[SWANcom] RESOLVED eRC Missing Collections

To All SWAN Libraries: At this time, all libraries should have complete collections in Enterprise. Thank you for your patience. Please continue to report any discrepancies between your content with vendors and your content in Enterprise to help(a)swanlibraries.net. Thank you. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Monday, August 17, 2015 4:45 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] eRC Missing Collections To All SWAN Libraries: eRC issues have been resolved for Calumet City (CCS), Evergreen Park (EVS), Prairie Trails (PTS) and Thomas Ford (TFS). Schiller Park (SPS) still has an outstanding eRC issue. Rebecca Malinowski will follow up with more detail in the morning. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek@railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Friday, August 14, 2015 3:11 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] eRC Missing Collections To All SWAN Libraries: In monitoring eRC collections, I have identified five libraries that are missing an Overdrive collection. This appears to be unrelated to the issue earlier this week. The issue that started last week and has been resolved involved collections not syncing properly between the admin module and Enterprise profile. In this case, the collections do not appear at all in the admin module. SirsiDynix must reestablish the collection. I am also pressing SirsiDynix to identify a reason that these collection would drop from an institution. The affected libraries are: * Calumet City (CCS) - missing Overdrive Default collection (Media on Demand) * Evergreen Park (EVS) - missing Overdrive Default collection (Media on Demand) * Prairie Trails (PTS) - missing Overdrive Advantage collection (My Media Mall) * Schiller Park (SPS) - missing Overdrive Advantage collection (Media on Demand) * Thomas Ford (TFS) - missing Overdrive Advantage collection (Media on Demand) To all libraries with digital content: please check your Enterprise profiles and compare the counts of digital content to the counts in your collections with vendors. To confirm your collection's presence in your profile: * Navigate to your library's public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) * Select "Digital Catalog" from the search target box (first drop down) * Click Search without entering search terms to see a complete list of your digital content. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. If your Enterprise profile counts seem significantly lower than the number of titles you have access to directly through Overdrive, Axis 360, 3M, or Recorded Books, please submit a ticket to help@swanlibraries.net<mailto:help@swanlibraries.net>. Counts may vary slightly due to the syncing process (for example, titles ordered yesterday may not be in Enterprise today). Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net