SWANcom April 2016

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Scheduled Deletion of Inactive e-book Records in Symphony This Weekend

by webmaster＠swanlibraries.net

8 years, 6 months

Weekly Item Deletions/Discard Processing (Memo)

by webmaster＠swanlibraries.net

8 years, 6 months

Network Outage in Burr Ridge Data Center (4/29)

by webmaster＠swanlibraries.net

8 years, 6 months

*Resolved* Limited/Missing Search Results in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: All reindexing processes have concluded, and it appears full results are displaying once again, as expected. If you continue to experience issues with Enterprise search results, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation. Thanks again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 27, 2016 12:02 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Re: [SWANcom] Limited/Missing Search Results in Enterprise Just a quick update - We've uncovered the issue with SirsiDynix support, and are now in the process of reindexing titles in the Enterprise catalog. We expect this process should wrap up sometime within the next hour or so. We'll send another SWANcom when the process completes. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, April 27, 2016 9:48 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Limited/Missing Search Results in Enterprise SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

8 years, 6 months

Limited/Missing Search Results in Enterprise

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

8 years, 6 months

*RESOLVED* Long-Running Maintenance Report (ADUUser)

by Ian Nosek

SWAN Member Library Staff: The long-running maintenance report has been terminated by SirsiDynix. Regularly scheduled reports are now being processed. We sincerely apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 26, 2016 7:18 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Long-Running Maintenance Report (ADUUser) Importance: High SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 6 months

Long-Running Maintenance Report (ADUUser)

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

8 years, 6 months

Overnight Rebuild User Database Report

by Ian Nosek

SWAN Member Library and Information Technology Staff: We have been experiencing several issues with user records, including duplicate users and new users not being found in the database. SWAN IT will be running a rebuild of the user database, which will occur overnight. This rebuild should resolve all of the reported issues with user records. We apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

8 years, 6 months

Renee's Farewell Tour

by Kate Boyle

Announcing Renee Clanton's Farewell Tour ---- I assume most of you have heard by now that Renee Clanton has announced her retirement from SWAN. Her last day will be July 29th. The good news is that she gave us over 3 months' notice. The fantastic news is that before Renee leaves she has a parting gift for any of our libraries that are interested in an informal site visit for you and/or your Circulation staff. [cid:image003.jpg@01D19F08.A0AAADF0] This isn't your typical farewell tour, Renee's plan is to answer any and all questions your library staff may have about Circulation. Here is how it works, to request that Renee visits your library before her departure from SWAN on July 29th , you open a ticket. Please specify what date (if you have a preference) or the day of the week you would like Renee to appear at your Circ Desk (Monday through Thursday) and either morning or afternoon. Renee will then get back to you to firm up the date and time. First come, first served. Don't miss out on this golden opportunity, email in your ticket ASAP to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 6 months

SWAN Outage in Burr Ridge Data Center

by webmaster＠swanlibraries.net

8 years, 7 months

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SWANcom April 2016