- SWANcom - swanlibraries.net

by SWAN Communications

Good afternoon member libraries, There is an end-of-year sale for Kanopy PLUS subscriptions. This is for both current and new subscribers. Please see the news post, Kanopy PLUS End-of-Year Sale<https://support.swanlibraries.net/news/2022-11/92646>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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All Clear: Aspen browse categories

by SWAN Communications

Good afternoon member libraries, The issues with browse categories has been resolved. You may resume updating browse categories in Aspen. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Do not update browse categories in Aspen

by SWAN Communications

Good afternoon member libraries, We are having an issue with browse category permissions. Please avoid making any updates to your browse categories at this time, as any changes you make may be lost. We'll send an all clear when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Book Club Users Group Meeting 11/9/2022

by SWAN Communications

Please join us Wednesday, November 9th for the last meeting<https://support.swanlibraries.net/meeting/88625> of 2022 to discuss all things Book Club. A list of agenda topics is posted<https://forums.swanlibraries.net/t/book-clubs-users-meetings/644/5?u=swan-h…> on the forums but there's room for more. Drop in to listen or share as we gauge interest and explore the future of this group for 2023. Registrants will receive a link to the recorded meeting for those unable to attend the live event. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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End of Year Clean-up: Fiscal Year & NCOA Prep

by SWAN Communications

As we approach the end of 2022, we will be working on removal of fiscal year 2020 in Symphony Acquisitions<https://support.swanlibraries.net/news/2022-10/92177>. We are also preparing our annual National Change of Address run and will be working on clean-up of records identified in previous NCOA runs and inactive since before 1/1/2020. See the news post for a final review of these patrons<https://support.swanlibraries.net/news/2022-11/92217>. Maintenance is scheduled for November 17, 2022 for both of these activities. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Unable to Log Into BLUEcloud Analytics (11/2/2022)

by SWAN Communications

Please refer to our Known Issue regarding library staff not being able to log into BLUEcloud Analytics today: https://support.swanlibraries.net/issue/92215 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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OTRS Ticketing System Not Accessible - Urgent matters call 844-SWANLIB

by SWAN Communications

SWAN Member Libraries, SWAN staff are not currently able to access newly created tickets or library staff replies to existing tickets. We will reply to any new tickets and replies already sent as soon as we are able to access them. If you have an urgent matter that needs our immediate attention please call us at 844-SWANLIB (844-792-6542) We will update the Known Issue<https://support.swanlibraries.net/issue/92127> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Known Issue - Indexing Issues While Searching in WorkFlows

by SWAN Communications

SWAN Member Libraries, We have received reports of titles not appearing and Heading Keys error messages while searching for titles recently added or updated in WorkFlows. We are working with SirsiDynix to identify and resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/92063> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Issue With Phone Hold Pickup Notices 10/19/2022

by SWAN Communications

Unique experienced an issue with phone pickup notices today (10/19/2022) that has been resolved. Please see our Known Issue for details: https://support.swanlibraries.net/issue/91988 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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Aspen 22.10 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.10 release is live. This release includes additional formats and theme enhancements. Read our news post<https://support.swanlibraries.net/news/2022-10/91951> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

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October, 2022 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-10/91969> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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Circulation Advisory Group Self-Nomination

by SWAN Communications

Hello Everyone, Circulation Advisory Self-nominations are closing tomorrow! Circulation Advisory meets only 4 times a year, you can read more about the group by clicking on the link. Here is the link for the Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2022/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 2 months

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Checkouts Re-enabled for Axis 360 in Aspen

by SWAN Communications

Good afternoon, Axis 360 has been re-enabled in Aspen and checkouts through Aspen should now be working. Thank you for your patience while we worked closely with both Aspen and Baker & Taylor to restore credentials. If patrons report issues, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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Committee of the Whole Meeting 10/4/22 - review of SWAN's MessageBee proposal

by SWAN Communications

Hello Library Directors & Administrators- SWAN will hold an online Committee of the Whole meeting next week Tuesday, October 4th at 10:00 a.m. via Zoom to review the proposal to enhance the library notifications SWAN provides users via email and SMS/text with MessageBee. The Zoom link and proposal is posted online with the agenda on the publicly available SWAN Support page below.. https://support.swanlibraries.net/meeting/91552 The proposal to add the MessageBee service from Unique Management was introduced at the September SWAN Quarterly meeting. This Committee of the Whole meeting is intended for those library representatives that will vote on the proposal at the December 1, 2022 Quarterly meeting (to be held in person at Oak Brook Public Library) to learn about the service, the new expense, and ask questions. Representatives from Unique Management will participate in the presentation next week and answer questions. I look forward to seeing you online! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 2 months

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SWAN Circulation Advisory Group Self-Nomination

by SWAN Communications

Calling all Circulation Managers! The SWAN Circulation Advisory Group is seeking individuals who are eager to test out new BLUEcloud Circulation functionality, offer insight into notification wording, and work directly with SWAN staff to help build a training curriculum, as well as assist with course development. If this sounds interesting to you, please throw your name in the hat. Simply write a short paragraph about why you would like to join the group. The Circulation Advisory Group self-nomination form opens today Monday, October 3rd, 2022, and will close on Friday, October 14th,2021. Here is the link for the Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2022/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> I am looking forward to hearing from you! Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 2 months

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Take the 2023 SWAN User Group Interest Survey

by SWAN Communications

Hello everyone, We are planning our 2023 calendar for our library user groups and have created a survey to gauge membership interest in additional groups. The link to the survey is on the news post below. https://support.swanlibraries.net/news/2022-09/91702 For background, during our user group overview session at the SWAN Expo held this summer, there was expressed interest and suggestions from attendees in additional user groups. Our user groups are member-led, so the survey does seek individuals interested in being a chair or co-chair of the group. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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Checkouts Disabled for Axis360 in Aspen

by SWAN Communications

Good morning, We're working to restore the Axis360 integration in Aspen following the Baker & Taylor outage. We're tracking this on our Support Site: https://support.swanlibraries.net/issue/91692. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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Overdrive/Hoopla TLS-SIP2

by SWAN Communications

SWAN Member Libraries, Beginning today, Overdrive will begin making required changes to their SIP2 configuration. This change will encrypt all traffic between Overdrive and SWAN. For more information, a news post<https://support.swanlibraries.net/news/2022-09/91634> has been added to the SWAN Support Site. No action is required from libraries. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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Rescheduled: Kanopy & Kanopy PLUS webinar

by SWAN Communications

Good afternoon member libraries, Our Kanopy & Kanopy Plus webinar has been rescheduled for Wednesday, September 21st at 1pm. If you are interested in attending, please register in advance through Zoom: https://overdrive.zoom.us/webinar/register/WN_HZYQw422QMamUYwPcRya9A In this webinar, Paula Roman with Kanopy will demo Kanopy and Kanopy PLUS and answer your questions about the SWAN group discount. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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Aspen 22.09 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.09 release is live. This release includes a bug fix for spotlights and indexing improvements for Overdrive. Read our news post<https://support.swanlibraries.net/news/2022-09/91613> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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9/14 - Possible indexing issues due to abnormal overnight processing

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/91632> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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Baker & Taylor Server Outage

by SWAN Communications

SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: Baker & Taylor has reported they have a server outage that is affecting their TS 360 platform and phone service. Please see the posted Known Issue<https://support.swanlibraries.net/issue/91484> on the SWAN Support Site for important information. We will be updating the issue as more information becomes available. https://support.swanlibraries.net/issue/91484 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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9/7/2022 - Record indexing errors

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/91535> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

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9/4/2022 *RESOLVED* Record indexing errors

by SWAN Communications

The overnight processing report that had caused "Heading keys need to be indexed first" errors has run successfully. You may return to all normal activity if you haven't done so already. Thank you again for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 3 months

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9/3/2022 - Record indexing errors

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A known issue<https://support.swanlibraries.net/issue/91535> has been posted to our support site and will be updated as new information becomes available. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 3 months

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