To all member libraries:
SirsiDynix and Solus, the vendor that provided support and development for BLUEcloud Mobile, have been unable to come to an agreement that would continue functionality of the current BLUEcloud Mobile app. The current BLUEcloud Mobile app is *not expected to be restored.*
SWAN has been in the process of researching and preparing for a pilot of a new app. Unfortunately, this development with BLUEcloud Mobile means we need to move to a new app much sooner, and the transition will not be as smooth as we would have liked.
We're in discussions with SirsiDynix and other vendors to find the best path forward for our patron-facing mobile app. That said, we anticipate an app will not be available for several weeks and the new app may require patrons to download a new app.
SWAN template for member library messaging to patrons
The vendors that work with SWAN to develop and support the SWAN Libraries App have unexpectedly disabled the app. We're working to get a new app up and running in the new year, but in the meantime, you can use the library catalog on your phone and still access your account and library card for self-checks.
We have outlined some tips for using the catalog on your phone or tablet here, which you can feel free to adapt for your library communications:
https://swanlibraries.net/blog/2023/11/28/using-the-catalog-on-your-phone-o…
We have updated the Known Issues on the SWAN Support site and have news post as well. The Aspen Discovery catalog has been updated with a banner to help library patrons adjust to using Aspen.
The situation is evolving, and we will continue to provide updates.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good afternoon member libraries,
SirsiDynix continues to work to resolve the BLUEcloud Mobile outage. In the meantime, we encourage you and your patrons to use the mobile web version of the Aspen catalog where patrons can access their account, place holds, and access their library card to use at self checks.
We will continue to update this known issue on our support site as we have more information:
https://support.swanlibraries.net/issue/94507
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
SWAN Member Library Staff:
Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result.
While the system catches up, please refrain from scheduling any non-critical reports.
Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94503> for updates.
Thanks!
Michael Szarmach
Systems Administrator, Information Technology & Systems Support
michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi everyone,
The Addison Public Library is now live on SWAN! The data migration was completed over the weekend, with the library having its first full day circulating on SWAN yesterday.
We have updated the membership map and delivery code "cheat-sheets" for you. Details on how to obtain those and what to expect for the first few weeks of Addison in the SWAN consortium are on the news post below.
https://support.swanlibraries.net/news/2023-11/94500
Congratulations to the Addison and SWAN migration teams!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
