[SWANcom] *Update - Brief Downtime Planned* Enterprise OPAC Outage (1/4)

SWAN Member Library Staff: We're expecting a very brief planned outage this evening at 11pm to hopefully regain stability with the Enterprise OPAC. SirsiDynix Support will be overseeing the outage, and expect it should last no longer than a few minutes. Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, January 4, 2017 4:45 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Resolved* Enterprise OPAC Outage (1/4) SWAN Member Libraries & Information Technology Staff: SirsiDynix Support appears to have resolved the outage, and Enterprise is stable at the moment. We'll continue to monitor the situation throughout the night and send updates if any become available. Due to the frequency of recent Enterprise/SaaS outages, we've escalated this issue with the SirsiDynix account management team for deeper investigation. Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, January 4, 2017 4:22 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Enterprise OPAC Outage (1/4) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>