- SWANcom - swanlibraries.net

Manage Hold Shelf Wizard replaces Clean Hold Shelf Report

by Dawne Tortorella

Starting immediately, a new process for managing items on the hold shelf has been implemented. Please see the news post, Manage Hold Shelf Wizard replaces Clean Hold Shelf Report<https://support.swanlibraries.net/news/2020-07/77033> and review the documentation outlined under Manage Hold Shelf Wizard<https://support.swanlibraries.net/news/2020-07/77033> on the SWAN support site. Some libraries have been using this tool for some time as it was introduced with our last Symphony 3.6.2 upgrade in January, 2020. We will be sharing tips and uses at upcoming Circulation Advisory and Circulation Users meetings. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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*Resolved* EBSCO Alert

by Robin Hofstetter

Hello, The issue from this morning with the EBSCO databases has been resolved. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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EBSCO Alert

by Robin Hofstetter

Hello, EBSCO sent an alert reporting a service issue for EBSCO links and EDS. I've added it to the Known Issues on the SWAN site. As soon as it is resolved, I'll send a notification via SWANcom. https://support.swanlibraries.net/node/77013 Service Issue Reported - "Potential Security Risk" notifications New incident: Identified EBSCO Customer Support has received reports of customers receiving "Potential Security Risk" errors when attempting to access EBSCO resources. Our engineering teams are currently aware of the cause of this issue and are working to resolve it. We will update this page when more information is available. Time posted Jul 13, 13:48 UTC Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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EBSCO Access Links

by Robin Hofstetter

Hello, Attached is a spreadsheet with the EBSCO links for those you selected for the EBSCO group purchase. You can find your library by scrolling across the tabs at the bottom. There are a handful of links that are not working yet. We've highlighted those in yellow. We are working with EBSCO to get these fixed and will let you know as soon as they are working. We've tested all of these remotely through Open Athens authentication. Inside the library, they should go directly to the database. If they are not, then please send a list of your library IP ranges in a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will need to confirm we have the correct IPs on file with EBSCO. We've also created a SWAN Patron Site. You can copy and paste the access links from there as well. This page isn't live yet because we want to confirm that all links are working before we enable it. You can find your library page by going to this link and inserting your three-letter library code in the highlighted space. https://swanlibraries.net/lib/xxx If you weren't able to attend the Group Purchase Meeting we had on Wednesday, you can find the recording on the Support Site. Here's the link. https://support.swanlibraries.net/tutorial/76697 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> rather than emailing me directly. I'm happy to answer your questions! Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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Resource Sharing - Flood Control

by Vickie Totton

We have been troubleshooting issues that arose from our return to Resource Sharing this week. Please see our Resource Sharing - Flood Control<https://support.swanlibraries.net/news/2020-07/76727> news article on the SWAN Support Site for important updates and instructions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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*Resolved* Article Search Authentication Issues

by Robin Hofstetter

Good morning, The Article Search authentication issues are resolved. Thank you for your patience as we worked through the issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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EBSCO access links

by Robin Hofstetter

Hello, We do not have all of the access links for our EBSCO Group Purchase from EBSCO. They are working on the remaining set. Once we have the complete order and we've tested them, we will send them out to you. I'm sorry about the time this is taking. Please join us today at 1:00 PM for an EBSCO Group Purchase Update. You can register on L2. https://www.librarylearning.info/events/?eventID=31583 Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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Article Search Authentication Issues

by Tara Wood

Good morning member libraries, We have posted a known issue to the SWAN Support Site regarding authentication issues with Article Search. These issues do not affect direct links to your databases from your library websites. You can follow the progress of this issue on the support site, and we will send out a notification when the issue is resolved. https://support.swanlibraries.net/node/76651 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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*Resolved* Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

The circ map policy issues have been resolved and the Symphony/WorkFlows server is again available. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 8, 2020 8:51 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Symphony/WorkFlows Brief Outage 7/8 SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Enterprise intermittent issues

by Rudy Host

SWAN Member Library Staff, SirsiDynix is experiencing some issues with the server that SWAN's Enterprise instance is running on. They are working on identifying the cause of the issue and we may have brief disruptions in service as they work on troubleshooting. Thank you for your patience as SirsiDynix works to resolve the issue. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Brief WorkFlows Outage on 7/2

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We had a brief outage of our VPN service around 3pm causing all library tunnels to reconnect. Most reestablished their connections quickly, but you likely lost your connection to WorkFlows. If that's the case, please restart your WorkFlows client and attempt to log back in. The VPN may take up to 10 minutes to reestablish completely. If it seems to take much longer than 10 minutes, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We apologize for the inconvenience and thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Resolved: BLUEcloud Analytics Outage on 7/1

by Helen Pinder

Update, the BLUEcloud Analytics deployment issue has been resolved and customers should be able to access the environments as normal. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 1, 2020 8:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage on 7/1 SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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BLUEcloud Analytics Outage on 7/1

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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UPDATE: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, Our long-running overnight processing has concluded successfully. You may now resume normal operations in WorkFlows. Please note that we are behind in our normal report schedule, so it may take some time for any new reports to run. We do not expect that you will see any errors, but please continue to report any that you encounter by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience and understanding. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Rudy Host Sent: Tuesday, June 30, 2020 7:21 AM To: swancom(a)list.swanlibraries.net Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Phase 4 Reopening Updates

by Dawne Tortorella

Libraries are preparing to resume delivery, some will be restarting resource sharing, and others will be opening doors to the public in the upcoming weeks. In order for us to be prepared to help you, we ask that you review the following: 1. Visit the COVID-19 Home Page<https://support.swanlibraries.net/covid-19> and review the new information posted on 6/25/20 * Verify reopening details<https://support.swanlibraries.net/node/75665> - submit a support ticket for changes * Opt-in for the date you would like to resume pick-up notices<https://support.swanlibraries.net/forms/75250> 2. Review today's news post on Holds Management - Return to Service<https://support.swanlibraries.net/news/2020-06/75723> - we want to make sure we are supporting each other in local timelines for return to service We will work with you through our ticketing system on your plans for reopening to the public. When you open your doors, the system is ready to checkout material to patrons. There may be configurations to reset and review, collections to unshadow, and other actions you wish to take. We will work with you to facilitate those changes both before and after your doors open. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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Planned Enterprise Server Maintenance/Downtime on June 30th at 3AM

by Steven Schlewitt

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, June 30th at 3AM which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-06/75664>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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EBSCO issues resolved

by Robin Hofstetter

Good morning, All issues with access to EBSCOhost research databases, EDS, and EBSCOadmin are now resolved. We apologize for the inconvenience. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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EBSCO outage for EBSCOhost, EDS, and EBSCOadmin

by Robin Hofstetter

Hello, I posted a Known Issue<https://support.swanlibraries.net/node/75585> on the SWAN Support Site. EBSCOhost research databases, EDS, and EBSCOadmin, are currently down. We are following the status updates and will notify you when it has been resolved. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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Custom Longoverdue Report Will Resume

by Vickie Totton

The Custom Longoverdue Report will resume this Friday, June 26. Please see the Custom Longoverdue Report news article<https://support.swanlibraries.net/news/2020-06/75509> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Onshelf Items with Holds wizard not populating

by Dave Pacin

SWAN Member Library Staff: Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/75278> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 5 months

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Ancestry Remote Access Extended through July

by Robin Hofstetter

Hello, ProQuest has extended remote access to Ancestry.com for current subscribers through the end of July. Our existing authentication will continue until ProQuest revokes remote access. You can follow the updates on the SWAN Support Site for Covid-19 Online Resources<https://support.swanlibraries.net/node/68548> or the ProQuest Support Site<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM> for up to date information. Please join the E-Resources Forum<https://forums.swanlibraries.net/> to stay informed on discussion topics. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 6 months

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EBSCO Group-Purchase Go Live July 8th

by Tara Wood

Good morning member libraries, The EBSCO Group Purchase is set to go live on July 8th. See the EBSCO update on the SWAN Support Site<https://support.swanlibraries.net/news/2020-06/75030> for information on promotional graphics, training resources, and updating your library websites with your new EBSCO database links: https://support.swanlibraries.net/news/2020-06/75030 We will also hold a member update on July 8th - register on L2: https://www.librarylearning.info/events/?eventID=31583 If you have any questions, email help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> help(a)swanlibraries.net

5 years, 6 months

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Onshelf Items with Holds Wizard Not Populating

by Dave Pacin

SWAN Member Library Staff- Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/74979> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 6 months

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