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Web Management Statistics on Report server update

by Kate Boyle

Everyone - As of today, Innovative has not been able to move the monthly statistical reports from the Production server to the Report server. Knowing that this is a usually data included in your Board reports, we started last night emailing the reports to your generic library email. We are attempting to send these out to libraries based upon the scheduling of your Board meetings. A number of you should have received your reports last night. Hopefully, we will be able to get them all done by Monday evening, Tuesday at the latest. And there is always the possibility that Innovative will fix this problem over the weekend. As always, thank you for your patience and understanding. Have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

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SWAN Board Action on ILS Vendor Negotiations

by Aaron Skog

SWAN Member Libraries: The SWAN Board has voted today for SWAN to enter negotiations with SirsiDynix. Negotiations will begin on Monday, February 10th; the SWAN negotiation team is comprised of myself, Melissa Gardner, SWAN Board President, and Rob McGee of RMG Consultants. A formal report on the ILS decision-making process will be sent out to all member libraries after initial negotiations, hopefully the middle of next week. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SAM Users Group Cancelled

by Aaron Skog

The SAM Users Group meeting being held in Burr Ridge today at 9:30am has been cancelled. http://www.librarylearning.info/events/?eventID=16992

11 years, 10 months

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Days closed table being updated

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - If the decision has been made to close your library due to the extreme weather or any other reason, please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info<http://www.librarylearning.info>) username and password. SWAN staff will be updating the "Days Closed" table in SWAN based upon the closings that are reported. We have added this task into our daily list of tasks in order to allow you to only report your emergency closing once. By updating the "Days Closed" table your patrons will not be assessed overdue fines for the day. If you are planning an extended closing, please report that to our offices by phone 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> in order for us to consult with you regarding the finer details. Hang in there, Winter does eventually turn into Spring. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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[Ticket #14] Instructions for SWAN Libraries to Review before Going Back Online at 1...

by Versatile Helpdesk

This is a notification from the Help Desk. Ticket was assigned to Dan Graham. On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ==Ticket History== On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Ticket closed. ------ On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: Attachment: ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://spice-PC/portal/view-help-request/14

11 years, 10 months

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[Ticket #14] Instructions for SWAN Libraries to Review before Going Back Online at 1...

by Versatile Helpdesk

This is a notification from the Help Desk. Ticket closed by Dan Graham. On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Ticket closed. ==Ticket History== On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: Attachment: ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://spice-PC/portal/view-help-request/14

11 years, 10 months

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Monthly Web statistics reports on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ I am sorry to report that all the monthly statistical reports we ran yesterday for the libraries have not as of yet transferred over to the Report Server. We are working with Innovative to rectify the problem. As soon as they become available we will send out another swancom. Have a good day. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Completed: SWAN Production Server Scheduled Maintenance

by Steven Schlewitt

SWAN Member Libraries: The scheduled system maintenance has completed successfully. We do not anticipate any extended downtime today or for the remainder of the weekend. Thank you for your patience, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, January 31, 2014 9:36 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Production Server Scheduled Maintenance SWAN Member Libraries: This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time. We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SWAN Production Server Scheduled Maintenance

by Steven Schlewitt

SWAN Member Libraries: This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time. We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SWAN Up

by Aaron Skog

SWAN Libraries: The outage was brief, but Millennium Production was unavailable for a period. We have identified that this is related to our backup method. The solution will require some brief downtime this evening, after 9pm. We will notify you via SWANcom when this occurs. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SWAN Down, Offline Circulation Recommended

by Aaron Skog

SWAN Libraries: The SWAN Production server began having problems around 2:55pm. Please go on Offline Circulation. We will update you via SWANcom and the SWAN website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Cicero PL is open

by Kate Boyle

Everyone Sorry not to have notified everyone yesterday that Cicero PL has reopened. Kate boyle SWAN Member Services 630-734-5162

11 years, 10 months

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Questions Pertaining to Millennium Create Lists, Report Server

by Aaron Skog

SWAN Member Libraries: As I shared with you all on in an announcement Friday January 17th, SWAN Special Project Coordinator Mary Lou Coffman would be retiring and will no longer be available to assist you directly with requests. However, I want to outline support options for you that should be followed as of today's date. Please review the attached memo for clarification of how SWAN will provide consultant and manage requests in the area of Millennium Create Lists and the SWAN Report Server going forward. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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For libraries using ExpressLane -- status

by Kate Boyle

+++This message is for libraries using ExpressLane for their self-check workstation+++ +++ Please route to appropriate personnel +++ Everyone - Thank you for your patience and cooperation during our upgrade. If you are a library that uses the III ExpressLane product as your self-check and don't allow patrons to pay fines at the workstation, you can start using your self-checks now. If you have a credit card scanner and have implemented Ecommerce at your ExpressLane workstations -- your Circulation Department has been contacted by SWAN Member Services to conduct a test of Ecommerce at your ExpressLane workstation. If your Ecommerce test was successful, you can begin using your self-check workstation and allow patrons to pay fines at the self-check. If your Ecommerce test failed, you have the option to still use the workstation as a self-check and remove the credit card scanner from the workstation until the Ecommerce problem is resolved. Or you may wish to leave the self-check workstation disabled until the Ecommerce problem is resolved. Either way SWAN Member Services will be working on resolving your issues with Ecommerce and will get back to you as soon as the problem is corrected by Innovative. Thank you for your patience, please let us know if you should have any further issues at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Upgrade yesterday

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - First and foremost we would like to thank all of our SWAN libraries for their cooperation and patience yesterday during our upgrade. We did have a number of issues that delayed us in re-establishing your access to SWAN. Those issues have now been resolved with your assistance. Unfortunately, we were unable to get all of the offline files run last night due to high processing levels on SWAN. SWAN computer room staff are still working through the files and updating them one at a time. We should have them all processed this evening. Once again, SWAN staff would like to thank all of you for your cooperation. In addition, we would be remiss if we didn't thank those libraries and staff members that went the extra mile to come into work early and start testing with us at 7 AM yesterday: * Cicero PL - Vickie Totton * Eisenhower PLD - Peggy Tomzik * Elmwood Park PL -Ahren Sievers * Melrose Park PL -Cindy Maiello-Gluecklich * Oak Lawn PL -Marcin Truty * Oak Park PL - Ian Nosek and the Material Services Dept. * Prairie Trails PLD - Sheri Starr Thank you all. And as a reminder : If you should experience any problems or have any questions, don't hesitate to contact us at 630-734-5153 or help(a)swanlibraries.net<mailto:help@swanlibraries.net> Please do not assume that someone else has reported a problem you may have encountered, SWAN staff would rather receive duplicate reports of a software problem then not be notified. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Cicero PL is closed - broken water main on Cermak Rd

by Kate Boyle

Everyone - Cicero PL is closed until at least 4 PM. There has been a water main break in the village. Assume they are closed until you are notified of their opening. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Instructions for SWAN Libraries to Review before Going Back Online at 1:30pm

by Aaron Skog

SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Continue on Offline Circ: 11:10am

by Aaron Skog

SWAN Libraries: Continue to use Offline Circulation. We are preparing instructions for libraries for circulation managers and IT staff that will instruct how to deal with printer issues. As a reminder: Express Lane self-check stations should be put out of service, as we have a number of issues that will be need to resolved. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Continue on Offline Circulation

by Aaron Skog

SWAN Libraries: Continue to use Offline Circulation. The problem we are diagnosing are related to Millennium Circulation printing. These problems are significant enough that we are working with Innovative support to resolve them. Once we have a fix in place we will notify you via SWANcom. We have no estimated time for you yet. We have also encountered Millennium Express Lane problems. Libraries using Express Lane should prepare to leave these out of service once SWAN comes back online. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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IMPORTANT: Prepare for Offline Circulation

by Aaron Skog

SWAN Libraries: We are not certain things will be ready for Millennium by 9am. ***Circulation staff, please prepare to use Offline Circulation.*** For reference, Offline Circulation documentation is here: http://support.swanlibraries.net/documentation/offline-circulation You will need a Member's Only login and password to access this documentation. WebPAC and Encore systems are searching and fully functional. Millennium will remain down until we notify everyone via SWANcom or the SWAN support website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SWAN Update: Still Testing

by Aaron Skog

SWAN Libraries: We are still checking into things. We have noticed a few issues with Express Lane and Report Server. More importantly, we are investigating some Millennium login settings on the Production server. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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SWAN Testing Underway

by Aaron Skog

SWAN Libraries: We are still testing some Millennium functions. All libraries are still disconnected, with the exception of six testing libraries working with SWAN staff. We will email you an update in 10 minutes or so. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140128 327 print titles 101 audio titles 428 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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Elmwood Park phone lines down

by Kate Boyle

The telephone lines at Elmwood Park Public Library are currently down. They hope to be back up and running by this evening. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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