- SWANcom - swanlibraries.net

by SWAN Communications

3 years, 9 months

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Available Now: BLUEcloud Mobile Checkout

by SWAN Communications

SWAN Member Libraries: As announced in the June Fireside Chat, BLUEcloud Mobile Checkout is now available by request. Mobile Checkout is an add-on to the SWAN Mobile App, which allows patrons to check material out by scanning item barcodes with the camera on their personal mobile devices. This add-on offers self-check functionality to libraries without dedicated self-check systems, or it can serve to compliment an existing system. For more information, please refer to the Documentation Page<https://support.swanlibraries.net/documentation/86964> on our support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

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RAILS, L2 Server Outages on 7/22/2021

by SWAN Communications

SWAN Member Library Staff: Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services: * Logins to all RAILS websites and RAILS-specific services * Logins and access to L2 (Library Learning) events and directory website * Logins to the SWAN support as these authenticate via L2 * You can still access any content that does not require a login * Logins to the SWAN ticket website as these also authenticate via L2 * You can still email support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> No other SWAN services are impacted by this outage. We'll submit additional updates to the news post<https://support.swanlibraries.net/news/2021-07/87132> as they become available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

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*Update* SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

SWAN Member Library Staff: We have further evaluated this consortium-wide console game limit and have decided to move forward with the Circulation Advisory Group recommendation to lower the limit to 5 checkouts. Starting tomorrow, patrons will be limited to 5 checkouts of each console game item type -5 CONSOLEGAM, 5 CONSOLENEW, etc. It is important to use the correct item type for these limits to apply. SWAN will be reaching out to any libraries cataloging console games with an item type other than CONSOLEGAM or CONSOLENEW so the system can work properly. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > SWAN-wide Checkout Limits for Console Game Item Types ________________________________ SWAN-wide Checkout Limits for Console Game Item Types SWAN has received multiple reports of patrons checking out many console games from various libraries across the consortium. While libraries have always had the ability to limit the number of checkouts allowed per item type at their checkout library, these limits vary across SWAN, and there has been no overarching limit in place that affects the entire consortium. In response to these recent reports, we have set an overarching checkout limit for the console game item types - CONSOLEGAM, CONSOLEMAT, CONSOLENEW, CONSOL_SP1. Starting tomorrow, patrons will be limited to 11 checkouts of any of those 4 console game item types regardless of checkout library. The limit of 11 applies to each type - 11 CONSOLEGAM, 11 CONSOLENEW, etc. If a patron attempts to check out more than 11 of any of these item types, staff will see a "User cannot checkout any more of this item type" message. This message can be overridden for unique circumstances, such as checking materials out to generic users like DISCARD. We have run reports and found that only 24 patrons in the entire consortium currently exceed the new checkout limit of 11. These active checkouts will not be impacted, but the patrons will be unable to check out additional console games starting tomorrow. We will continue to assess a reasonable limit on these item types to balance patron service with reduction of abuse. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> [1]. ________________________________ Source URL (modified on 07/19/2021 - 13:13): https://support.swanlibraries.net/node/87088

3 years, 9 months

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SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

3 years, 9 months

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Your Action Required: Removal of 90-Days Expired Temporary Online Cards on 9/1/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please see our latest news post, Your Action Required: Removal of 90-Days Expired Temporary Online Cards<https://support.swanlibraries.net/news/2021-07/86963> and take a moment to review the expired ONLINE patrons associated with your library via the linked BLUEcloud Analytics report. We will begin removing these expired patron cards on September 1st, so please reach out to these patrons to verify and/or convert their cards if they are to be retained. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

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Diversity, Equity, and Inclusion Subject Heading Updates

by SWAN Communications

3 years, 9 months

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Kanopy Group Discount Information Session

by SWAN Communications

Good afternoon member libraries, Are you interested in purchasing the Kanopy streaming service<https://www.kanopy.com/> for your patrons? SWAN is working with Kanopy to offer a group discount for SWAN libraries. Please join Paula Roman, Senior Account Executive, for an overview of Kanopy's streaming video patron interface and a live Q&A session. This session will not be recorded. If you are interested, please register and plan to attend the live webinar. Register through L2 and Zoom<https://librarylearning.org/event/2021-07-21/kanopy-demonstration-swan-memb…> For questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 9 months

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Cataloging Graphic Novels

by SWAN Communications

3 years, 9 months

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*Correction* EBSCO URLs

by SWAN Communications

Please reference the EBSCO Subscription URLs 2021/2022<https://support.swanlibraries.net/news/2021-07/86846> news post for the noted attachment. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, July 1, 2021 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] EBSCO URLs Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

3 years, 10 months

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EBSCO URLs

by SWAN Communications

Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

3 years, 10 months

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Record Index Errors due to Overnight Maintenance Issues 6/29/2021

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we countered another abnormal ADUText report, which handles our daily record maintenance and processing. This previously occurred last Wednesday, 6/23/2021. We may encounter record issues throughout the day until SirsiDynix is able to repair the affected records. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. You also may not be able to search certain records via WorkFlows. A workaround for the record searching issue is posted in the Known Issue<https://support.swanlibraries.net/node/86815>. We've escalated this issue to SirsiDynix Support. If you come across affected records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. We'll post additional updates to the Known Issue<https://support.swanlibraries.net/node/86815> as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 10 months

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**RESOLVED** - Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member Library Staff: It appears that the indexing issues that have been persistent throughout the week are now resolved. Our overnight maintenance reports concluded successfully, and the example records that were previously returning errors are now fully searchable. If any search errors occur today, please open a support ticket with examples so we can follow up ASAP. For more information, please refer to the known issue<https://support.swanlibraries.net/node/86732> posted on our support site. Thank you for your continued patience this week! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Wednesday, June 23, 2021 7:43 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] 6/23/211 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: One of our overnight reports that handles our record indexing terminated abnormally. Please be advised that you may encounter record errors or "Heading keys need to be indexed" messages on records that were added/deleted/updated in the past day. We have reached out to SirsiDynix and they are currently investigating. Please refer to the known issue posted on our support site<https://support.swanlibraries.net/node/86732> for more details and updates. Ian Nosek System Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 10 months

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Indexing Error Update: A Workaround

by SWAN Communications

We are still working closely with SirsiDynix to investigate the indexing errors that are preventing retrieval of certain bibliographic records. Meanwhile, we have come up with a workaround that may help you access some of the affected records. Please see the Known Issue page for further details: Known Issue: Indexing errors due to abnormal overnight processing<https://support.swanlibraries.net/node/86732> Thank you for your patience as we continue to work on this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 10 months

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*Update* SWANcom Email Server Migration on 6/23 - Your Action Needed

by SWAN Communications

If you're seeing this message, you've successfully received a SWANcom from the new server! The migration is now complete. You can update your subscription settings and view the message archive via SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, June 23, 2021 8:08 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] SWANcom Email Server Migration on 6/23 - Your Action Needed SWAN Member Libraries & Information Technology Staff: This evening, SWAN is migrating the SWANcom mail service to a new server. This migration will only disrupt the SWANcom service for a brief period as the server is migrated. No other SWAN services will be impacted. ACTION NEEDED: If you have not already, please whitelist the @list.swanlibraries.net domain and/or swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> in your email client. This will ensure emails from the new server are not routed to spam/junk folders. If you're using Microsoft Outlook, you can do this by right-clicking any SWANcom email message (including this one) and selecting Junk > Never Block Sender's Domain. If you have any questions or suspect you are not receiving SWANcoms following the migration, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Further updates on the migration can be tracked via the support news post<https://support.swanlibraries.net/news/2021-06/86735>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 10 months

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Test 2

by SWAN Communications

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 10 months

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Test email

by For SWAN communication

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 10 months

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SWAN Board 2021 election results

by Aaron Skog

The election concluded on Monday and after connecting with all of the candidates, we have the final results announced on SWAN Support as a news item. https://support.swanlibraries.net/news/2021-06/86390 I would like to thank those that volunteered to run and special thanks to Stacy Wittmann and Julie Milavec for their time as board members! We are arranging a likely return to in-person board meetings for June 18th or the July 23rd meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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OCLC fiscal year 2022 renewal agreement

by Aaron Skog

To Library Directors & Administrators- The FY22 Illinois State Library/OCLC group services agreements are being sent via email this year. We have learned there is a delay in emailing the agreements. Expect to see your renewal agreements within the next week. As in the past, individual libraries sign the agreement with OCLC and return it to the specified address. SWAN receives the combined invoice for payment. OCLC membership is included in your SWAN membership fees. If you receive an invoice from OCLC, please submit a help ticket with SWAN and attach that invoice. Do not pay the invoice directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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SWAN Quarterly Meeting 6/3/21 agenda & packet now posted

by Aaron Skog

Hello SWAN library directors & administrators- The agenda and packet for Thursday's meeting is now available. We have some updates for you on our Aspen Discovery project, our plans for a user record purge, and some of the diversity, equity, and inclusion work underway within our shared catalog. We will also have Diane Foote from ILA join us to provide an update on the ARPA funding as it is shaping up for Illinois. https://support.swanlibraries.net/sites/default/files/meeting/21_06_03/8215… Details on how to attend are listed on the agenda. I will have an email announcement about the SWAN Board election tomorrow. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Final reminder to vote in the SWAN Board election

by Aaron Skog

Hello Library Directors & Administrators- This is a friendly and final reminder to cast your vote in the SWAN Board election that ends on Monday, May 31st at 11:59pm. The login and passcode access were emailed out to all designated voting representatives at SWAN libraries. For those of you that wish to vote and did not get that email, you can click on the myDirectVote link below and chose the "Forgo you login information." https://www.directvote.net/myDV15/Login.aspx?e=1431 Or you can click on the support form to submit a request or start a chat session. https://www.directvote.net/myDV15/support.aspx myDirectVote support will not be available on Monday for the holiday. Thanks to everyone that has a cast a vote so far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Cataloging Users meeeting - June 3, 2021 Agenda

by webmaster＠swanlibraries.net

3 years, 11 months

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SWAN & RAILS Delivery closed Monday for Memorial Day

by webmaster＠swanlibraries.net

3 years, 11 months

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Reminder - SWAN Board Election ends May 31st

by Aaron Skog

To SWAN Library Directors & Administrators- Just a reminder to those of you who have not cast your vote yet that the election for the SWAN Board will end on May 31st. The login credentials were sent out today to those of you who have not participated yet-look for the email from the e-ballot system myDirectVote. If you require assistance, please refer to the SWAN Support page dedicated to the board election process. https://support.swanlibraries.net/board-information/85634 If you have additional questions, please contact me directly. Thanks again! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Cataloging User's Meeting - Call for topicsd

by webmaster＠swanlibraries.net

3 years, 11 months

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