[SWANcom] Two updates on notices

+++Please Route to appropriate Personnel +++ I have two pieces of information to pass on to Circulation staff: #1 from Reed Farnsworth at SirsiDynix --- "Improvement to SMS to be Implemented" SirsiDynix is pleased to announce that we have identified an additional improvement that we expect will further alleviate the SMS issue related to patrons not receiving text messages for holds, overdues, etc. We will implement this update at approximately 1:00 p.m. Mountain Time on Monday, June 13th, 2016, for customers worldwide. We will notify you when the process has completed. " No need to worry about the timing on this our SMS overdue and bill reports are run at 9 AM. And our SMS hold pickups are run at 9 AM, Noon, 3 PM, 6 PM and 9 PM. So, our reports should not be effected. Hopefully this fix will see an end to our reported problems with a few patrons still not getting their text messages. #2 regarding SVA (robo-calling of patron notices) The reports are all running perfectly. On a daily basis over 600 calls are made to notify patrons of items on the holdshelf, overdues, and bills. Any patrons that are not contacted by 7:00 PM appear on the failed calls notices reports. There are two of these one for hold pickups - which we attempt to deliver by email, if the patron has an email account. We are not printing any remaining failed hold notices as by the time they reached the patron via US mail the material would have already been removed from the holdshelf and sent home. . The other report for failed calls for overdues and bills, we attempt to deliver via email and if there is no email in the record we print these and mail them to the patron. Beginning tomorrow libraries can access the report of failed calls for hold notices in WorkFlows reports. You need to login using a new user = Notices/ Notices (instead of Report/reports). These notices will be the failed calls - meaning we were not able to reach the patron via phone or email. You may want to try and call these patrons yourself. You might also want to check their user record to make certain their phone number is in the first phone number field and if they have an email to be updated. And of course, before you do anything, you may want to check to see if the patron has already picked up the material. If you have any questions, please call us or open a ticket (help@swanlibraries.net<mailto:help@swanlibraries.net>). Everyone have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net