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Update: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Unfortunately, we have reports that checkout history is not displaying, or not fully displaying, for some patrons. If you are not seeing your checkout history, please open a ticket and share the account barcode - that will help us in our testing. We're working with Bywater support to continue to investigate this issue, and we will continue to provide updates as we have more information in our known issue: https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

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Resolved: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Patron checkout history should now display in the Aspen catalog and SWAN Libraries + and LiDA app. If you or your patrons are not seeing your previously enabled checkout history, please open a ticket. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

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Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

SWAN Member Library Staff: We have reports of missing checkout history lists in patron accounts on Aspen and LiDA. We have been able to duplicate the issue and have opened a ticket with ByWater. We will update the known issue<https://support.swanlibraries.net/issue/94796> on our support site as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 3 weeks

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National Change of Address Processing Complete

by SWAN Communications

SWAN Member Library Staff: As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update. Thank you for your patience during the updates. Please view our documentation for recommended steps to take for patron cleanup: National Change of Address (NCOA)<https://support.swanlibraries.net/documentation/66540>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Wednesday, January 29, 2025 3:21 PM To: swancom(a)list.swanlibraries.net Subject: National Change of Address Processing SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 months, 3 weeks

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Re: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting

by SWAN Communications

Hello Library Directors & Administrators- The SWAN budget for next year is posted for your review-take a look at the packet posted as a PDF. We will be meeting via Zoom on Tuesday, February 4th next week at 10:00 a.m. https://support.swanlibraries.net/meeting/94769 Make sure to register in advance for the Zoom meeting. We will record the meeting and post the link for viewing after the meeting. https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/… If you have any specific questions, please don't hesitate to reach out to me directly and I would be happy to answer them. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, January 10, 2025 12:58 PM To: swancom(a)list.swanlibraries.net Subject: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting Hello Library Directors & Administrators- The presentation of next year's budget and membership fees will take place on Tuesday, February 4th at 10:00 a.m. on Zoom. The budget packet will be posted a week prior to the meeting. SWAN Committee of the Whole Meeting | SWAN Library Services<https://support.swanlibraries.net/meeting/94769> You will need to register in advance for the meeting. Meeting Registration - Zoom<https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/…> As part of the budget process, SWAN will utilize bond and debt payments within its public library fee formula. If your library has made changes to its bond payment or debt service schedule in the past year, please submit the schedule using the link below. Library Bond Submission | SWAN Library Services<https://support.swanlibraries.net/form/94546> If you have any question, please reach out to me directly. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months

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National Change of Address Processing

by SWAN Communications

SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months

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January RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2025-01/94790> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months

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Aspen LiDA (SWAN Libraries+) app is back up

by SWAN Communications

Good afternoon member libraries, Access to the SWAN Libraries + app is restored. If you have additional issues, please open a ticket at help(a)swanlibraries.net SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months

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Aspen LiDA (SWAN Libraries+) app is down

by SWAN Communications

The LiDA App (SWAN Libraries+) is currently down. We are in communication with ByWater Solutions, who is aware of the issue and working on a solution. You can track development of this outage via the Known Issue on our Support Site: https://support.swanlibraries.net/issue/94781 Thanks for your patience while we find a resolution to this problem. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months

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Missing titles in Aspen checkout history

by SWAN Communications

Good afternoon member libraries, Our support vendor, Bywater Solutions, has informed us that some titles checked out in November and December 2024 may not have been added to patrons' checkout histories. We have more information on our support site: https://support.swanlibraries.net/issue/94780. We have also added an alert to My Account pages in Aspen, along with a link to instructions to manually add titles to checkout history. SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months, 1 week

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Aspen Boundless integration issues

by SWAN Communications

Good afternoon member libraries, We are experiencing issues with the Boundless APIs, which integrate Boundless into the Aspen catalog. The Boundless app and website are not affected. To minimize confusion for patrons, we have requested for our Aspen integration to be turned off until the API issues are resolved. We will update our known issue on our support site as we have more information: https://support.swanlibraries.net/issue/94776 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months, 2 weeks

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Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting

by SWAN Communications

Hello Library Directors & Administrators- The presentation of next year's budget and membership fees will take place on Tuesday, February 4th at 10:00 a.m. on Zoom. The budget packet will be posted a week prior to the meeting. SWAN Committee of the Whole Meeting | SWAN Library Services<https://support.swanlibraries.net/meeting/94769> You will need to register in advance for the meeting. Meeting Registration - Zoom<https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/…> As part of the budget process, SWAN will utilize bond and debt payments within its public library fee formula. If your library has made changes to its bond payment or debt service schedule in the past year, please submit the schedule using the link below. Library Bond Submission | SWAN Library Services<https://support.swanlibraries.net/form/94546> If you have any question, please reach out to me directly. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 3 weeks

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Aspen 24.12 release

by SWAN Communications

Good morning member libraries, The Aspen 24.12 release is live. This release includes several new features, including a "Year in Review" feature (like Spotify Wrapped for libraries!). This is currently enabled on the main SWAN consortium catalog and available for you to request for your library's catalog. You can read more about the new features on our support site: https://support.swanlibraries.net/news/2024-12/94762 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 1 week

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Planned OCLC Downtime

by SWAN Communications

Please route as appropriate. OCLC has a planned maintenance event scheduled this Friday night into mid-day Saturday. It will impact many OCLC services including: Connexion, CONTENTdm, FirstSearch, WorldCat Discovery, WorldCat.org, WorldShare Indexing, WorldShare Interlibrary Loan, WorldShare Record Manager, WorldShare Reports, and others. The unavailability will be for approximately six hours during this maintenance window beginning Friday night, 12/20 until mid-day Saturday, 12/21. A complete list of affected services and their status can be monitored on the Dashboard<https://oclc.service-now.com/status?id=dashboard>. Information about the maintenance is available on OCLC's "planned events<https://oclc.service-now.com/status?id=maintenance>" page. If you experience problems with any OCLC service during this period, please retry at a later time. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 months, 2 weeks

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SWAN Quarterly meeting - online only today! No power at Oak Brook Public Library

by SWAN Communications

Hello library directors & administrators- I am sending this email in hopes of catching many of you that were heading out to Oak Brook Public Library for the 10 a.m. membership meeting. The library has no power and there is no estimate for it being restored. I will hold the meeting online via Zoom at 10 a.m. today. You will need to register prior to the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… I apologize for the change in plans! I spoke with Jacob Post at Oak Brook a moment ago. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 3 weeks

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SWAN Directors & Administrators Quarterly meeting 12/5/24 agenda & packet

by SWAN Communications

Hello SWAN libraries- The agenda and packet for this Thursday's meeting is now available. https://support.swanlibraries.net/meeting/94476 The information packet is short, but make sure to review the agenda. The meeting will be held at Oak Brook Public Library but will also include a live stream via Zoom if you wish to attend remotely. Registration will be required in advance to attend the Zoom live-stream. Registration link: https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months

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SWAN Aspen Discovery catalog: update on performance issues last week

by SWAN Communications

SWAN member libraries- The Aspen Discovery catalog on Wednesday, November 13th began to experience performance issues-slowness with search results, long waits for account login. This lasted until Friday when our hosting provider ByWater Solutions put in place a solution and the performance returned to normal. What was happening was our hosted Aspen server was undergoing a denial-of-service attack. This was not a security breach, so no patron data was affected. The server was undergoing a huge amount of service requests, potentially thousands per second from a bot network. ByWater blocked the origin of the denial-of-service attack, but it required blocking some IP addresses that have left some member libraries blocked from the Aspen catalog. We have resolved all but three libraries, with SWAN staff going on site or arranging consultations with these libraries: Richton Park, Brookfield, and River Grove. If your library is experiencing a blocked message when accessing the catalog, please open a ticket with SWAN using the link below. https://support.swanlibraries.net/form/94559 The details of this SWANcom are repeated on the news post below. https://support.swanlibraries.net/news/2024-11/94753 I apologize for not getting an explanation out sooner. We learned about the details this morning and I wanted to update everyone about the situation. We are coordinating with ByWater to put a long-term resolution in place to prevent a denial-of-service attack in the future. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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SWAN Aspen Catalog Down

by SWAN Communications

The Aspen catalog is currently down. We have alerted ByWater to the issue and they are investigating. We will update the Known Issue<https://support.swanlibraries.net/issue/94752> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 2 weeks

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October RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-10/94744> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 1 week

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*REMINDER* Self-nominations for Circulation Working Group Due October 21st

by SWAN Communications

Self-nominations for the Circulation Working Group (formerly Circulation Advisory) are due October 21st. We encourage you to put your name forward to participate. This news post has links to submit your name for the election along with links to sign up to participate in other SWAN Working Groups: Working groups self-nominations now open<https://support.swanlibraries.net/news/2024-09/94682> The Circulation election will take place October 22nd through November 11th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 2 weeks

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Resolved: Aspen server upgrade and slowness issues

by SWAN Communications

Good afternoon member libraries, Thank you again for your patience during this Aspen server upgrade. After working with ByWater Solutions, our hosting provider, throughout the day we are now seeing that the performance issues in our catalog are resolved and Symphony extracts are processing smoothly. You should see accurate item statuses, changes to item and bibliographic data, and have access to all My Account functionality. If you have any issues, please open a ticket. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 3 weeks

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Extreme slowness in the Aspen catalog

by SWAN Communications

Good morning member libraries, We are seeing extreme slowness and timeouts in the Aspen catalog. We are in touch with ByWater Solutions, our hosting provider, to resolve the issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 3 weeks

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Aspen server upgrade status 10/11/24

by SWAN Communications

Good morning member libraries, The Aspen server upgrade is complete, but we are seeing issues with Aspen processing Symphony exports. Patrons can log in and place holds, but item statuses and changes to bibliographic records will not appear in the catalog until these issues are resolved. We'll continue to update our news post on the support site as we have more information: https://support.swanlibraries.net/news/2024-10/94715 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 3 weeks

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Reminder: Aspen downtime today, 10/10

by SWAN Communications

Good morning member libraries, Our Aspen server upgrade is today. The catalog will be partially down for most of the day with about an hour of full downtime. You will see a system message banner in the catalog once the upgrade has begun and My Account features are no longer available. We will update this news post on our support site with any updates: https://support.swanlibraries.net/news/2024-10/94715 And we will post an all clear swancom message following the upgrade. Thank you for your patience today! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 3 weeks

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Working group self-nominations are open

by SWAN Communications

Join a SWAN working group! Self-nominations are now open. Circulation Working Group (formerly Circulation Advisory) nominations are due October 21st, and the Circulation Working Group elections will run October 22-November 11. Sign up for Discovery & User Experience and E-Resource working groups by November 11th. No sign ups are needed for the Cataloging Working Group Read more and find 2025 meeting dates on the SWAN support site: https://support.swanlibraries.net/news/2024-09/94682 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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