Re: [SWANcom] SWAN-wide Enterprise Catalog Problems Thurs 4/30, Holds Disabled Temporarily

SWAN Libraries: Update: The Enterprise catalog went completely offline around 7:15am. Running updates will be placed on the SWAN support website: https://support.swanlibraries.net/ SirsiDynix has deployed its hosting teams and OPAC teams to resolve the problem. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog@railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Thursday, April 30, 2015 6:57 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN-wide Enterprise Catalog Problems Thurs 4/30, Holds Disabled Temporarily SWAN Library Staff: The Enterprise catalog last night around 7pm began to display incorrectly the owning libraries as UKNOWN and the status of the items UNKNOWN. This was the problem we encountered on Sunday. SWAN staff took corrective action last night. I have been in contact with SirsiDynix support this morning. We are still working on the problem. *Important note: We have temporarily disabled holds within Enterprise.* With searches not returning the correct library or the correct status, the holds process in Enterprise is not working correctly. Symphony holds placed by library staff will be fine. There is no need to open any support tickets about the Enterprise problems until we notify you later. Again, on behalf of SWAN I apologize for the inconveniences all of you have experienced over the past two weeks. We will continue to work and round the clock to ensure a stable system for you all. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog@railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net