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SLUI event - SirsiDynix Library Users of Illinois

by SWAN Communications

Hello SWAN membership- The SirsiDynix Library Users of Illinois will hold its event on September 29, 2022. Please see the SWAN news post for details and registration about this event. https://support.swanlibraries.net/news/2022-09/91565 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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8/30/2022 -*RESOLVED* Record indexing errors due to overnight processing issues

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: The overnight processing report that had caused "Heading keys need to be indexed first" errors has successfully run 2 nights in a row. You may return to all normal activity if you haven't done so already. Thank you for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 3 months

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8/30/2022 - Record indexing errors due to overnight processing issues

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue<https://support.swanlibraries.net/issue/91535> has been posted to our support site and will be updated as new information becomes available. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 3 months

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SWAN Quarterly Meeting 9/1/22 agenda & packet are posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and packet for next week's meeting, Thursday, September 1st is now available. You can access the documents using the webpage below. https://support.swanlibraries.net/meeting/88731 This meeting will be held in-person at Oak Brook Public Library at 10:00 am. There will be a live streaming of this meeting, and that access is listed on the meeting packet and is also available on the link above. Approval of the prior meeting minutes will take place with those in attendance at the meeting, in accordance with the Open Meetings Act. For those of you who unable to attend, we will utilize the Zoom meeting chat to answer questions. Have a great weekend everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 3 months

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SWAN Expo Update

by SWAN Communications

Hi SWAN membership- The SWAN Expo registration being held on Friday, August 19th is now closed! Thank you everyone that signed up for our event. We will be sending out on Monday an email to all registrants a reminder of their food choices and a map of the Moraine Valley Community College campus with the marked location of the Business & Conference Center. Libraries will be invoiced for their attendees after the Expo event. Thanks for supporting the conference! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

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Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member library staff: One of our overnight maintenance reports finished with errors last night and this may result in issues with pulling up records in WorkFlows. We are working with SirsiDynix to resolve the issue as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

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Services Using SIP2 Connections Are Down

by SWAN Communications

We are investigating an issue with our SIP2 connections, the following services may not be available for your library: * Self-Check * Computer Scheduling * Material Handlers / Sorters You can review our Supported Third-Party Vendors<https://support.swanlibraries.net/documentation/64766> to see if your vendor is included in this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/91405> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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Indexing errors occurring again today

by SWAN Communications

We are still experiencing issues with overnight indexing. We have gotten reports of "heading keys need to be indexed first" when searching for titles and instances of duplicate records coming up. We are working with SirsiDynix to resolve this as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates, and thank you for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

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Aspen 22.08 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.08 release is now live. It includes layout changes, performance improvements, and a "new" flag for saved searches. You can read the details in our news post: https://support.swanlibraries.net/news/2022-08/91381 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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Resolved: Brief Aspen Downtime

by SWAN Communications

Aspen is back up and performance has improved. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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Brief Aspen downtime

by SWAN Communications

Hello member libraries, We're bringing Aspen down briefly, for about 1 minute, to address some slowness issues we are seeing. We'll post an all clear when that is done. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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July, 2022 Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-07/91330> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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UPDATE: BLUEcloud Analytics Planned Maintenance Starting July 22 – 23

by SWAN Communications

SirsiDynix will be performing maintenance starting at 5:00 p.m. CST on July 22nd, not on the 15th as previously reported. Maintenance is expected to last until 10:00 a.m. Saturday, July 23rd. BLUEcloud Analytics will be available during this time. However, changes will not be saved. New reports or schedules created during this time will not be saved. Scheduled extracts will not be interrupted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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BLUEcloud Analytics Planned Maintenance Starting July 15 – 16

by SWAN Communications

SirsiDynix will be performing maintenance starting at 5:00 p.m. CST on July 15th and is expected to last until 10:00 a.m. Saturday, July 16th. BLUEcloud Analytics will be available during this time. However, changes will not be saved. New reports or schedules created during this time will not be saved. Scheduled extracts will not be interrupted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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Aspen 22.07 Release

by SWAN Communications

Good morning member libraries, The Aspen 22.07 release is now live. You can read the full details on the SWAN support site: https://support.swanlibraries.net/news/2022-07/91272 Highlights include a new closed caption icon, which was a request from several of our member libraries, and a new Xbox Series X format and filter. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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WorldCat Discovery Authentication Error

by SWAN Communications

OCLC WorldCat Discovery is experiencing authentication issues. Please refer to the Known Issue<https://support.swanlibraries.net/issue/91282> on the support site for details and updates. https://support.swanlibraries.net/issue/91282 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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RESOLVED - Baker & Taylor EDI FTP Site

by SWAN Communications

All issues with the Baker & Taylor FTP site have been resolved. See the Known Issue<https://support.swanlibraries.net/issue/91180> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, June 29, 2022 11:20 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE - Baker & Taylor EDI FTP Site Unavailable We have finished testing EDI ordering with Baker & Taylor, you may now resume your ordering. We will update the Known Issue<https://support.swanlibraries.net/issue/91180> later today with steps to resend any orders that failed while the Baker & Taylor FTP site was down Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Friday, June 24, 2022 5:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] UPDATE - Baker & Taylor EDI FTP Site Unavailable The issue with Baker & Taylor EDI FTP site connectivity has not been fully resolved. Please follow the Known Issue<https://support.swanlibraries.net/issue/91180> for updates as we continue to work with Baker & Taylor and our SWAN libraries. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, June 15, 2022 5:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Baker & Taylor EDI FTP Site Unavailable To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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UPDATE - Baker & Taylor EDI FTP Site Unavailable

by SWAN Communications

The issue with Baker & Taylor EDI FTP site connectivity has not been fully resolved. Please follow the Known Issue<https://support.swanlibraries.net/issue/91180> for updates as we continue to work with Baker & Taylor and our SWAN libraries. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, June 15, 2022 5:27 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Baker & Taylor EDI FTP Site Unavailable To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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EBSCO Subscription URLs 2022/2023

by SWAN Communications

Good morning member libraries, We have received early access to the new URLs for year 3 of the SWAN EBSCO group subscription. If you made changes to your subscriptions, update the URLs on your website by July 1st. Please see our news post for more information and database links: https://support.swanlibraries.net/news/2022-06/91214 Contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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Oak Brook Public Library computer network offline, but library remains open

by SWAN Communications

Hello everyone, The Village of Oak Brook has issued a statement that its computer network was taken offline after being a target of a cybersecurity attack<http://www.oak-brook-il.gov/CivicAlerts.aspx?AID=633>. The Village as a precaution has disabled the library's network and computers. SWAN is assisting the library with an offer to utilize some equipment at our headquarters to be used by Oak Brook Public Library employees at our offices for the purposes of checking out material the library has been manually tracking, and processing delivery bins received. SWAN and its computer network was not impacted by the cyber-attack. The library does not know when the Village will resolve the issue as it pertains to the library, but we wanted to alert SWAN libraries as to the situation. SWAN is happy to serve as a communication relay to the library at the moment, but the library can be contacted directly at 630-368-7706 if you would like to reach Jacob Post, Library Manager. We have created a news post about this situation, and if there are significant updates, we will note those on the web post link that follows: https://support.swanlibraries.net/news/2022-06/91203 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 5 months

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Niche Academy Demo - Wed, June 22 11-11:30

by SWAN Communications

This is a reminder that Niche Academy will be providing SWAN libraries with a demo of their learning content and platform on Wednesday, June 22nd from 11-11:30. Register on L2<https://librarylearning.org/event/2022-06-22/swan-libraries-niche-academy-d…> and see the SWAN News Post<https://support.swanlibraries.net/news/2022-06/91143> which highlights our SWAN libraries currently providing Niche Academy to patrons and staff. Featured embedded links are also referenced for our SWAN libraries to illustrate how this resource can be incorporated into your reference and research resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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BLUEcloud Central Maintenance-June 16 2022-CONCLUDED

by SWAN Communications

Hello Member Libraries, The scheduled maintenance SirsiDynix planned today has concluded. All disrupted services have resumed, and SWAN has resumed SMS message notices. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, June 16, 2022 9:07 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Reminder-BLUEcloud Central Maintenance-June 16 2022 Hello Member Libraries, This is a reminder that SirsiDynix has planned maintenance for BLUEcloud Central that is taking place today beginning at 9 a.m. and should conclude around noon. We will send out another SWANcom when the services are back up. For a list of services that will be disrupted, please see the Known Issue.<https://support.swanlibraries.net/issue/91185> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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Reminder-BLUEcloud Central Maintenance-June 16 2022

by SWAN Communications

Hello Member Libraries, This is a reminder that SirsiDynix has planned maintenance for BLUEcloud Central that is taking place today beginning at 9 a.m. and should conclude around noon. We will send out another SWANcom when the services are back up. For a list of services that will be disrupted, please see the Known Issue.<https://support.swanlibraries.net/issue/91185> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 6 months

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Baker & Taylor EDI FTP Site Unavailable

by SWAN Communications

To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

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BLUEcloud Central Maintenance - June 16, 2022

by SWAN Communications

Good morning member libraries, Sirsi Dynix has a planned maintenance for BLUEcloud Central products on June 16, 2022, from approximately 9 a.m. until Noon. You can read more about the release in our news post: https://support.swanlibraries.net/news/2022-06/91161 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>

3 years, 6 months

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