SWAN Member Library Staff: After further investigation, we've found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48. What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities. We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt@railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, October 8, 2015 10:12 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Resolved* SWAN Workflows is down Importance: High SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt@railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech@list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech