[SWANcom] The Clarity Report: a Shared Diagnosis for SWAN

SWAN Membership- I am happy to announce that the SWAN Clarity Task Force has completed its study and is now available for you. The first objective of the 5-year strategic plan for SWAN was to determine precisely where the dissatisfaction with the staff interface (WorkFlows) and the patron interface (Enterprise) resides. The report identifies 5 areas for SWAN and its consortium of libraries to focus on solutions to improve the experience of library staff, and in turn, the library patrons we all serve. Below is the news posting on the SWAN support site with a link to download the report, which is 53 pages total. https://support.swanlibraries.net/news/2019-11/66948 I would like to thank the seven members of the Task Force again for their work. These library staff volunteered their time and helped with a great deal of research. There will be a presentation by Clarity at the December 5th SWAN Quarterly meeting at the Oak Brook Public Library. We welcome those that wish to attend in person or join us online with the live stream of the meeting. The meeting agenda and details are forthcoming. Aaron Skog Executive Director aaron@swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>