[SWANcom] SWAN Member Services March update

Everyone- Just a brief update on Circulation. Yesterday, Sirsi Dynix implemented a "Throttling Fix" to the processing of SMS text messaging. This should correct the problem of some text messages being dropped. Please continue to let us know if your patrons report any problems with not receiving their "hold pickup" notices in particular. As a reminder, Spanish and Polish notices were implemented on Feb. 1st. We have seen a definite increase in the number of notices being generated in both languages. Please, promote this with your patrons and if you need any other languages open a ticket. Earlier this week, SWAN tweaked the settings in Workflows holds processing in order to enable the Holds Pull List in MobileCirc. This should be transparent to everyone. If you see or experience anything different, please let us know by opening a ticket. The MobileCirc Faire yesterday was a huge success judging from the comments we have heard. The next MobileCirc Faire is March 23rd at 1:00 PM. There are still a few seats left. You can register at : http://www.librarylearning.info/admin/roster.aspx?eventID=22287 . Please feel free to register staff from multiple departments. You may come regardless of whether your library has purchased any hardware. The Powerpoint of the workshop should be available on the SWAN website this afternoon. The new version of the SWAN Circulation Policy was approved in November and is available on the SWAN website. All staff need to be aware of some new policies that were created with our migration to SirsiDynix. The policy can be viewed at https://support.swanlibraries.net/documentation/members-only/1754 . Lauren in SWAN Member Services has created a new Enterprise You Tube video for your patrons. The focus of this video is an overview of the patron "My Account" area of Enterprise. Lauren is working on more Enterprise tutorials for your patrons including how to perform a search, place a hold, and manage reading lists. The video can be viewed at: https://www.youtube.com/watch?v=IRfe_5whL-w Remember, if you ever have a question or concern just send SWAN a ticket at help@swanlibraries.net<mailto:help@swanlibraries.net> Everyone enjoy the weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net