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Planned eResource Central Maintenance/Downtime on Oct. 26th at 11 p.m.

by SWAN Communications

SWAN Member Library Staff: SirsiDynix will be performing planned maintenance of the eResource Central server on Tuesday, October 26th at 11:00 p.m., which will require downtime of eRC services throughout the process. The maintenance is expected to take no longer than one hour. During that time, the resources listed below will be unavailable via Enterprise and the SWAN BLUEcloud Mobile app. This issue does not affect the Aspen catalog. Additionally, Enterprise and the mobile app will remain UP and operational for all other services. Affected eRC services via Enterprise/Mobile App: * Hoopla * OverDrive * Axis 360 * Cloud Library Unless complications arise, no further communication will be issued for this outage. We'll add any updates to the news post<https://support.swanlibraries.net/news/2021-10/88382> on the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

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Aspen Discovery: Volume-Level Holds Issues

by SWAN Communications

Good afternoon - Aspen Discovery users may have noticed that they are no longer able to place holds on specific volumes of periodicals and booksets through the Aspen interface. This is a bug we are working to resolve. In the meantime, please direct staff and patrons to place volume-level holds through Enterprise or Workflows. You can track this issue on our Known Issues page: https://support.swanlibraries.net/issue/88333 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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SWAN Circulation Advisory Election

by SWAN Communications

The Circulation Advisory election is now open. The Circulation Manager should make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 4th at 5:00 PM, so please make all selections by then. https://fs8.formsite.com/SWANServices/election-circadv-2021/index.html Thank you, Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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REMINDER SWAN directors' coffee hour - today 1-2pm

by SWAN Communications

Hi library directors & administrators- This is just a reminder that I am hosting a 1 hour drop-in session today, 10/15-2021, from 1:00 - 2:00 pm. This is a virtual meeting to drop in and ask questions you have about budgeting, our services, or want to chat about anything going on in library land. Access information is available on L2: https://librarylearning.org/event/2021-10-15/swan-directors-coffee-hour Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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REMINDER SWAN Circulation Advisory Group Self-Nominations Deadline

by SWAN Communications

The Circulation Advisory Group self-nomination form closes on Friday October 15th,2021. If you're interested, please follow the link below. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html If you have any questions about meetings and time commitment please send questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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Reminder: Cataloging Office Hours 10/13

by SWAN Communications

Hello SWAN member staff - We are hosting a Cataloging Office Hours session tomorrow, 10/13/2021, from 10:00-11:00. These sessions are a time to ask Bib Services staff any questions you may have about cataloging, call number and item maintenance, serials, etc. We can even talk about Aspen record grouping. Topics are member-driven, so there is no agenda. Access information is available on L2: https://librarylearning.org/event/2021-10-13/swan-cataloging-office-hours Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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Known Issue: SWAN Mobile App Outage 10/12

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing intermittent outages and slowness of the SWAN BLUEcloud Mobile App. We've escalated the case to SirsiDynix support and hope to have additional details soon. Please check the Known Issue<https://support.swanlibraries.net/issue/88252> posting for the latest updates on this case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

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Kanopy Invoicing Error

by SWAN Communications

Hello, Kanopy billed incorrectly for the first month of the %5 SWAN discount. Please see the news post for more information. https://support.swanlibraries.net/news/2021-10/88198 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

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Known Issue: Transit Label Generator Producing Incomplete Labels 10/6/2021

by SWAN Communications

SWAN Member Library Staff: Following the Web Services 6.2.1 upgrade on 10/6/2021,the Transit Label Generator<https://support.swanlibraries.net/help/transit-label-generator> tool is producing incomplete labels, missing critical delivery information. We've escalated this issue to SirsiDynix support and hope to have more information soon. Please use hand-written delivery labels until we can resolve the issue. For the latest updates on the issue, please check our Known Issue<https://support.swanlibraries.net/issue/88169> post. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

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*Concluded Successfully* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

The Web Services upgrade has concluded successfully and required less than one hour of downtime. If you encounter any issues with 3rd party tools integrated over Symphony Web Services, please let us know. Tools potentially impacted include the services noted in our original news post<https://support.swanlibraries.net/news/2021-09/88054>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, October 5, 2021 9:51 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

3 years, 6 months

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Update: Fines Payment in Aspen

by SWAN Communications

Please see the SWAN support site for a status update on fines payment capabilities in Aspen: https://support.swanlibraries.net/news/2021-10/88152 For any questions or concerns, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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*Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

3 years, 7 months

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Aspen Go-Live Starts October 18th

by SWAN Communications

Get ready! The first cohort of libraries will go live on Aspen starting October 18th. Cohort 1 libraries, see the SWAN support site for more information about what to expect with your go-live and to confirm your go-live dates. https://support.swanlibraries.net/news/2021-10/88139 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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SWAN Circulation Advisory Self-nominations

by SWAN Communications

The Circulation Advisory Group self-nomination form opens today Monday October 4th, 2021. Follow the link to enter your self-nomination. Self-nominations will close on Friday October 15th,2021. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 7 months

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*Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

3 years, 7 months

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Monthly Patron Record Purge - starts October 15th

by SWAN Communications

The monthly process to remove inactive patrons for more than 10 years will begin in October. Please see the News Post Monthly Patron Record Purge - starts October 15th<https://support.swanlibraries.net/news/2021-09/87914> for details and additional documentation<https://support.swanlibraries.net/documentation/87627>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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Beanstack Pricing

by SWAN Communications

SWAN libraries will receive a 15% discount though September 30th on Beanstack. Thanks to those who joined the demos, see the news post Beanstack Reading Challenge Software & Mobile App (SWAN Discount)<https://support.swanlibraries.net/news/2021-09/87915> for information, pricing, and contact information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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SWAN Technology Update Meeting on 9/23/2021 at 10AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: We hope you'll join us next Thursday for a SWAN Technology Update meeting. This meeting is open to any interested library staff and covers a variety of technology-oriented projects and topics. Please see the posted meeting agenda<https://support.swanlibraries.net/sites/default/files/meeting/21_09_23/8210…> for more details. If you'll be in attendance, don't forget to register via L2<https://librarylearning.org/event/2021-09-23/swan-technology-users>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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SirsiDynix BLUEcloud Mobile Outage 9/15/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting an outage of the BLUEcloud Mobil App (patron-facing). We will update the Known Issue<https://support.swanlibraries.net/issue/87902> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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SirsiDynix BLUEcloud Outage on 9/14/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue: * Enterprise and WorkFlows credit card payment services * BLUEcloud Central * BLUEcloud Circulation * BLUEcloud Cataloging * BLUEcloud Acquisitions * BLUEcloud Analytics * Delivery of scheduled BLUEcloud Analytics reports * BLUEcloud Mobile App (patron-facing) * BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc) This outage does not affect access to Enterprise, WorkFlows, or Aspen. We'll update the known issue<https://support.swanlibraries.net/issue/87889> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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Beanstack demo for SWAN Libraries

by SWAN Communications

This is a reminder of the Beanstack summer and year-round reading app on Tuesday, September 14th 10 AM or Wednesday, September 15th 1:30 PM. See the News Post for details<https://support.swanlibraries.net/news/2021-09/87805> and a link for registration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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Undelivered Email and SMS Hold Pickup Notices 9/1/2021-9/7/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please be aware, some patrons may not have received hold pickup notices if their holds trapped after 2PM between 9/1 and 9/7. We have corrected the issue and ran a report to deliver these notes. Please refer to the Known Issue<https://support.swanlibraries.net/issue/87833> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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SWAN 9/2/21 Quarterly meeting recording, presentation, voting results now posted

by SWAN Communications

Hello everyone- You can catch up on the meeting of directors and administrators using the meeting archive link below. We have the meeting recording posted, along with the vote approving the use of funds for SWAN to perform an information security audit. https://support.swanlibraries.net/meeting/82153 If you have any questions, please feel free to reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 7 months

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Beanstack Demo and Discount Opportunity for SWAN Libraries

by SWAN Communications

Nearly half of our SWAN public libraries use Beanstack to track summer and year-round reading programs. See our Beanstack Demo - SWAN Discount Opportunity<https://support.swanlibraries.net/news/2021-09/87805> news post to register for a quick 30-minute demo and to find out more. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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Aspen Cohort 2 Kickoff Meeting & Training Dates

by SWAN Communications

Good afternoon member libraries, The kickoff meeting and training dates for libraries in the second cohort have been posted to the SWAN support site: https://support.swanlibraries.net/news/2021-09/87741 Please save the dates and register through L2. Note that the kickoff meeting for Cohort 2 will be Monday, January 10th at 10 a.m. We look forward to working with you in 2022! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

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