- SWANcom - swanlibraries.net

Update OCLC FirstSearch accounts and WorldCat with new SWAN catalog URL

by Kate Boyle

+++ Please forward to appropriate personnel +++ Everyone - I thought with the recent network changes I would send out this SWANcom again. If you haven't already updated the links in WorldCat and your FirstSearch database screens with the new SWAN catalog URL, just follow the instructions below. Although, OCLC is migrating to a new Discovery interface for WorldShare, the current FirstSearch interface will still be available for another year. The SWAN catalog new URL is http://catalog.swanlibraries.net . You can update this information yourself in the OCLC Service Configuration area or submit an online form to OCLC support<http://registration.oclc.org/reg/?pc=WorldShareILLOPAClinks> and they will update the catalog link for your library. This catalog linking will allow a potential borrower to view the status of the item they are requesting before they enter your library in the lender's string. Save yourself some work and update your catalog link today. See the OCLC email below for more detailed information. Everyone have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net From: Oliver,Sonya [mailto:olivers@oclc.org] Sent: Monday, December 16, 2013 7:29 AM To: OCLC-SHARING-L(a)oclc.org<mailto:OCLC-SHARING-L@oclc.org> Subject: [OCLC-SHARING-L] WorldShare ILL Tip of the Week: Save staff time by using library catalog links to confirm availability Importance: High The new OCLC WorldShare® Interlibrary Loan service lets ILL staff link to library catalogs to confirm availability of items requested through interlibrary loan. Ø Borrowers can link from a staff workform to confirm local availability before initiating a request and can link to potential lender catalogs to determine availability before including them in the lending string. Ø Lenders can link to their own catalogs from lending requests to quickly determine whether requested items are available for loan. For example, WorldShare ILL users will see the following options for linking to library catalogs: [cid:image003.png@01CF33AC.A2999780]Search my library's online catalog (links to your own catalog) [cid:image004.png@01CF33AC.A2999780]Library names in Holdings list hotlinked for libraries with catalog links in OCLC Service Configuration [cid:image005.jpg@01CEF80E.79C53140] To effectively use this library catalog linking feature in WorldShare ILL, borrowing and lending libraries must maintain up-to-date catalog links in the "Online Catalog" area of the WorldCat Registry settings in OCLC Service Configuration<http://www.worldcat.org/config>: [cid:image006.jpg@01CEF80E.79C53140] ENTER OR UPDATE LINKS TO YOUR LIBRARY'S CATALOG To make sure links to your library's catalog are working as they should, either log on to OCLC Service Configuration to review and update your links or let OCLC staff make the updates for you. 1. Ask OCLC staff to update links to your library's catalog. OCLC staff with experience in setting up these links will set up links to your library's catalog for you. Just complete the catalog link information form<http://registration.oclc.org/reg/?pc=WorldShareILLOPAClinks> with the needed information, and we will do the rest! Your updated library catalog link information will be active in WorldShare ILL by the end of the business day following your submission. 2. Update library catalog links yourself. If you already have an account to access OCLC Service Configuration, log on to the site at http://www.worldcat.org/config and navigate to the "Online Catalog" area of the section for WorldCat Registry settings. You will see the option to "Suggest Links." This tool will help you confirm that the links you enter are in the appropriate format for the type of catalog at your library. Once you enter your updated link data, it will be active within 24 hours. FOR ADDITIONAL ASSISTANCE For additional information about setting up or updating links to your library's catalog: · Consult the "Online Catalog" area of the WorldCat Registry section of the OCLC Service Configuration Guide<http://www.oclc.org/content/dam/support/worldcat-local/documentation/Servic…> documentation · Contact OCLC Customer Support at support(a)oclc.org<mailto:support@oclc.org> or OCLC Support in your region<http://www.oclc.org/support/contact-support.en.html> for assistance with using Article Exchange for document delivery. P.S. Previous WorldShare ILL "Tip of the Week" messages are available for your review on the OCLC website.<http://www.oclc.org/support/training/portfolios/resource-sharing/worldshare…>

12 years, 1 month

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*Resolved* SWAN Reports Issue: Generating/Viewing Reports

by Steven Schlewitt

SWAN Member Libraries: Previously reported issues with our Report Server and viewing reports are now resolved. Should you continue to experience issues, please contact our help desk at 630.734.5153. We very much appreciate your patience as we investigated and resolved these issues. Thank you and have a great week. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, February 26, 2014 9:29 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Reports Issue: Generating/Viewing Reports SWAN Member Libraries: Following the completion of our SWAN Server FQDN Migration yesterday, we received several calls regarding report creation and viewing statistics. Please be aware that we're currently investigating these issues and we hope to have them resolved shortly. We'll send an update via SWANCom when more information is available. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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SWAN Reports Issue: Generating/Viewing Reports

by Steven Schlewitt

SWAN Member Libraries: Following the completion of our SWAN Server FQDN Migration yesterday, we received several calls regarding report creation and viewing statistics. Please be aware that we're currently investigating these issues and we hope to have them resolved shortly. We'll send an update via SWANCom when more information is available. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140225 83 print titles 18 audio titles 3 video titles 104 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20140225 37 print titles 7 audio titles 44 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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*In Progress* Network Changes Memo #8: SWAN Server FQDN Migration

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: This morning, SWAN and Innovative staff successfully completed the preliminary work for the SWAN Server FQDN Migration. While no further downtime is expected, please be aware that we are still in the process of working out some vendor issues to support the new FQDN configuration. We'll be posting updates and tracking issues throughout the day on our homepage at http://support.swanlibraries.net/. Should you encounter any issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 24, 2014 9:56 AM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: *Reminder* Network Changes Memo #8: SWAN Server FQDN Migration Importance: High SWAN Member Libraries & Information Technology Staff: Just a reminder, tomorrow morning (Tuesday between 12am-6am) is our Fully Qualified Domain Name migration for the SWAN Production and Report servers. For additional information regarding this change, please see Network Migration Memo #8 in the link below. While we do not anticipate that regular SWAN services will be impacted, please ensure your designated IT staff is aware of the change and available for support if required. Should you encounter any issues tomorrow morning believed to be related to the migration, please don't hesitate to contact us at the SWAN Help Desk, 630-734-5153. Thank you for your continued support throughout the Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 17, 2014 3:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #8: SWAN Server FQDN Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #8: SWAN Server FQDN Migration", and route to your appropriate library and IT staff. This memo reviews the details of our upcoming server FQDN migration on Tuesday, February 25th, and how we've prepared for this process. http://support.swanlibraries.net/news/2014-02-17/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on the 25th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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"Your Patrons' Circ Activity" January statistics report available

by Kate Boyle

Everyone - Good news, Innovative repaired our report problem over the weekend. The January report "Your Patrons' Circ Activity" is finally available on the SWAN website http://support.swanlibraries.net/statistics Thank you for your patience. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 1 month

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*Reminder* Network Changes Memo #8: SWAN Server FQDN Migration

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a reminder, tomorrow morning (Tuesday between 12am-6am) is our Fully Qualified Domain Name migration for the SWAN Production and Report servers. For additional information regarding this change, please see Network Migration Memo #8 in the link below. While we do not anticipate that regular SWAN services will be impacted, please ensure your designated IT staff is aware of the change and available for support if required. Should you encounter any issues tomorrow morning believed to be related to the migration, please don't hesitate to contact us at the SWAN Help Desk, 630-734-5153. Thank you for your continued support throughout the Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 17, 2014 3:33 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: Network Changes Memo #8: SWAN Server FQDN Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #8: SWAN Server FQDN Migration", and route to your appropriate library and IT staff. This memo reviews the details of our upcoming server FQDN migration on Tuesday, February 25th, and how we've prepared for this process. http://support.swanlibraries.net/news/2014-02-17/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on the 25th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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ANNOUNCEMENT: Chicago Tribune Group Purchase Renewal

by Brande Redfield

SENT ON BEHALF OF SUSAN WEINMANN-STANFA, RAILS RESOURCE SHARING SPECIALIST: Dear LLSAP Member Libraries, We would like to invite RAILS LLSAP members to participate in the Chicago Tribune (current file) & Historical Tribune database discount offer. Chicago Tribune allows users to search the full-text of all articles in all editions and sections (including the RedEye) of the Chicago Tribune. Coverage of the current file is 1985 to present. The Chicago Tribune Historical Archive allows users to search the complete text of the Chicago Tribune, including classified and display advertisements, from 1849 to 1988. All participating libraries will begin their subscriptions on April 1, 2014. For libraries that have had a May 1 subscription start date on either or both Chicago Tribune current file and historical file in the past, your subscription start date will be changed to April 1 with a pro-rated 11-month subscription period. This year's pricing is only a 2.75% increase from last year. Please contact ProQuest to make arrangements for a change in start date and for specific pricing for your library. In order to obtain accurate pricing, you must have your library's population-served figure available before you contact ProQuest. Commitments on your participation in this group purchase are due to ProQuest by the close of the business day on Monday, March 10. Thank you! Stay tuned for more information on group purchasing discounts available to RAILS LLSAP members in the coming months. If you have any questions or need more information please contact: Bill Brauer, Account Manager at ProQuest at: Bill.Brauer(a)proquest.com<mailto:Bill.Brauer@proquest.com> and: 800.521.0600 X74091. Regards, Susan Weinmann-Stanfa, MLIS RAILS Resource Sharing Specialist susan.weinmann(a)railslibraries.info<mailto:susan.weinmann@railslibraries.info>

12 years, 1 month

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SWAN ILS Committee Final Report & Recommendation

by Aaron Skog

SWAN Member Libraries: The SWAN ILS Committee is pleased to present the final written report and recommendation from the SWAN ILS Committee. This report summarizes the 15 months of research and selection process, including the scoring, cost analysis, and a recommendation on the future ILS for SWAN. >From the ILS Committee webpage: under the "Final Recommendation" section you will see a link to the report. The report itself is is in the Member's Only area of our SWAN website, so please use your L2 login and password when prompted. http://support.swanlibraries.net/content/swan-ils-committee A direct link to the 70 page report in PDF format (login and password required) is below. http://support.swanlibraries.net/system/files/Members%20Only/SWAN_ILS_Commi… On March 6th the SWAN Board invites all library directors in SWAN to our March Quarterly meeting. We will review the final recommendation from the committee and the proposal from SirisDynix. SWAN will seek approval of reserve funds to pay for the proposed solutions for the SWAN consortia. SWAN will send out an agenda and meeting packet for that meeting separately. As an update, the SWAN Board approved moving forward with negotiations with SirsiDynix. These negotiations are presently underway with Melissa Gardner, SWAN Board President, Rob McGee, RMG Consulting, and Aaron Skog, SWAN Executive Director. The SWAN ILS Committee would like to thank everyone in our libraries who were participated in our selection process, all those who attended our six days of software demonstrations, and our ILS Task Force groups that were instrumental to our work. If you have any specific questions about the report, please contact Aaron Skog. Sincerely, The SWAN ILS Committee Aaron Skog, SWAN, Co-Chair, aaron.skog(a)railslibraries.info Jeannie Dilger, La Grange, Co-Chair, dilgerj(a)lagrangelibrary.org Kate Boyle, SWAN, kate.boyle(a)railslibraries.info Mary Lou Coffman, SWAN, marylou.coffman(a)railslibraries.info Pilar Shaker, Hinsdale, pshaker(a)hinsdalelibrary.info Tony Siciliano, SWAN, tony.siciliano(a)railslibraries.info Ahren Sievers, Elmwood Park, asievers(a)elmwoodparklibrary.org Vickie Totton, Cicero, vtotton(a)cicerolibrary.org Stacy Wittmann, Eisenhower, wittmannS(a)eisenhowerpld.org

12 years, 1 month

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forwarding a recent ISL E-news announcement regarding grant opportunity

by Kate Boyle

Everyone - In case you might have missed the announcement, I thought I would forward this information from the ISL E-news regarding an IL Dept. of Commerce and Economic Opportunity grant for public libraries. A number of SWAN libraries qualify for this grant. "The Illinois State Library (ISL) was recently informed about a grant opportunity from the Illinois Department of Commerce and Economic Opportunity (DCEO) for public libraries to receive up to $75,000 in funding to establish a Community Technology Center. To be eligible for funding, a public library must be located in a community where not less than 40 percent of students are eligible for a free or reduced price lunch under the National School Lunch Statistics; or where not less than 30 percent of students are eligible for a free lunch under the National School Lunch Statistics. ISL has already analyzed the National School Lunch Statistics data provided by DCEO and created a PDF of eligible public libraries<http://www.cyberdriveillinois.com/departments/library/grants/pdfs/lib_dceo_…> that may be found with other information about the grant offering at http://www.cyberdriveillinois.com/departments/library/grants/eliminatedigit…. Please review the PDF to determine your public library's eligibility status. There is a very quick turnaround time for applications as the deadline for submission to DCEO is March 14, 2014, at 5 p.m. The Illinois State Library will not be applying directly on behalf of a group of public libraries; however, the State Library will assist public libraries with any questions regarding the application and grant administration procedures. The State Library has scheduled a conference call for eligible public libraries on February 25, 2014, at 9 a.m. Please call 888-494-4032 to participate in the conference call. The access code is 3886075450. For further information, please contact ISL at 217-558-3752." Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 1 month

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*Important*: SWAN Library Thin Client Technology Survey

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Is your library using Thin Client Terminals for your staff workstations? If so, we want your feedback! With the possibility of a new ILS approaching, we'd like to know how you might be using Thin Client Terminals at your libraries so that we can better prepare our potential ILS vendors for support of these devices. More specifically, we'd like to know what sort of Thin Clients you're currently using and how they're configured to support the Millennium staff client installations. Depending on the results of the survey, we may also need to follow-up with your library's IT staff, so please ensure accurate contact information for this purpose. If your library does support Thin Client technologies for staff use in some capacity, please submit a survey below. https://www.surveymonkey.com/s/LWVS6KT We greatly appreciate your feedback! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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Fancy Nancy I can Read series

by Kate Boyle

Everyone - Today in delivery RAILS received a 6 book set of the Fancy Nancy I Can Read series. There were no routing labels on the books, no barcodes, or ownership stamps. Appears to be a new acquisition that somehow ended up in a delivery bin. This is the Fancy Nancy series by Jane O'Connor and includes My Family History, Spectacular Spectacles, The 100th Day of School, Every Day is Earth Day, Fancy Nancy and the Mean Girl, and Fancy Nancy and the Delectable Cupcakes. If these belong to your library please contact Edlyn at 630-734-5161. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 1 month

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Network Changes Memo #8: SWAN Server FQDN Migration

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #8: SWAN Server FQDN Migration", and route to your appropriate library and IT staff. This memo reviews the details of our upcoming server FQDN migration on Tuesday, February 25th, and how we've prepared for this process. http://support.swanlibraries.net/news/2014-02-17/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on the 25th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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Early closing of RAILS building

by Kate Boyle

+++ Please route to appropriate staff +++ Everyone- RAILS announced that they were closing the office at 3:00 PM today due to the weather. Rest assured that assistance is available if you should have any questions or concerns. For immediate assistance, you can call SWAN Member Services at 630-734-5153. This call is forwarded to our answering service that can contact Versatile and the SWAN staff to address your concerns. Safe home everyone. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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Announcement: SWAN Bibliographic Services Manager

by Aaron Skog

SWAN Member Libraries: We are pleased to announce an addition to the SWAN team. Karen Bar will be starting with us on Monday, March 3rd as the new Bibliographic Services Manager. Karen brings a wealth of experience to SWAN in this role with 15 years as a librarian, three of them as a SWAN member at Oak Park Public Library. Tony Siciliano has graciously offered to stay on for a few weeks to help train Karen and show her the ropes, before he officially leaves SWAN at the end of March. We hope that you will join us in welcoming Karen to the SWAN staff! We are confident that she will prove a valuable addition to SWAN and our members. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 1 month

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*Recording Posted* Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & IT Staff: For anyone that was unable to attend yesterday's online Network Migration Open Forum event, the link has been posted online in the SWANTech section of the SWAN Homepage (http://support.swanlibraries.net/content/swan-tech). Alternatively, you can jump straight to the video here - https://www.fuzemeeting.com/replay_meeting/86f920c1/5920455 (meeting begins at 11-minute mark) I'd also like to thank everyone that was able to join in on our discussion yesterday. It seemed like attendance was fairly strong, so I think we'll aim to host more online conferences like this in the future. Thanks again! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, February 11, 2014 4:30 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: *Reminder* Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & IT Staff: Just a quick reminder - tomorrow at 10am, SWAN IT Staff will be hosting the Network Migration Open Forum Event online via Fuze Meeting. We'll be using this forum as an opportunity to establish key dates, communicate our new IP addresses, and answer any outstanding questions you might have regarding the migration. For more information, please see the link to the Network Migration Memo #7 below. We hope you'll join us in the online discussion! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Wednesday, February 5, 2014 4:13 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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Holds management---- new quirks

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN Member Services has discovered that Release 2011 triggered some new behavior with respect to holds. These changes were not mentioned by Innovative in the Release Notes, but have now been confirmed by Innovative. Please take note of the following changes that affect holds management: * Staff will now need to override the hold block when attempting to place a title level hold for a patron who currently has an item checked out on this same bib record. Staff will see an "Authorization Required" dialog box. Please click "OVERRIDE" to supersede this hold block and successfully place the hold. Initials "super", "circsr" and "circjr" are authorized to override this block. [cid:image003.jpg@01CF2896.A75FC2B0] * A selection of holds can no longer be modified as a group from Search/Holds mode after a user has sorted the hold queue by pickup point. Previously, users were able to sort by pickup point, select all holds with that same pickup point, and modify all holds by filling out one dialog box. With the newest release, this is no longer possible. From now on, please modify holds one at a time from the hold queue in Search/Holds mode. We apologize for any inconvenience. If you should have any questions please contact either Renee Clanton (630-734-5169) or Samantha Dietel (630-734-5163). Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140212 198 print titles 88 audio titles 286 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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*Reminder* Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & IT Staff: Just a quick reminder - tomorrow at 10am, SWAN IT Staff will be hosting the Network Migration Open Forum Event online via Fuze Meeting. We'll be using this forum as an opportunity to establish key dates, communicate our new IP addresses, and answer any outstanding questions you might have regarding the migration. For more information, please see the link to the Network Migration Memo #7 below. We hope you'll join us in the online discussion! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Wednesday, February 5, 2014 4:13 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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Non SWAN RB stats--January 2014

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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survey to identify training needs for the new ILS at your library

by Kate Boyle

Everyone - SWAN is performing a short survey to determine approximate training needs for our new ILS. Basically we are looking for the number of staff in your various departments or services. If you could designate one staff member in your library to respond to this survey that would be perfect. We would appreciate a quick turnaround of this survey. Please try to complete this by tomorrow noon, if at all possible. If tomorrow is not possible, please submit your answers whenever you have completed them. Your response doesn't have to be exact. As always I appreciate the wonderful cooperation of the SWAN members, in this instance with the short turnaround even more so. The survey https://www.surveymonkey.com/s/9NTFSRW Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 help(a)swanlibraries.net<mailto:help@swanlibraries.net> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 2 months

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eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20140210 28 print titles 6 audio titles 34 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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Monthly statistical reports by Stat Group are now available on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - The monthly statistics that you usually view and download from the Report Server are now available. We actually started to manually email these reports out last week when the process of moving the statistics from the Production machine to the Report server was not working. Some of you received these reports by email Thursday or Friday. For the remainder of you, the reports are now available. Update - We are still waiting for Innovative to fix the "Your patrons' circ activity" report that is usually available on the SWAN website. We will let you know as soon as this report is available. Thank you for your patience and have a good week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 2 months

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My Media Mall: New records added

by Tony Siciliano

Search subject: My Media Mall 20140210 169 print 16 audio 185 total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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