12 Jun
2017
12 Jun
'17
10:13 a.m.
SWAN Member Library Staff:
Just a reminder – this evening, we’ll be upgrading to the newest Symphony server and
WorkFlows version, 3.5.2.1. For more specifics on the upgrade, please see the original
SWAN Support Site posting included in the email below.
To reiterate a few key points…
Scheduled Downtime & Affected Services
This upgrade will begin at 10pm tonight, and could run until 6 or 7am tomorrow morning.
The upgrade will require overnight downtime, and that downtime will affect the following
services…
* Symphony Server functions
* WorkFlows
* SIP2-connected hardware (AMH, self-check)
* SIP2-connected vendor services (Overdrive, Axis360, etc)
* Symphony Web Services functions
* Enterprise My Account functions (including payments)
* Enterprise material availability
* BookMyne
* MobileCirc
Initial Prompts Tomorrow morning
Following the upgrade, upon initial login to WorkFlows, you will likely be prompted with
the following pop-ups…
[cid:image001.jpg@01D2E364.82B01BE0]
Or
[cid:image003.png@01D2E360.BE188810]
Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN
WorkFlows version available at the SWAN support site at the link below (the new installer
and documentation will become available later this evening).
The SWAN MSI package provided will uninstall your previous version and install the latest
with additional SWAN features included.
https://support.swanlibraries.net/content/software-downloads (L2 login required)
There’s no obligation to update your WorkFlows client immediately – your current version
of WorkFlows 3.5.1.1 will continue to work as expected; however, you will need to install
the new SWAN WorkFlows 3.5.2.1 package within the next month and submit a Formsite survey
for your library to complete the upgrade process. The deadline for the WorkFlows client
update and FormSite survey is July 14th.
Should you encounter any issues during the installation process or following this
evening’s server upgrade, please email
help@swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB
(844-792-6542)
Thank you,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net
Sent: Thursday, May 25, 2017 12:33 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
*Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13
05/25/2017 - 12:33 - by Steven Schlewitt
SWANTech<https://support.swanlibraries.net/taxonomy/term/78>
SWAN Member Library Staff:
Overnight from Monday 6/12 at 10:00pm to Tuesday 6/13 at 6:00am, SirsiDynix will be
upgrading SWAN’s Symphony ILS and WorkFlows from version 3.5.1.1 to 3.5.2.1. This upgrade
will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC
My Account functions will also be inaccessible during that time. A banner will be posted
to the Enterprise homepage to notify patrons.
Similar to past ILS upgrades, a new WorkFlows client will be required to take advantage of
the new features and bug fixes; however, this client update is not required until AFTER
the server upgrade has been completed on Tuesday, 6/13.
Following the server upgrade and go-live on 6/13, your current 3.5.1.1 WorkFlows client
will continue to function as expected - you simply will not have access to the new
features and bug fixes. That being the case, there is no rush to complete the installation
immediately afterward. SWAN will not be requiring client updates until after we’re live on
3.5.2.1 on 6/13, and libraries will have up to one month to complete the update and submit
a FormSite completion survey, which will be provided with the download link and
documentation.
Important Notes:
If prompted, please do not click the “Update now” option from the WorkFlows client after
go-live.
- SWAN utilizes a customized setup MSI that incorporates additional features and
functions. This setup MSI will also uninstall previous versions of WorkFlows
automatically. One day prior to go-live, SWAN will release the new documentation and MSI
via the support site at https://support.swanlibraries.net/content/software-downloads. We
request that you install this client after we’re live on 3.5.2.1 on 6/13, but no later
than 7/14.
- Early installation of the 3.5.2.1 MSI will not cause issues, although users
will be prompted to downgrade their WorkFlows version when attempting to access our
Production server (which is not necessary – this prompt can be ignored and they can still
access the Production server).
- If you do happen to click the "Update now" button, you may need to
uninstall/reinstall your WorkFlows client later on for access to specific SWAN features.
A few advantages to the new Symphony 3.5.2.1 version include the following:
- Necessary report function for Auto Renewals
- Expanded Signature Pad hardware support
- Database Rebuilds have been optimized to run significantly faster
- WorkFlows client runs on an updated Java JRE, improving security and
reliability of the application
If you have any questions about the upgrade or encounter issues, please contact SWAN
Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through
help@swanlibraries.net<mailto:help@swanlibraries.net>.
An additional SWANcom with a link to the 3.5.2.1 client and installation documentation
will be sent on 6/12.
________________________________
Source URL:
https://support.swanlibraries.net/news/2017-05-25/important-upcoming-ils-up…
