SWAN Member Library Staff:

After further investigation, we’ve found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48.

What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities.

We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution.

Thank you,

Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://www.railslibraries.info

From: swantech-bounces@list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, October 8, 2015 10:12 AM
To: swancom@list.swanlibraries.net; swancirc@list.swanlibraries.net; swantech@list.swanlibraries.net
Subject: [SwanTech] *Resolved* SWAN Workflows is down
Importance: High

SWAN Member Library Staff:

The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience.

The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage.

We sincerely apologize for the inconvenience, and thank you for your patience.

Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://www.railslibraries.info

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle
Sent: Thursday, October 8, 2015 9:59 AM
To: swancom@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: [SWANcom] SWAN Workflows is down

Everyone –

The SWAN server went down at about 9:48.   Please use Offline until we are back up.

Watch your email for further updates.

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net

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