- SWANcom - swanlibraries.net

February 9th Committee of the Whole Budget Meeting - Please Register

by Aaron Skog

SWAN Directors & Administrators- There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting. Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at: https://attendee.gotowebinar.com/register/5535146455203225101 After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Committee of the Whole Meeting Tues 1/12 Agenda and Packet Posted - Please Register

by Aaron Skog

SWAN Directors & Administrators- The meeting agenda and packet for the January 12 10am - 12 noon is now posted. This meeting will review the upcoming renewal of the EBSCO database group-purchase. The packet contains two documents outlining the renewal options, and a second document showing the database usage overall for the 92 public libraries. https://support.swanlibraries.net/sites/default/files/meeting/21_01_12/8422… The SWAN Board decided to hold this meeting to review the EBSCO year-2 renewal. We announced the date of the Committee of the Whole Meeting after its regular December meeting via the December 22nd SWAN newsletter. As noted at the December 3rd Quarterly meeting and within the SWAN Community Directors Forum, some library directors have expressed a year-2 renewal of the EBSCO group purchase with the option for libraries to opt-out. The meeting packet documents outline what that option means for the shared group purchase cost. This will be a membership decision with a vote, as it was last year in March. For those that wish to attend, this meeting will be hosted online via the SWAN GoToWebinar platform. You will need to register in advance: https://attendee.gotowebinar.com/register/5407912069148381453 This meeting will be recorded and posted for those unable to attend. I would also encourage use of the Directors Forum under the topic started about EBSCO Group Purchase: https://forums.swanlibraries.net/ Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Resolved: BLUEcloud Mobile indexing issues

by Tara Wood

A reindex appears to have resolved the BLUEcloud Mobile and BLUEcloud staff indexing issues. If you notice any further issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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BLUEcloud Mobile indexing issues

by Tara Wood

The BLUEcloud Mobile app is not returning results for many items. We're working with SirsiDynix to investigate. We will send another swancom when the issues is resolved, and we will continue to update the known issue here: https://support.swanlibraries.net/node/84380 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Brief Enterprise Outage 12/26 3:15 PM

by Dawne Tortorella

We received notification from 2 libraries that they experienced a brief Enterprise outage on 12/26 at approximately 3:15 PM. The catalog is back up and we will be monitoring the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Incorrect use of the |z analytic causing hold problems

by webmaster＠swanlibraries.net

4 years, 11 months

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Annual Patron Record Purge - Delayed (until libraries are fully open)

by webmaster＠swanlibraries.net

4 years, 12 months

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*Resolved 12/16* Google outage leading to bounced emails

by Steven Schlewitt

SWAN Member Library Staff: GMAIL service outages affected email bounces from Monday, 12/14 through Wednesday, 12/16. Those bounces should be ignored and have been resolved in our email system, so they will not repeat and patrons with those addresses will continue to receive notices as expected. Bounces from Thursday, 12/17 and on should be considered legitimate bounces and should be handled normally. Should there be any news on this matter, we will update the Known Issue<https://support.swanlibraries.net/node/84182> accordingly. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dave Pacin Sent: Tuesday, December 15, 2020 8:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Google outage leading to bounced emails SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 12 months

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ILLINET Traffic Survey (FY20)

by webmaster＠swanlibraries.net

4 years, 12 months

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Retirement of SWANTech and SWANCirc Email Lists - Dec 31 2020

by webmaster＠swanlibraries.net

5 years

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Ancestry.com Library Edition Remote Access

by Robin Hofstetter

Hello, If you are a subscriber of Ancestry Library Edition, ProQuest has extended the temporary remote access until the end of March 2021. You can follow along with the ProQuest support article<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM>. We've added Ancestry to the Open Athens resource dashboard for all SWAN libraries currently using the SWAN URL method. Please replace this link https://swanlibraries.net/ancestry/ with this link https://go.openathens.net/redirector/swanlibraries.net?url=https://ancestry…<https://urldefense.com/v3/__https:/go.openathens.net/redirector/swanlibrari…> The Athens link will benefit patrons by acting as a single sign-on with the other resources on your page. If you have any questions, please let us know by sending a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Google outage leading to bounced emails

by Dave Pacin

SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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*Resolved* Issues with Enterprise eRC Collections

by Robin Hofstetter

Hello, eRC (eResource Central) collections in Enterprise are correct now after a full manual sync. We have closed the known issue on the support site and removed the Enterprise banner. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Issues with Enterprise eRC Collections

by Tara Wood

Good morning member libraries, eRC (eResource Central) collections in Enterprise are not syncing properly after a recent update. We have posted an Enterprise banner instructing patrons to visit the library website to access eBooks directly through the eBook vendor website. You can follow the known issue: https://support.swanlibraries.net/node/83828 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Welcome Glenside, Roselle, and Warrenville! 100 Libraries Strong

by webmaster＠swanlibraries.net

5 years

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*Concluded Successfully - Resume Work ONLINE for Dec 6th* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Our scheduled database maintenance has concluded successfully! All impacted services are back online and available for use. Please login to WorkFlows normally at your earliest convenience and begin work ONLINE Sunday 12/6. Offline is no longer needed. Our normal report schedule will also resume Sunday morning. We will attempt to process offline transactions periodically throughout Sunday, but you can expect that all offline transactions uploaded will be processed during the Sunday evening maintenance, meaning transactions processed Saturday will be reflected by Monday morning. Thank you for your patience throughout the process. Please let us know if you have any questions or encounter any issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt <steven(a)swanlibraries.net> Sent: Saturday, December 5, 2020 1:40 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th Importance: High Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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*Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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SWAN Support Site - Available

by Dawne Tortorella

The SWAN Support Site<https://support.swanlibraries.net/> is now available. If you are experiencing any problems, please clear your browser cache. We will continue to monitor the site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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SWAN Support Site Outage on 12/2/2020

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site<support.swanlibraries.net>, which is hosted alongside RAILS servers. We're working with RAILS to investigate the issue and hope to have more information soon. No other SWAN servers have been impacted by this outage. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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*Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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*Resolved* Overnight processing delayed

by Steven Schlewitt

Critical overnight reports have concluded. Please resume cataloging and processing materials as usual. The WorkFlows report queue will be further delayed as morning reports catch up, so you should anticipate some delays. Additionally, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> should you encounter any items displaying errors such as "hatwrapper exception" or "locked record". Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dawne Tortorella Sent: Tuesday, December 1, 2020 8:05 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight processing delayed The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Overnight processing delayed

by Dawne Tortorella

The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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SWAN 12/3 Quarterly Meeting Packet Posted

by Aaron Skog

Hi Library Directors & Administrators- The meeting packet for Thursday's SWAN Administrators' and Directors' Quarterly meeting is now posted. The meeting packet is 12 pages and includes a written report on the libraries joining SWAN (the "SWAN100" project), the completed financial audit, and the planning for next year's budget. We will also provide an update on our library's COVID-19 response, Aspen Discovery, the SWAN100 project, and the EBSCO group-purchase renewal. This meeting will be recorded and posted for later viewing. Meeting packet: https://support.swanlibraries.net/meeting/82139 Please register in advance for the online GoToWebinar meeting with this link: https://attendee.gotowebinar.com/register/7229845713217922061 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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New Library Service Status Map

by Tara Wood

Good afternoon, SWAN has developed a map of library service statuses so you can see the services your neighboring libraries offer at-a-glance. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-11/83196 We hope this tool will be useful for you! If you have any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Resolved: BLUEcloud Analytics - Now Available

by Dawne Tortorella

BLUEcloud Analytics is now available for running reports. Scheduled reports have been delivered. See Known Issues<https://support.swanlibraries.net/node/83110> for full details on this issue over the weekend. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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SWANcom