- SWANcom - swanlibraries.net

Resolved: BLUEcloud Analytics - Now Available

by Dawne Tortorella

BLUEcloud Analytics is now available for running reports. Scheduled reports have been delivered. See Known Issues<https://support.swanlibraries.net/node/83110> for full details on this issue over the weekend. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

1
0
0 0

BLUEcloud Analytics Upgrade - Not Complete

by webmaster＠swanlibraries.net

5 years, 4 months

1
0
0 0

*Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 4 months

1
0
0 0

COVID Closings - SWAN Update

by Dawne Tortorella

We are monitoring tickets as they come in this weekend. Many libraries are moving to a curbside model starting Monday. Rest assured that if your library is moving to curbside only service, the system is set to support that now - no immediate changes are required in the system. We will respond to tickets requesting change to curbside only service on Monday. If your library is closing all physical access, including curbside service, we will respond this weekend as tickets are reviewed. Please update SWAN on any change in status. We will update the Library Services Status<https://support.swanlibraries.net/members/library-services-status> page, based on your submission of the Library Status Update & Services Request Form<https://fs8.formsite.com/SWANServices/yzt7btkgmo/index.html?1595018812906>.

5 years, 5 months

1
0
0 0

COVID Closure/Changes in Service

by webmaster＠swanlibraries.net

5 years, 5 months

1
0
0 0

Serial Call Numbers Change - Date Range

by webmaster＠swanlibraries.net

5 years, 5 months

1
0
0 0

New Mitigations - SWAN Community Forums Discussion

by Aaron Skog

SWAN Member Library Directors, Administrators, Managers- I am interested in hearing from you under the COVID-19 > New Mitigations topic posted in the SWAN Community Forums. https://forums.swanlibraries.net/t/new-mitigations/<https://forums.swanlibraries.net/t/new-mitigations/742?u=swan-aaron> There will also be opportunities for SWAN libraries to network at the November 17th Fireside chat and the December 3rd Administrators & Directors Quarterly meeting. Your participation in the online forums, however, is a big help with our understanding any change in library service you are planning. If you have not joined the forums yet, you can read about them on SWAN Support: https://support.swanlibraries.net/node/71843 (login required) Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

1
0
0 0

Book Club Users Group Meeting tomorrow

by Helen Pinder

[SWAN Library Services] ________________________________ Book Club Users meeting - November 11th, 2020<https://support.swanlibraries.net/meeting/81232> The agenda<https://support.swanlibraries.net/sites/default/files/meeting/20_10_01/6688…> for the November 11th GoToMeeting is available. No registration is necessary. Please join the meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/597955805 You can also dial in using your phone. (For supported devices, tap a one-touch number below to join instantly.) United States: +1 (872) 240-3311 - One-touch: tel:+18722403311,,597955805# Access Code: 597-955-805 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/597955805

5 years, 5 months

1
0
0 0

Cataloging Advisory Call for Membership

by webmaster＠swanlibraries.net

5 years, 5 months

1
0
0 0

*Reminder* Unique Curbside Communicator Upgrade on Sunday, 11/8/2018

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the scheduled upgrade<https://support.swanlibraries.net/news/2020-10/82102> for Unique's Curbside Communicator on Sunday evening. To add some clarification, you will be receiving a new default password to your designated account email address from Unique's automated system. You can expect those password emails late Sunday night into early Monday morning. After logging in the first time with the new password, please change the password immediately. SWAN and Unique staff will be available to assist should you encounter any issues on Monday morning, so please don't hesitate to reach out to either group. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, October 30, 2020 3:38 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: Unique Curbside Communicator Upgrade on Sunday, 11/8/2018 SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/82102> with details regarding Unique's upcoming upgrade to the Curbside Communicator tool. This upgrade is scheduled after 6:00 p.m. on Sunday, November 8th, and the new version will be live by Monday morning, November 9th. Following completion of the upgrade, your library will need to use a new URL for the admin tool along with a new password, which we'll be sending to you directly. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 5 months

1
0
0 0

Sign Up for the Aspen Pilot Project

by Tara Wood

SWAN is excited to announce that we will begin a pilot phase of the Aspen Discovery platform, beginning December 2020 and running through May 2021. This is an opportunity for your library to have a voice in decisions on the future of our library catalog. Learn more and apply to be a pilot library on the SWAN support site.<https://support.swanlibraries.net/news/2020-11/81966> SWAN will select 5-7 applicants to participate in the pilot. Apply by Thursday, November 19th for full consideration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

1
0
0 0

Reminder: *Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder - we will be experiencing an outage overnight tonight for our Web Services upgrade. Please be sure to check the news post<https://support.swanlibraries.net/news/2020-10/81699> for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, October 16, 2020 8:47 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/81699> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on November 5th at 2AM, but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 5 months

1
0
0 0

Circulation Advisory Voting

by Crystal Vela

Reminder! The Circulation Advisory election is now open. The head of Circulation should be the one to make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 6th at 5:00 PM, so please make all selections before then. https://fs8.formsite.com/SWANServices/election-circadv-2020/index.html Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

1
0
0 0

Unique Curbside Communicator Upgrade on Sunday, 11/8/2018

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/82102> with details regarding Unique's upcoming upgrade to the Curbside Communicator tool. This upgrade is scheduled after 6:00 p.m. on Sunday, November 8th, and the new version will be live by Monday morning, November 9th. Following completion of the upgrade, your library will need to use a new URL for the admin tool along with a new password, which we'll be sending to you directly. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 5 months

1
0
0 0

Online Courses Launched

by webmaster＠swanlibraries.net

5 years, 5 months

1
0
0 0

October Quarterly Billing now available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The October (2020, Q3) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/102020%20October%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

1
0
0 0

Circulation Advisory Election

by Crystal Vela

The Circulation Advisory election is now open. The head of Circulation should be the one to make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 6th at 5:00 PM, so please make all selections before then. https://fs8.formsite.com/SWANServices/election-circadv-2020/index.html If you have any questions please let me know. Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

1
0
0 0

*Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/81699> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on November 5th at 2AM, but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 6 months

1
0
0 0

Circulation Advisory Self Nominations

by Crystal Vela

Reminder---- The Circulation Advisory Group self-nomination form will close tomorrow Friday 16th, 2020 at the end of the day. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 6 months

1
0
0 0

Circulation Advisory Self-Nomination Reminder

by Crystal Vela

Reminder---- The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 6 months

1
0
0 0

Correcting Combo Pack records

by webmaster＠swanlibraries.net

5 years, 6 months

1
0
0 0

Network/VPN Outage 10/7

by Steven Schlewitt

SWAN Member Library Staff - We're currently investigating notices of a widespread network/VPN outage across our libraries. This appears to be part of a larger outage, either with the Microsoft Azure platform which hosts our server environment or with a major internet service provider. As of 12pm, the outage appears to have subsided, lasting only a few minutes. Most libraries have been able to reconnect. If your library is still down, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We'll post any updates or continued outages to the Known Issue<https://support.swanlibraries.net/node/81461> on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 6 months

1
0
0 0

SLUI 2020 - Monday October 12

by webmaster＠swanlibraries.net

5 years, 6 months

1
0
0 0

SWAN Circulation Advisory Group Self-nominations

by Crystal Vela

The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 6 months

1
0
0 0

Known Issue: Unique Curbside Communicator - SMS errors

by Ian Nosek

SWAN Library Member Libraries, We have been made aware of an SMS delivery issue within Unique's Curbside Communicator. Please see the known issue<https://support.swanlibraries.net/node/81161> on our Support Site for details and updates. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 6 months

1
0
0 0

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom