SWANcom July 2021

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*Concluded Successfully* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2021-06/86416> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Wednesday, July 28, 2021 5:53 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 3 months

*Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 3 months

*Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 3 months

by SWAN Communications

The Aspen rollout begins August 30th - please sign up by Monday, August 23rd for your preferred training cohort and go-live dates. Sign up form and training schedule are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830

3 years, 3 months

Kanopy Discount Offer

by SWAN Communications

SWAN Member Libraries, Please see the News Post<https://support.swanlibraries.net/news/2021-07/87199> on the SWAN Support Site about the discount offer from Kanopy. Please send your questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

SWAN Quarterly Billing Available

by SWAN Communications

3 years, 3 months

Available Now: BLUEcloud Mobile Checkout

by SWAN Communications

SWAN Member Libraries: As announced in the June Fireside Chat, BLUEcloud Mobile Checkout is now available by request. Mobile Checkout is an add-on to the SWAN Mobile App, which allows patrons to check material out by scanning item barcodes with the camera on their personal mobile devices. This add-on offers self-check functionality to libraries without dedicated self-check systems, or it can serve to compliment an existing system. For more information, please refer to the Documentation Page<https://support.swanlibraries.net/documentation/86964> on our support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

RAILS, L2 Server Outages on 7/22/2021

by SWAN Communications

SWAN Member Library Staff: Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services: * Logins to all RAILS websites and RAILS-specific services * Logins and access to L2 (Library Learning) events and directory website * Logins to the SWAN support as these authenticate via L2 * You can still access any content that does not require a login * Logins to the SWAN ticket website as these also authenticate via L2 * You can still email support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> No other SWAN services are impacted by this outage. We'll submit additional updates to the news post<https://support.swanlibraries.net/news/2021-07/87132> as they become available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 3 months

*Update* SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

SWAN Member Library Staff: We have further evaluated this consortium-wide console game limit and have decided to move forward with the Circulation Advisory Group recommendation to lower the limit to 5 checkouts. Starting tomorrow, patrons will be limited to 5 checkouts of each console game item type -5 CONSOLEGAM, 5 CONSOLENEW, etc. It is important to use the correct item type for these limits to apply. SWAN will be reaching out to any libraries cataloging console games with an item type other than CONSOLEGAM or CONSOLENEW so the system can work properly. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > SWAN-wide Checkout Limits for Console Game Item Types ________________________________ SWAN-wide Checkout Limits for Console Game Item Types SWAN has received multiple reports of patrons checking out many console games from various libraries across the consortium. While libraries have always had the ability to limit the number of checkouts allowed per item type at their checkout library, these limits vary across SWAN, and there has been no overarching limit in place that affects the entire consortium. In response to these recent reports, we have set an overarching checkout limit for the console game item types - CONSOLEGAM, CONSOLEMAT, CONSOLENEW, CONSOL_SP1. Starting tomorrow, patrons will be limited to 11 checkouts of any of those 4 console game item types regardless of checkout library. The limit of 11 applies to each type - 11 CONSOLEGAM, 11 CONSOLENEW, etc. If a patron attempts to check out more than 11 of any of these item types, staff will see a "User cannot checkout any more of this item type" message. This message can be overridden for unique circumstances, such as checking materials out to generic users like DISCARD. We have run reports and found that only 24 patrons in the entire consortium currently exceed the new checkout limit of 11. These active checkouts will not be impacted, but the patrons will be unable to check out additional console games starting tomorrow. We will continue to assess a reasonable limit on these item types to balance patron service with reduction of abuse. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> [1]. ________________________________ Source URL (modified on 07/19/2021 - 13:13): https://support.swanlibraries.net/node/87088

3 years, 3 months

SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

3 years, 4 months

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SWANcom July 2021