[SWANcom] **Resolved** Symphony Not Responsive - Operate in Offline Mode

To All Member Libraries: You may now resume regular circulation. The issues affecting Symphony have been resolved, and Workflows and Enterprise are now fully functioning. SWAN will process offline transaction files centrally. Thank you again for your patience. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: Rebecca Malinowski Sent: Tuesday, July 21, 2015 3:48 PM To: &#x27;swancom(a)list.swanlibraries.net&#x27;.net'; &#x27;swancirc(a)list.swanlibraries.net&#x27;.net'; &#x27;swantech(a)list.swanlibraries.net&#x27; Subject: Symphony Not Responsive - Operate in Offline Mode To All Member Libraries: Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available. You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status. Thank you for your patience, and please watch your email for updates. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info