[SWANcom] For libraries using ExpressLane -- status

+++This message is for libraries using ExpressLane for their self-check workstation+++ +++ Please route to appropriate personnel +++ Everyone - Thank you for your patience and cooperation during our upgrade. If you are a library that uses the III ExpressLane product as your self-check and don't allow patrons to pay fines at the workstation, you can start using your self-checks now. If you have a credit card scanner and have implemented Ecommerce at your ExpressLane workstations -- your Circulation Department has been contacted by SWAN Member Services to conduct a test of Ecommerce at your ExpressLane workstation. If your Ecommerce test was successful, you can begin using your self-check workstation and allow patrons to pay fines at the self-check. If your Ecommerce test failed, you have the option to still use the workstation as a self-check and remove the credit card scanner from the workstation until the Ecommerce problem is resolved. Or you may wish to leave the self-check workstation disabled until the Ecommerce problem is resolved. Either way SWAN Member Services will be working on resolving your issues with Ecommerce and will get back to you as soon as the problem is corrected by Innovative. Thank you for your patience, please let us know if you should have any further issues at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net