- SWANcom - swanlibraries.net

Scheduled Database Maintenance Over Christmas Holiday

by SWAN Communications

SWAN Member Library Staff: We will be performing scheduled database maintenance over the Christmas holiday. This maintenance window is scheduled to begin after libraries have closed on Tuesday, December 23rd. and is expected to extend through Christmas Eve and Christmas Day, as the indexing reports take several hours to run. There may be a delay in the start of the standard reports on Friday, December 26th, but we do not anticipate downtime for library staff. WorkFlows will not be available during the scheduled maintenance window. Our Aspen catalog will be available for patrons; however, My Account features may be briefly unavailable during maintenance. If you have any questions, please open a ticket and we'll be in touch. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

3 days, 20 hours

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OCLC Maintenance Downtime 12/20-12/21

by SWAN Communications

OCLC is planning an infrastructure upgrade from Saturday, December 20th to Sunday, December 21st. All OCLC services will be unavailable during the upgrade. Please see this news post for more information: Planned OCLC Maintenance 12/20-12/21<https://swanlibraries.net/news/2025-12/95027> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 days, 20 hours

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Single Sign-On live on the SWAN website

by SWAN Communications

Good morning member libraries, Single sign-on is now enabled on the SWAN website. * You can log on using your L2 credentials, which will also sign you on to our ticketing portal. * If you are already logged in to the ticketing portal, you will be automatically logged in to the SWAN website. * Logging on will also return you to the page you logged in from, instead of redirecting you to the home page. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 days, 22 hours

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SWAN Quarterly 12/4/25 meeting agenda & packet

by SWAN Communications

Hello Library Directors & Administrators- The meeting agenda and packet for Thursday, December 4th at 10 a.m. is available from the link below. The meeting will take place at Oak Brook Public Library which opens at 9:30 a.m. Meeting agenda & packet https://swanlibraries.net/meeting/94714 Topics include: * Online patron registration update * eRead Illinois migration to The Palace Project * SWAN year in review * Next year's SWAN budget * Updates on Illinois State Advisory Committee, RAILS, and ILA Public Policy Committee I hope to see you there in person! If you are unable to attend at Oak Brook, make sure to register in advance so you can attend the live stream of the event via Zoom. Registration to attend remotely via Zoom https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 6 days

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Upcoming Symphony Database Maintenance - Thursday, November 27

by SWAN Communications

SWAN Member Library Staff: Please be aware that routine database re-indexing will take place over the Thanksgiving holiday this week. To ensure the reliability and integrity of our Symphony database, the Headings index needs to be rewritten. Our maintenance window will begin after libraries close Wednesday evening and we expect this window to conclude Thursday evening. This process takes upwards of 24 hours, but due to the holiday, we don't anticipate this process to cause downtime for library staff. Throughout the duration of maintenance, WorkFlows will be inaccessible. Our Aspen catalog will remain online, but My Account features will be briefly unavailable at the start of the maintenance window. Once maintenance has concluded, we will notify the membership via SWANcom and an update on our support site<https://swanlibraries.net/news/2025-11/95023>. If there are any questions regarding the upcoming maintenance, please submit a ticket<mailto:help@swanlibraries.net>. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

2 weeks, 3 days

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11/25/2005 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available https://swanlibraries.net/issue/95022. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 4 days

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Brief Email Disruption Sunday 11/23

by SWAN Communications

SWAN Member Library Staff: On Sunday, 11/23, SWAN experienced a brief period of time where SendGrid, our mass email provider, stopped processing emails for our account. This outage has been resolved and email from Sunday evening and on are being processed and delivered as expected. A couple of emailed reports, List Users Created Last Week and MessageBee Report Digest were among the email that was not processed. We have already re-sent the List Users report, which should have already arrived at your inbox. We're also checking with MessageBee to see if they're able to re-send the digest email as well. In the meantime, this information is available on your MessageBee portal. Information on how to check your stats are available on our support site<https://swanlibraries.net/documentation/94304>. This outage also impacted patron check out receipts as well as Aspen PIN reset requests. If you receive any questions from patrons regarding these, we apologize for the inconvenience, but these cannot be easily re-processed. If you have any further questions, please open a ticket and we'd be happy to take a look. Thanks, and apologies for any inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 6 days

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SWAN membership fees - submit your bond or debt schedule

by SWAN Communications

To Library directors & business managers- The annual budget process for SWAN has begun. Libraries that have negotiated a new (or revised) bond payment or debt service schedule can upload that schedule to SWAN Support to update the SWAN membership fee bond schedule. https://swanlibraries.net/form/94546 Public libraries that have a non-operating debt service should submit the payment schedule to SWAN, such as a bond payment used for library facility renovation or construction. SWAN membership fees incorporate the bond/debt service amount, so it is important that your library provide this information, otherwise it is possible your membership fees will increase substantially in the upcoming year. The deadline to complete the submission is Friday, February 6, 2026. If you have any questions about the SWAN budget and your library membership fees, refer to the page below for details on how the membership fees are calculated, and see your current membership fees listed. https://swanlibraries.net/about/budget Please contact me directly if you have any questions or require clarification. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 4 days

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Aspen release 25.11 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.11 release is live. This release includes new features to help library staff organize lists and more easily group records. In addition, this release includes optional configuration to apply filters from a keyword search. SWAN will explore this feature in a special meeting of Cataloging Working Group and the Discovery and User Experience Working Group in early December. You can learn more in our news post: https://swanlibraries.net/news/2025-11/95014 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 4 days

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SWAN Circulation Working Group Election Closes TODAY

by SWAN Communications

As a reminder the SWAN Circulation Working Group Election will be closing today, November 5th, 2025. If you are a Circulation manager at your library, please be sure to vote for 5 candidates. Votes are limited to one vote per library, and you must be logged in to vote. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote today SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

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Overnight Processing Errors

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our known issue post for more information and updates. https://swanlibraries.net/issue/95010 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

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eRead Illinois Transition from Boundless to Palace Project

by SWAN Communications

To member libraries, SWAN has begun the process of removing Boundless records from the library catalog and the SWAN Libraries+ app. As of November 2, patrons are no longer able to checkout new material from Boundless. This is to ensure that patrons do not have titles checked out when the Boundless app is retired for the eRead Illinois collection. Important Dates * November 17: The Boundless app will be retired for eRead Illinois * November 17-December 1: Migration of content to Palace Project * December 2: The Palace Project app will go live with the eRead Illinois collection. Patrons may begin downloading the app and signing in. Support SWAN has additional information that you may refer to here: eRead Illinois Transition from Boundless to Palace Project<https://swanlibraries.net/news/2025-10/95011>. The eRead Illinois website also has a page regarding the transition: 2025 Boundless Transition FAQ<https://ereadillinois.com/transition>. There are two upcoming webinars that will be hosted by Lyrasis regarding the move to Palace Project for library staff: * Monday, November 10, at 11 a.m.<https://lyrasis.zoom.us/meeting/register/W90o7ldxSUO42vjbQbmfbQ> * Thursday, November 13, at 2 p.m.<https://lyrasis.zoom.us/meeting/register/gwU2hnpgRQiyWyZae4UmPw> Any additional questions or concerns? Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 1 week

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Circulation Working Group Election

by SWAN Communications

As a reminder the SWAN Circulation Working Group Election will be closing on November 5th,2025. If you are a Circulation manager at your library, please be sure to vote for 5 candidates. Votes are limited to one vote per library, and you must be logged in to vote. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote today SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 2 weeks

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RESOLVED: Overnight Processing Issues

by SWAN Communications

Our ADUText report ran successfully last night, and all reports are running as expected. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 2 weeks

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Overnight Processing Issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our known issue post for more information and updates. https://swanlibraries.net/issue/95010 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 3 weeks

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SWAN staff out for in-service day retreat on Friday 10/24/25

by SWAN Communications

Hello SWAN member libraries- The SWAN staff will be attending an in-service day retreat tomorrow, October 24th. We will monitor systems throughout the day, but any requests will be responded to next week Monday. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 3 weeks

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Circulation Working Group Election

by SWAN Communications

The Circulation Working Group Election is now open. Votes are limited to one vote per library, and you must be logged in to vote. Circulation managers please select 5 candidates. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote. Voting ends on November 5th, 2025. SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 3 weeks

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New Report Subscription to List New User Records

by SWAN Communications

SWAN Member Library Circulation Staff, We have created a new report subscription that will take the place of the List all Users Created with Patron Point Yesterday currently being delivered daily. The new report is called List All Users Created Last Week and will be delivered Monday mornings on a weekly basis beginning Monday, October 27. The new report will list all user records created for your library, not just those created by Patron Point. The results include the User Category 6 field to identify which records were created with Patron Point. You can find more information about this in the New Subscription to List New User Records<https://swanlibraries.net/news/2025-10/95007> news article on the SWAN site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 3 weeks

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Aspen release 25.10 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.10 release is live. This release includes improvements to the display of periodicals and series, additional filter options for lists, and a change to the display of barcodes in the app for linked cards. You can read more here: https://swanlibraries.net/news/2025-10/95003 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 3 weeks

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RESOLVED: Hoopla Intermittent Outages

by SWAN Communications

To member libraries, The Hoopla outage is now resolved. Patrons should now have access to Hoopla and the platform is functioning normally. If any issues are reported, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you again. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 3 weeks

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Hoopla Intermittent Outages

by SWAN Communications

To member libraries, SWAN is monitoring the issues reported by Midwest Tape and Hoopla Digital due to the AWS outage earlier today. We have a news post and will be updating it as we receive more information: https://swanlibraries.net/news/2025-10/95006. Below is a message sent by Midwest Tape and Hoopla Digital: Due to the ongoing Amazon Web Services issue that is currently affecting internet access across the globe, Hoopla Digital is experiencing technical issues. The team is monitoring the situation and working to get the platform fully functional as soon as possible. Thank you for your patience! Thank you for your patience, Midwest Tape and Hoopla Digital Patrons may be unable to login or access content during the outage. Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 3 weeks

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October RB/ILL Quarterly Billing Available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2025-10/95005> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 4 weeks

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L2 is down, issues logging in to SWAN website and help desk

by SWAN Communications

Good afternoon member libraries, We are experiencing issues logging in to the SWAN website and our SWAN help desk ticketing portal. We are working to resolve this issue as quickly as possible. It appears that the L2 Library Learning site may be down. In the interim, you can email our help email, help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and access most documentation on the website without a login. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months

1
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Open Call for Self Nominations: Join the SWAN Circulation Working Group

by SWAN Communications

Calling Circulation Managers! We are pleased to announce that the Self-Nomination period of the SWAN Circulation Working Group is now open. The Circulation Working Group is a vital nine-member group whose members are elected by their peers annually on a rotating basis. This year, there are five open seats available. Elected members serve a two-year term and are responsible for: * Collaborating with SWAN staff to develop and implement best practices for circulation. * Serve as mentors for new Circulation Managers. For more information and to submit your self-nomination please visit the Circulation Working Group page<https://swanlibraries.net/user-group/67408>. The deadline for submitting self-nominations is October 21st . Crystal Vela Consultant, Training & Development crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

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Now Live: Library of Things Visibility Filter in Aspen

by SWAN Communications

Good afternoon, The new Library of Things visibility filter in Aspen is now live. Please see our updated news post<https://swanlibraries.net/news/2025-09/94989> for more details and a video demonstration of the impact of the filter. If you have any questions, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 months, 2 weeks

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