[SWANcom] Updates on Reported Issues

To all library staff: Thank you for all of the reports we've received this morning. As a reminder to all library staff, when you are submitting tickets please describe the issue you are experiencing and include examples with user and/or item barcodes. That will help us answer your questions more quickly. As mentioned in a previous SWANcom, we are aware that there are a number of issues with holds, and resolving those is our top priority. Our data loader is currently running a script to correct the available/unavailable holds discrepencies. We will notify all libraries when the script is complete and the issue is resolved. We anticipate this could take another 2 hours to resolve. Please continue to hold off processing your pick list, and if you have not already checked in your delivery, please wait until this issue is resolved. Minimizing check-ins at this point will help speed the process and reduce the possibility of errors. Thank you again for your patience as we work out the kinks in our new system. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net