- SWANcom - swanlibraries.net

by Vickie Totton

SWAN Member Library Staff: As libraries approach a return to "regular" hours we want to remind all SWAN libraries to review Days Closed Calendars. Make sure you have entered all scheduled holidays in your calendar including the major holidays. Having these dates in your calendar will ensure you do not have items checked out for those dates. Visit the Days Closed<https://support.swanlibraries.net/documentation/64717> documentation page on the SWAN Support Site for instructions to manage your calendar through WorkFlows. As always, if you would prefer SWAN to manage your calendar simply provide us with the dates you will be closed via help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 11 months

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Library Ideas for ARPA Funding - 5 SWAN Hosted Brainstorming Events

by Aaron Skog

SWAN Library Directors & Administrators- I would like to invite you all to regional meetings to discuss the American Rescue Plan Act (ARPA) and its possible use within your community. You can find out more about these regional meetings and register for them using the SWAN Support news post below. https://support.swanlibraries.net/news/2021-05/86043 I have invited Diane Foote, Executive Director of ILA, to speak at our June 3rd SWAN Quarterly meeting about the dispersal of funds and how libraries can work together. The meeting agenda and packet will be posted next week, but you can get the details for joining the event via the link below. https://support.swanlibraries.net/meeting/82150 Please reach out to me directly if you have any questions! Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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SWAN Notice Dialer for PHONE Notices Go-Live on Tuesday, May 25th

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post announcing the launch of the new SWAN Notice Dialer<https://support.swanlibraries.net/news/2021-05/86156>. Beginning May 25th (next Tuesday), the SWAN Notice Dialer will replace the retiring SVA system to provide phone notices to patrons opted-in for the service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 11 months

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PAUSE - Patron Record Purge

by Dawne Tortorella

Based on member feedback and concern on both the timeline and selection criteria for removal of patron records and long outstanding bills, we have put a pause on the schedule as shared in April. Please see the PAUSE - Patron Record Purge news post<https://support.swanlibraries.net/news/2021-05/86183> and join us online in the SWAN Community Forums. This topic will be on the agenda at the June Quarterly<https://librarylearning.org/event/2021-06-03/swan-quarterly-meeting>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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SWAN Questionnaire - Return to "normal"

by Dawne Tortorella

We are seeking member input on transitioning back to full operations. As we discussed at the Fireside Chat in April, we need to start planning our return to stable policy settings. See the News Post on Seeking Member Input: Fine Free, Collections, Processing Fees<https://support.swanlibraries.net/news/2021-05/86140> and submit your questionnaire<https://fs8.formsite.com/SWANServices/return-post-covid/>. We will share at our May 25th Fireside. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Introduction to the SWAN Notice Dialer, 5/13 at 11:00AM

by Steven Schlewitt

SWAN Member Library Staff: Please join us this Thursday (5/13) at 11:00AM via GoToMeeting for an Introduction to the SWAN Notice Dialer<https://librarylearning.org/event/2021-05-13/introduction-swan-notice-dialer>. This new notice dialer system will soon replace the SVA dialer that has been serving hold pickup and overdue notices to SWAN patrons with a PHONE notice preference. If you're unable to attend, we plan on recording and sharing the session on the SWAN Support site. We'll also be posting updated details and documentation for the dialer on the support site in the upcoming days. We hope to see you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 11 months

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SWAN Board Election - E-ballot sent

by Aaron Skog

To SWAN library directors & administrators- The e-ballot for this year's SWAN Board election has been sent directly to those designated to vote in this year's election. The email will have a unique login and passcode for voting. Details on the board election can be found on SWAN Support-please refer to this page: https://support.swanlibraries.net/board-information/85634 The ballot will remain open until May 31st. We encourage you to review your email from the myDirectVote system and make sure you can access the ballot. SWAN does not have the login and passcode information, but I can help you get to the support team at the myDirectVote vendor. Thanks again to those running for the two open seats! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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*Update* 2021 Patron Record Purge

by Steven Schlewitt

SWAN Member Library Staff: Have questions about the upcoming patron record purge? Join us at one of the upcoming Q&A / office hour sessions via GoToMeeting to have your questions answered! You can find the registration and event information on L2: * Friday, 5/7 at 1:00PM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-07/swan-patron-record-purge-qa-of…> * Tuesday, 5/11 at 10:00AM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-11/swan-patron-record-purge-qa-of…> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, April 30, 2021 1:50 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 2021 Patron Record Purge SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 12 months

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Return to pre-COVID Patron Notice Wording

by Vickie Totton

Please see our News Article<https://support.swanlibraries.net/news/2021-05/86020> regarding recent changes to patron notices. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 12 months

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SWAN Board election update - candidate names & statements

by Aaron Skog

Hello SWAN Library Directors & Administrators- The SWAN Board will have 2 seats open for a 3-year term starting July 1, 2021. The self-nomination step is complete, and we have 7 candidates that have put their names forward! You can read the statements of the candidates below. https://support.swanlibraries.net/board-information/85634 The e-ballot for the election will be sent out next week on Monday, May 10th to current library directors/administrators. If you are a new library director, administrator, or holding an interim position through the end of May, please refer to the Library Learning (L2) site to update your library's staff listing. This e-ballot will go to your email address associated with the library. You can find out more about the new L2 system via its help section online: https://librarylearning.org/help A big thank you to the candidates for putting your names forward! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 12 months

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EBSCO Database Selection

by Robin Hofstetter

Hello, The EBSCO database selection process begins today. You can find the information about the EBSCO databases on the SWAN support site<https://support.swanlibraries.net/documentation/70949>. Please use this form<https://fs8.formsite.com/SWANServices/wxhnqaalbd/index.html> to make your selections by the deadline, May 16, 2021. If you have any questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you! Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

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2021 Patron Record Purge

by Vickie Totton

SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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*Concluded* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM

by Steven Schlewitt

The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening. Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 28, 2021 2:46 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM Just a quick reminder - the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our news post<https://support.swanlibraries.net/news/2021-04/85827> for full details and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 21, 2021 4:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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Removal of LOSTCARD duplicate records

by Crystal Vela

SWAN Member Library Staff: Please see our latest news post. The Removal of LOSTCARD duplicate records will begin on May 1, 2021. See the Lost Card Profile Cleanup<https://support.swanlibraries.net/news/2021-04/85862> News Post for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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EBSCO email about password change

by Robin Hofstetter

Hello, If you receive an email from EBSCO about a password change to the EDS API, disregard it. Please don't make the change. If you did, don't worry; send an email to help@swanlibraries to let us know. The EDS API password is the unique password that we use at SWAN to integrate EDS with Enterprise. We will change them before the expiration date. Here's a sample of the email: The current password used to access your EBSCO account(s) listed below is about to expire. To ensure continued access, please reset your password before the expiration date by logging in to EBSCOadmin. Notifications are sent to all library administrators beginning 15 days before the password expires. Additional reminders occur seven days prior and then daily for five days before the final expiration. Once the password has been reset, the email reminders stop. Important Note: Even if you do not use the Username and Password to directly access your products, services using the EDS API Integration, like Curriculum Builder, may rely on the password. Customer ID User ID Expire Date (EST) S00000000 sample_api 5/5/2021 Thank you! Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

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*RESOLVED* X12 Invoice Reports Suspended 4/17 & 4/18

by Vickie Totton

SWAN Member Library Cataloging and Acquisitions Staff: The X12 Invoice Report Issue has been resolved; we have updated the Known Issue<https://support.swanlibraries.net/node/85839> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Saturday, April 17, 2021 7:25 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] X12 Invoice Reports Suspended 4/17 & 4/18 SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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SWAN Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April 2021 (January-March) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/64665> is available to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042021%20April%202021%20Quar…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

1
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X12 Invoice Reports Suspended 4/17 & 4/18

by Steven Schlewitt

SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years

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BLUEcloud Analtyics Unavailable

by Michael Szarmach

We are currently experiencing an outage of BLUEcloud Analytics. Please refer to our Known Issue<https://support.swanlibraries.net/node/85803> for updates. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

1
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What do you want to know about Aspen Discovery?

by webmaster＠swanlibraries.net

4 years

1
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SWAN Board Election - Self-nomination form open for interested candidates

by Aaron Skog

Hi SWAN Library Directors & Administrators- There will be two SWAN board seats open July 1, 2021 and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 30th. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

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New Online Courses Launched

by Dawne Tortorella

We are happy to announce new courses added to our online self-paced training. See today's News post<https://support.swanlibraries.net/news/2021-04/85668> announcing Demystifying Serials and Circulation Basics. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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*Update* Enterprise Catalog Harvest Issues

by Steven Schlewitt

We continue to observe failed scheduled harvest tasks and are still working with SirsiDynix to determine the cause of the issue. In the meantime, we've been able to run the harvest manually to update affected records, so this issue is no longer noticeable when navigating records in Enterprise. Records should be current to changes made within the last day. We'll continue to provide updates to the Known Issue<https://support.swanlibraries.net/node/85565> as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, March 25, 2021 8:59 AM To: swancom(a)list.swanlibraries.net Subject: *Update* Enterprise Catalog Harvest Issues 3/24, 3/25 Our nightly harvest failed again Thursday morning. We're working with SirsiDynix Support to investigate the issue and will provide further details when they become available. In the meantime, record changes are now two days behind on Enterprise, but hold placement, item availability, and patron interactions remain unaffected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Wednesday, March 24, 2021 8:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Enterprise Catalog Harvest Issues 3/24 SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

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*Update* Enterprise Catalog Harvest Issues 3/24, 3/25

by Steven Schlewitt

Our nightly harvest failed again Thursday morning. We're working with SirsiDynix Support to investigate the issue and will provide further details when they become available. In the meantime, record changes are now two days behind on Enterprise, but hold placement, item availability, and patron interactions remain unaffected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, March 24, 2021 8:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Harvest Issues 3/24 SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

1
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