[SWANcom] SVA (robo-calling) notification update

Everyone - I just wanted to share with everyone we had two perfect runs on SVA this weekend. YAY! So, it appears that all the bugs are worked out. Just as a quick review of the process and the role of local libraries. SVA is scheduled to notify patrons of three distinct situations: 1) Hold pickups 2) Overdue items 3) Billed items Although a few libraries have requested that SVA only contact patrons for hold pickups (you can request this for your library if you wish). Overdues and bills are run in the morning. Hold pickup notices are run three times a day ( 9:55 AM, 12:55 PM, and 3:55 PM). As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). At 7:55 each evening, a report is run to list any patrons that were not contacted after 3 attempts (either in person or voicemail) After that, another report is run which checks to see if any of these patrons have an email address in their record. Those that do, receive email notification of their hold pickup, overdue, or bill. The remaining patrons (those without an email) have a notice created ready to be printed and mailed in the morning. SWAN only prints the overdue and bill notices. There is no point in printing the hold pickup notices as the patron would probably receive the mailed notice after the item has expired on the hold shelf. What SWAN libraries need to do to complete the process We have created a new profile to be used by the SWAN libraries to check "finished reports" for any failed hold pickup notices. This profile is NOTICES/NOTICES (similar to Report/report). After 8 PM, each library should login to reports using the NOTICES/Notices account. Under "finished reports" check for a report for your library " SVA Pilot - SVA Failed Calls Notices - Hold Pickup only:XXX. (XXX being your library code). If there is not a report listed, all your patrons were notified of any hold pickups for that day. If there is no report, your work is done. If there is a report- please view it in order to determine which patrons need to be contacted by you about their items on the holdshelf. After you have printed the list of the patrons you need to call, you may delete the report for your library. Good luck everyone, if you have any questions just open a ticket or give us a call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net