if you wish to attend remotely. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… We look forward to seeing you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

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Reminder: Web Services Upgrade Monday 5/26

by SWAN Communications

Good morning member libraries, On Monday May 26th SirsiDynix will be upgrading a component of our Symphony ILS called Web Services<mailto:https://support.swanlibraries.net/documentation/64765%23section-sirs…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 11pm and will take approximately 30-60 minutes. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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BLUEcloud Analytics Report Subscriptions Not Delivered

by SWAN Communications

SWAN Member Library Staff, The BLUEcloud Analytics Report Subscriptions were not delivered yesterday and today due to a technical issue. We have resolved the issue and had SirsiDynix re-run the subscriptions for today. We apologize for the inconvenience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 4 weeks

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Aspen 25.05 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.05 release is live. This release fixed issues with the Boundless integration; you will now see Boundless titles for your library in the catalog and app again. More information about this release is on the SWAN support site: https://support.swanlibraries.net/news/2025-05/94851 For any questions, submit a ticket<https://swanlibraries.haloitsm.com/portal/service?btn=87&itil_requesttype_i…> or contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months

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Three candidates for three SWAN Board seats

by SWAN Communications

The self-nomination period has ended and the slate of candidates for the three seats on the SWAN Board will be the following. Since there are the three candidates who volunteered for the three open seats, SWAN will not have to conduct an election for the 2025 cycle. Congratulations to the three library directors who will be seated July 2025 (please note, the SWAN Board has not approved its meeting schedule for the FY2026 year). Ben Weseloh, West Chicago Public Library District Laura Van Cleve, Richton Park Public Library District Ridgeway Burns, Itasca Community Library You can read their submitted statements from the SWAN news post below. https://support.swanlibraries.net/news/2025-05/94855 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 1 week

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4/30 - Record indexing errors due to overnight processing issues

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Please check the Known Issue for more information. https://support.swanlibraries.net/issue/94850 SWAN Library Services 915 Harger Road Ste. 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 2 weeks

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SWAN Board seeking candidates - nominate yourself!

by SWAN Communications

Hello SWAN library directors & administrators- The SWAN Board is calling for representation from all member library directors/administrators for three at-large positions, with terms beginning on July 1, 2025. The online form to submit the self-nomination statement is open on the SWAN Support site (login required). Information about the SWAN Board, the election timetable, and SWAN governance can be found on the SWAN Board webpage under "Information for Board Members.<https://support.swanlibraries.net/board-information/64973>" The self-nomination form will be open until Friday, May 2, 2025. Link to the self-nomination form<https://support.swanlibraries.net/form/94600> If you have any questions about the board or would like to reach out to current board members, please reach out! SWAN Board Member Library Email Term Expires Dawn Bussey Glen Ellyn Public Library dawnbussey(a)gepl.org<mailto:dawnbussey@gepl.org> July 1, 2027 Zach Musil Tinley Park Public Library zmusil(a)tplibrary.org<mailto:zmusil@tplibrary.org> July 1, 2027 Anna Wassenaar Blue Island Public Library awassenaar(a)blueislandlibrary.org<mailto:awassenaar@blueislandlibrary.org> July 1, 2025 Colleen Waltman Homewood Public Library colleenw(a)homewoodlibrary.org<mailto:colleenw@homewoodlibrary.org> July 1, 2025 Jesse Blazek Palos Heights Public Library jblazek(a)phlibrary.org<mailto:jblazek@phlibrary.org> July 1, 2025 Samantha Johnson Roselle Public Library sjohnson(a)rosellepld.org<mailto:sjohnson@rosellepld.org> July 1, 2026 Jennifer Cottrill Midlothian Public Library jcottrill(a)midlothianlibrary.org<mailto:jcottrill@midlothianlibrary.org> July 1, 2026 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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Partial restoration of missing checkout history in Aspen

by SWAN Communications

Good morning member libraries, The partial restoration of missing checkout history in Aspen is complete. At this time, all titles that could be restored are in patrons' histories in My Account. As a reminder of this issue, some patrons had missing titles in the catalog impacting titles checked out between January 2025 and March 2025. This issue corresponded to the server outages we experienced during that period and was resolved with our move to our new hosting and support provider in March. While we worked to restore as much lost data as we could, this is a partial restoration - some patrons may still notice missing titles. If you work with patrons who have missing titles, they can manually add titles to their history<https://support.swanlibraries.net/documentation/84949> if they wish. More details are available on the SWAN support site: https://support.swanlibraries.net/issue/94822 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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SWAN Help Desk migration complete

by SWAN Communications

SWAN is now live on our new help desk system, powered by HaloITSM. Our staff is transferring open tickets to the new environment, and you may receive some e-mails as that process continues. You may begin sending tickets through our help desk portal, accessible here: https://swanlibraries.haloitsm.com/portal. An L2 account is required to access the portal. Also, you may continue sending tickets through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, see this new post: SWAN Help Desk migration is complete<https://support.swanlibraries.net/news/2025-04/94849>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 3 weeks

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