[SWANcom] *Resolved* Symphony Server Outage 7/8

SWAN Member Library Staff: We've resolved the high load average on the server, and Symphony appears to be operating as expected. We'll continue to monitor the situation throughout the day and submit additional SWANcoms if anything comes up. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: Steven Schlewitt Sent: Saturday, July 8, 2017 10:30 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Update* Symphony Server Outage 7/8 - Please Use Offline Mode SWAN Member Library Staff: We're currently working to resolve the Symphony server outage. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, July 8, 2017 10:16 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Symphony Server Outage 7/8 SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech