SWAN Member Library Staff:
After extensive troubleshooting alongside SirsiDynix support and adjustments to our MobileCirc authentication procedure, we're happy to announce that the app is again stable and ready for library logins, although we're still working to fully resolve the issue.
Through our troubleshooting, we determined that MobileCirc performs a query during the login/authentication process to collect delinquent patrons barcodes in the event that the app needs to run offline during that day. This is similar to how WorkFlows collects a user delinquency file for use in offline mode. At our current volume of users matching this criteria, the query would cause MobileCirc to become unstable, leading either to higher CPU loads on the Symphony server or a timeout during authentication.
SirsiDynix has proposed the development of a new MobileCirc version that permits offline delinquency as optional. Since SWAN does not currently support MobileCirc in offline mode due to several other previously identified bugs impacting holds and item statuses, this is the ideal solution to the issue. However, development of this version could take up to several months, so through some trial and error, we've managed to throttle the volume of delinquent users passed to the offline file for both MobileCirc and WorkFlows. Currently, patrons with a last activity date greater than two years are not reflected in the offline delinquency. This will only be temporary until the new version of MobileCirc becomes available.
We thank you for your patience throughout the troubleshooting process.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Due to a power outage, La Grange Park Library will be closed today, Sunday 2/24.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •catalog.swanlibraries.net
SWAN Member libraries,
Our nightly indexing process encountered errors early this morning. As a result, items may not be fully searchable within WorkFlows. You may also encounter errors while searching such as “heading keys need to be indexed”.
SirsiDynix has been made aware of the issue and will be working to correct this issue. We expect all indexing issues to be resolved by tonight’s indexing.
You may track this issue on our support site.
https://support.swanlibraries.net/node/66597
Thank you for your patience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •catalog.swanlibraries.net
SWAN Libraries -
In addition to their closure on Monday, February 11th,
The Broadview Public Library District will close at 3:30pm today February 8th, and will be closed all day Saturday, February 9th due to a heating malfunction. They expect to reopen for normal hours on Tuesday, February 12th at 10:00am.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL, 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
**REMINDER**
BLUEcloud Mobile Setup Survey, Due 2/12
The SWAN team is working on the new mobile app for all SWAN libraries. However, we need some help from each library. Please take a moment to have someone in your library respond to this online form to help us with collecting the library calendar, events, and other program feeds we can add to the mobile app. Please read over the details of this survey on the SWAN support site<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…>.
Questions? Contact Lauren Levaggi, User Experience Specialist
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net>
If you already filled out the survey, please disregard this message.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL, 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
The Broadview Public Library District will be closed Monday, February 11, 2019 for construction work. They expect to reopen for normal hours on Tuesday, February 12 at 10:00am.
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
