[SWANcom] UPDATE: Annual Patron Purge

Everyone: We will be splitting up the patron purge to ensure the overnight processing reports run correctly. The purge, and your lists, will be complete by the end of the week. Yesterday's reminder email contained a typo for the help desk email address; the correct address to open a ticket for a list of your purged patrons is help@swanlibraries.net<mailto:help@swanlibraries.net>. Thank you to all who alerted me to the typo! Vickie Totton Consultant, Member Services vickie@swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, January 16, 2017 3:20 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] REMINDER: Annual Patron Purge Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help@swanlibraies.net<mailto:help@swanlibraies.net>. Vickie Totton Consultant, Member Services vickie@swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Wednesday, December 21, 2016 4:06 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Annual Patron Purge ****Please route to appropriate personnel**** [cid:image002.jpg@01D270B6.2F059720]SWAN Annual Patron Purge We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria: * No checkouts or bills (including overdue fines) * Expiration date of earlier than 01/01/2014 (expired 3 or more years) OR * No checkouts or bills (including overdue fines) * Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years) In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold. If you have any questions regarding the purge please feel free to contact us. Vickie Totton Consultant, Member Services vickie@swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>