It has been reported that some of the items listed on the Lost tab are still attached to patron records as a bill. Please DO NOT check any item from the Lost tab to your Discard user until we have had a chance to look through it. More information to follow.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi everyone,
We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED. This is one generic user that will be shared across SWAN. When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email. Doing so will ensure that patrons remain in their proper place in the hold queue.
Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions.
Happy Friday!
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The Production server is back up and running and WorkFlows is once again available for use.
If anyone still has a WorkFlows session up, please close it and open a new session.
Thank you for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Tuesday, August 9, 2016 11:43 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] WorkFlows Outage
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • +1 630-326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Your long awaited cleanup reports are now ready and will be sent to your generic email address. Attached to the email will be the Excel Workbook and instructions for processing the report.
We would like to have this cleanup completed by the end of this year, thank you for your assistance in this project.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
