SWANcom July 2016

swancom@list.swanlibraries.net

7 participants
24 discussions

Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

8 years, 3 months

Annual meeting tomorrow and SWAN support

by Kate Boyle

Everyone - Just a quick reminder that all SWAN staff will be attending the Annual Meeting tomorrow, however if the occasion should arise-- you can still reach us by calling 630-734-5153. Hope to see you tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

8 years, 3 months

User Groups documentation

by Renee Clanton

Please route to appropriate staff Attached please find the documentation explaining how "User Groups" work in Symphony. A workshop is being held on Monday, July 25, beginning at 9:30 a.m. in the meeting room in Burr Ridge. The documentation will be discussed in detail as well as some concepts will be demonstrated. Sign up in L2 if you plan on attending. http://www.librarylearning.info/events/default.aspx?eventID=23032 If your library is planning on using "User Groups", please open a ticket after 8/1/16 requesting that we activate the "User Groups" tab in WorkFlows. Let me know if you have questions. After July 28th, please open a ticket with any questions you may have. Renee Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

8 years, 3 months

WorkFlows Update Prompt Following Upgrade to 3.5.1.1

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: We've received several inquiries over a persisting "update needed" prompt after completing the upgrade to WorkFlows 3.5.1.1. While the issue appears to be sporadic, we have released a patched MSI package that will ensure it does not occur with any installations moving forward. * If you haven't already completed the upgrade installations at your library, please only perform the installation using the latest MSI provided on the support site below. https://support.swanlibraries.net/content/software-downloads * If you've already completed upgrades and are experiencing the "update needed" prompt, we've released a quick patch that should resolve the issue without uninstalling/reinstalling. You can also find that patch on our support site, as the "StampFileCorrection.zip" https://support.swanlibraries.net/content/software-downloads * If you have already completed your installations, but have not experienced the "update needed" prompt, no further action is necessary - your workstations are upgraded and ready for use. (Don't forget to submit a formsite survey from the link below) https://fs8.formsite.com/SWANServices/form218/index.html Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 4 months

Library Email Alias

by Lauren Levaggi

SWAN Libraries - We are getting ready to send out your BLUEcloud Analytics logins. We need to make sure your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> generic email alias is up to date. SWAN uses this email address to send out information pertaining to library directors and managers. You can have up to 3 staff email addresses linked to your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . Please follow the directions below to edit your email alias: 1. Go to our support website at support.swanlibraries.net<https://support.swanlibraries.net/node> 2. Login using your L2 Library Learning credentials 3. Go to the Web Forms tab > then Edit Aliased Email 4. If needed, edit or add the email address(s) you would like linked to XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . The majority of our libraries include their directors and managers only. Please update them by Friday 7/15/16. If you have any questions, email Joseph Miller at joseph.miller(a)railslibraries.info<mailto:joseph.miller@railslibraries.info> . Thanks, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

8 years, 4 months

CTS phones down 7/12/16

by Lauren Levaggi

SWAN Libraries - On behalf of Norma Rubio at Crete Public Library: "Crete Public Library is experiencing a major nationwide phone outage due to Comcast. We were told the estimated time to would be 7:00 however that may have changed. We apologize for the inconvenience." Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

8 years, 4 months

WMS phone outage 7/12/16

by Lauren Levaggi

SWAN Libraries - The Westmont Public Library is experiencing a phone system outage due to a Comcast region outage. They have been told their phone system will be down until 5:57pm. If the situation changes we will let you know. Thanks, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

8 years, 4 months

*Resolved* WorkFlows Reports Issue

by Steven Schlewitt

The issue is now resolved. It appears to have been unrelated to this morning's upgrade, but rather, due to a large report that was stuck in formatting. Thank you for your patience as we investigated the issue. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, July 12, 2016 9:35 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Reports Issue SWAN Member Library Staff: We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

8 years, 4 months

WorkFlows Reports Issue

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

8 years, 4 months

*Concluded* ILS Upgrade to Symphony 3.5.1.1 on 7/11

by Steven Schlewitt

The upgrade to Symphony 3.5.1.1 has concluded. Feel free to login to WorkFlows at any time. Remember to upgrade your WorkFlows client and submit a FormSite survey from the links below prior to August 12th. https://support.swanlibraries.net/content/software-downloads Should you encounter any issues with the new version, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, July 12, 2016 6:38 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* ILS Upgrade to Symphony 3.5.1.1 on 7/11 SWAN Member Library Staff: The upgrade to 3.5.1.1 is nearly finished. We expect to have everything wrapped up within the hour. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 11, 2016 4:48 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] *Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Importance: High SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups… [cid:image001.jpg@01D1DC0A.33095B90] Or [cid:image002.jpg@01D1DC0A.33095B90] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included. https://support.swanlibraries.net/content/software-downloads (L2 login required) Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th. Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, July 7, 2016 3:34 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 07/07/2016 - 15:33 - by Steven Schlewitt SWANTech<https://support.swanlibraries.net/taxonomy/term/78> SWAN Member Library Staff: Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons. Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12. Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation. Important Notes: Please do not click the “Update now” options prompted from the WorkFlows client after go-live. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12. - Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server). - If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features. A few specific advantages to the new Symphony 3.5.1.1 version include the following: - Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item - Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference - WorkFlows client runs on an updated Java JRE, improving security and reliability of the application - WorkFlows toolbars have additional font and icon sizing settings for better visibility If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…

8 years, 4 months

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SWANcom July 2016