29 Jun
2015
29 Jun
'15
3:26 p.m.
SWAN Member Library & Information Technology Staff:
To further investigate the issues experienced earlier today, SWAN IT has a network outage
planned for 9:15pm this evening. This outage will temporarily affect access to the
Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send
additional SWANcoms during that outage as an update of our progress, but we anticipate the
outage should last no longer than an hour or two.
Thank you again for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swantech-bounces(a)list.swanlibraries.net
[mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Monday, June 29, 2015 12:19 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net;
swancirc(a)list.swanlibraries.net
Subject: [SwanTech] Update: ***Symphony Outage***
To All Library Staff:
Symphony is now back online, and you may resume regular circulation. Please log out of
Workflows offline mode and log back into Workflows, being sure to uncheck "operate in
offline mode" and using your regular credentials. Your offline files will upload to
the server automatically, and SWAN will process them centrally.
Additional maintenance will take place this evening after library operating hours, and an
update will be sent when that work is complete.
We apologize for the inconvenience to you and your patrons and thank you for your patience
this morning.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Monday, June 29, 2015 11:18 AM
To: 'swancom(a)list.swanlibraries.net'.net';
'swantech(a)list.swanlibraries.net'.net'; 'swancirc(a)list.swanlibraries.net'
Subject: Update: ***Symphony Outage***
To all library staff:
SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until
we are able to restore service.
As a reminder, offline documentation is available at
https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
In brief, open Workflows, being sure the "Operate In Offline Mode" and
"Show This Window On Next Startup" boxes are both checked. In offline session
settings, set user access to OFFLINE.
Thank you for your continued patience.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Monday, June 29, 2015 10:54 AM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>;
swantech@list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>;
swancirc@list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: ***Symphony Outage***
To all library staff:
We are experiencing a temporary outage with Symphony. This interruption of service effects
Workflows and Enterprise. While you can still search Enterprise, you will not be able to
log in or place holds, and availability information will not be available.
We are aware of the issue and working to resolve it as quickly as possible. We will send
an update as soon as one becomes available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
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