SWANcom March 2016

swancom@list.swanlibraries.net

8 participants
22 discussions

*Resolved* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

Outages relating to Symphony Web Services and Enterprise have been resolved - all services are now back online. We also do not expect any further outages today. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 31, 2016 5:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Enterprise OPAC & Web Services Outage SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years

Stickney Forest View Closed today ( Thursday 3/31)

by Kate Boyle

Everyone- Stickney-Forest View PLD has asked SWAN to announce that they will be closed today - Thursday 3/31. They plan on being open tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years

*Update* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years

Enterprise OPAC & Web Services Outage This Evening

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years

Oak Park Main power outage

by Kate Boyle

Everyone ---- Oak Park PL (Main building only) is closing immediately for the rest of the day - they have a power outage. Dole and Maze branches will remain open. Oak Park Main anticipates being open tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years

Announcing SWAN Spring Forward workshops for Circulation Support Staff

by Kate Boyle

SWAN Member Services is pleased to announce a new training opportunity for Circulation Support Staff. Topics being discussed include: User Registration, Holds, Notices, and Billing. There are seven training opportunities available for attendees to choose from including ---for the first time ever-- training in the evening (specifically 6:00 PM - 8:30 PM). In addition to the RAILS Meeting Room, classes will be offered at Frankfort PLD and Eisenhower PLD. Registration is now open<http://www.librarylearning.info/tags/?Spring+Forward>. And, of course, there is no charge for these workshops. Thank you to our Circ Mentors and to their libraries for the generosity of their time and talents. Our very knowledgeable Circulation Mentors from our member libraries have spent hours writing, organizing, and soon presenting these workshops for Circ Support Staff. Mentors I can't say it enough, Thank You! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 1 month

SMS text messages test ok

by Kate Boyle

After extensive testing yesterday and today by SWAN Member Services, we are happy to report that all carriers are forwarding SMS text messages to their users. We have tested messages to: AT&T, Republic, Sprint, T-Mobile, Verizon, and Virgin Mobile phones. All of these messages were delivered. If anyone is still encountering a problem, please let us know. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 1 month

REMINDER: SWAN Board Self-Nomination Window Closes Friday 3/25

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday, 3/25 at 5pm our self-nomination window ENDS for the 2016 SWAN Board election. If you'd like to be considered in the running for this year's 3 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2016-03-07/swan-board-self-nomination Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 1 month

Text messaging

by Kate Boyle

Everyone - I regret to inform everyone but the "Throttling Fix" that was scheduled for last Thursday was not fully implemented by SirsiDynix. SirsiDynix has advised us that they will be implementing the "Throttling Fix" sometime this week. We will let everyone know as soon as we are advised the "Fix" is completed. In addition, SirsiDynix is still pursuing a new vendor to process text messages. The "Fix" is just a temporary measure to help alleviate the problem. Another twist was identified today by SWAN staff in testing - it appears that only Verizon customers are actually receiving text messages. We have tested sending Manual Messages via SMS text to several staff members and anyone with Sprint, AT&T, T-Mobile, and Virgin carriers did not receive their text message. This situation has been reported to SirsiDynix and a ticket opened in their support center. As we receive more information on this newly identified problem, we will let you know via SWANcom. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info not ful

9 years, 1 month

SWAN Staff Announcement & Positions Posted

by Aaron Skog

SWAN Member Libraries: The news I have for you today is that SWAN's Bibliographic Services Manager Karen Bar is leaving SWAN for a new life in the Florida Keys. I think that we can all agree Karen has earned this relocation through her tireless efforts in leading us through the consortia software migration. SWAN will begin its search for our next manager starting today as we still have a few months before Karen finally relocates. We do not have a final date yet set for Karen as she has offered SWAN some flexibility so we can find a new replacement. In addition to this position opening at SWAN, I wanted to highlight another opening for a full-time cataloging position within SWAN. This is an entirely new position I wanted to make sure to note this for SWAN libraries. Both positions are listed below. SWAN Bibliographic Services Manager - SWAN Library Consortium https://www.railslibraries.info/jobs/111827 Bibliographic Services Consultant (Lead Cataloger) - SWAN Library Consortium https://www.railslibraries.info/jobs/110875 If you have any questions, please contact Brande Overbey at brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> or (630) 734-5164. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 1 month

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SWANcom March 2016