31 May
2018
31 May
'18
9:04 a.m.
From the SWAN Support Website:
As you may have heard we recently found out libraries should be completing
their Clean Hold Shelf report before beginning to process their Onshelf Items
list (pull list). In our ongoing mission to minimize issues with holds we
will be running the Clean Hold Shelf report for all libraries centrally and
will no longer offer the opportunity to libraries to schedule or run them on
their own through the REPORT login. This change will take affect Tuesday,
June 5. The centrally run report runs at 7am, Monday through Friday, and is
delivered to the generic email address for each library. If you have used the
REPORT login to setup your own Clean Hold Shelf report, or use the REPORT
login to run your report manually every day, please be advised the scheduled
reports will be removed and you will no longer be able to run them manually.
If you had been running them on your own you will no longer receive an email
if there are no holds to be pulled from your hold shelf.
Please have your director use the Edit Aliased Email webform on the SWAN
Support Site to ensure you receive your report. You are limited to 3 aliased
emails per library so SWAN recommends using a circulation department email
address, if your library has one, to make sure all staff responsible for
processing the report will have access to it.
Each SWAN library is required to fully process their Clean Hold Shelf report
Monday through Friday and will be included in the centrally run report Monday
through Friday. Please open a support ticket if you would also like to be
included in the weekend report.
Originally posted at:
https://support.swanlibraries.net/news/2018-05-31/changes-clean-hold-shelf-…