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January, 2023 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-01/94052> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Aspen 23.01 release is live

by SWAN Communications

Good morning member libraries, The Aspen 23.01 release is live. This release includes improvements for Aspen administration and an enhancement to update the charge history rule settings in Symphony based on a patron's settings in Aspen. Read more about the release: https://support.swanlibraries.net/news/2023-01/94036 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Resolved: Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, The delta extracts from Symphony are now importing properly into Aspen, and the item statuses should be up to date. It is possible that some status updates were missed, and those will be updated in the full nightly processing. If you notice status discrepancies tomorrow, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, There is an issue with our Symphony delta extracts updating in Aspen, which affects item availability statuses in Aspen. We are tracking this issue on the support site and expect to resolve it soon: https://support.swanlibraries.net/issue/94049 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Aspen server migration complete

by SWAN Communications

Good morning member libraries, The Aspen server migration is now complete. You can now log into the catalog and perform account functions as usual. We are aware of an issue migrating over uploaded cover images. These will be restored by this afternoon, so there is no need for any action on your part. If you are not seeing the option to log in, you are still viewing the catalog on the old server. Try restarting your computer, and if you still cannot log in, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience during the migration! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Reminder: Aspen Server Migration 1/15-1/16

by SWAN Communications

Happy Friday! As a reminder, our Aspen catalog is migrating to a new server on Sunday evening. Some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday 1/16. Patrons will see a catalog alert starting Sunday morning. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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EBSCO 2022 Statistics

by SWAN Communications

Good afternoon, EBSCO has identified and fixed a series of defects that caused an issue with database usage counts. Please see the news post, EBSCO 2022 Statistics<https://support.swanlibraries.net/news/2023-01/94040>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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BLUEcloud Commerce Is Not Available

by SWAN Communications

SWAN Member Libraries, Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available<https://support.swanlibraries.net/issue/94039> known issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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Aspen Server Migration 1/15-1/16

by SWAN Communications

Good afternoon member libraries, Our Aspen catalog is migrating to a new server, and some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday, 1/15. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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National Change of Address Update Complete

by SWAN Communications

National Change of Address (NCOA) processing for 2022 is complete. All user profiles are updated, and regular Last Activity Date functionality will resume tomorrow. Please see this news post for more information, including documentation and reports to assist with our recommended follow-up tasks: National Change of Address (NCOA) 2022 Update Complete<https://support.swanlibraries.net/news/2023-01/94034>. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

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Sue Stupar - sad news from SWAN

by SWAN Communications

Hello SWAN library colleagues- I am saddened to share this news with you. Our colleague Sue Stupar passed away today. Sue has worked at SWAN for 28 years working diligently to improve and enhance our shared bibliographic data. I know many of you know Sue and share our grief. She was dedicated to our libraries, her colleagues, and all of you. I will share details on a memorial service as soon as they are provided to me by Sue's family. Sadly, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

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Resolved: BLUEcloud Mobile app is up

by SWAN Communications

Good morning member libraries, SirsiDynix has reported that the database issues they encountered yesterday are resolved, and the BLUEcloud Mobile app is working. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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BLUEcloud Mobile app is down

by SWAN Communications

Good afternoon member libraries, The BLUEcloud Mobile app is currently down. SirsiDynix is working on a resolution to this issue. We are tracking updates on the support site: https://support.swanlibraries.net/issue/94029 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

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National Change of Address (NCOA) processing to begin this week

by SWAN Communications

Preparations for National Change of Address processing will begin on Friday, December 30th and continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 38,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin on January 3, 2023. * Approximately 38,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2022" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2022 Update<https://support.swanlibraries.net/news/2022-12/93956> Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 4 months

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VPN Tunnel Issues Affecting WorkFlows and SIP2 Connectivity

by SWAN Communications

SWAN Member Libraries, We have been experiencing VPN tunnel issues today that are affecting WorkFlows and SIP2 connections. We will update the Known Issue<https://support.swanlibraries.net/issue/93414> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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Weather Closings

by SWAN Communications

See our news post on Inclement Weather Closures<https://support.swanlibraries.net/news/2022-12/93482> in preparation for possible closures. Libraries can update System Message page banners in the Aspen Catalog<https://support.swanlibraries.net/documentation/85273>. SWAN does not need to be notified of temporary weather closures. You can view and report library closings on the RAILS website<https://www.railslibraries.info/membership/library-closings?date%5Bvalue%5D…>. If you need any special assistance, please submit a help ticket. Happy holidays and shoveling! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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Announcing MessageBee for all SWAN libraries

by SWAN Communications

Hello SWAN Libraries- I wanted to let everyone know officially that the proposal to move forward with MessageBee was approved at the December Quarterly membership meeting. The announcement can be found on the news post below on the SWAN Support site. https://support.swanlibraries.net/news/2022-12/93329 We are excited to get started with the service. Look for your first update at the Fireside Chat on Tuesday, January 31st. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 4 months

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Aspen 22.12 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.12 release is live. This release includes new patron preferred name settings, updates to linked accounts, and changes to volume holds, OverDrive format labels, and facet counts. Read our news post<https://support.swanlibraries.net/news/2022-12/93211> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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Spotlight error in Aspen

by SWAN Communications

Good afternoon member libraries, We've received reports of issues with Spotlights, the carousels of book covers you can embed in your website from Aspen. We've reported this issue to Aspen developers and are tracking this in the known issue here: https://support.swanlibraries.net/issue/93346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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Sunsetting BLUEcloud Analytics Personal Accounts

by SWAN Communications

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 4 months

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Aspen Catalog Non-responsive

by SWAN Communications

SWAN Member Libraries, The Aspen Catalog is currently non-responsive, we are working with ByWater to resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/93233> on the SWAN support site as we have more information. https://support.swanlibraries.net/issue/93233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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BLUEcloud Analytics URL Change Complete

by SWAN Communications

SirsiDynix has completed the BLUEcloud Analytics URL changes for North American clusters (noam), which includes SWAN. The new URL to login to BLUEcloud Analytics is: https://noam-bca-2.bc.sirsidynix.net/bcanalytics/asp/Main.aspx If you are having any problems accessing BLUEcloud Analytics, please refer to the SWAN News Post<https://support.swanlibraries.net/news/2022-12/93224>. As always, submit a help ticket if you need assistance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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BLUEcloud Analytics Unavailable

by SWAN Communications

SWAN Member Libraries: SirsiDynix is currently investigating a BCA outage. Attempting to access the BCA home page will result in either a 503 or 504 error. A Known Issue<https://support.swanlibraries.net/issue/93133> has been posted to our support site. We will provide updates to the Known Issue as they become available. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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Axis360 restored in Aspen and BLUEcloud Mobile

by SWAN Communications

Access to Axis360 materials through the Aspen catalog and BLUEcloud Mobile are restored. We have closed the known issue for Baker & Taylor as all systems are operational at this time: https://support.swanlibraries.net/issue/92863 Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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SWAN Quarterly 12/1/22 meeting agenda & packet posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and packet for Thursday's SWAN Quarterly meeting is posted. This meeting will be held in person at Oak Brook Public Library at 10 a.m. https://support.swanlibraries.net/meeting/88737 The approval of the MessageBee service for all SWAN libraries will be completed through a vote to amend the SWAN budget. This vote will take place in person via roll call at the meeting, with 2/3 affirmative votes of those present at the meeting required for passage of the revised budget. The meeting will include a live streaming via Zoom, and access is provided on the meeting webpage above, as well as on the agenda. The Zoom will include chat for questions, but the meeting action items will be conducted by those in person. If you have any questions, please feel free to contact me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

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