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Migration Bookmark #1 for Patrons Shipped

by Aaron Skog

SWAN Libraries: This evening we shipped a package to each SWAN library via US Postal Service your first set of bookmarks for patrons. These bookmarks will help you get your patrons ready for the big changes coming in April. A couple things: We would love your feedback regarding quantity. The number we sent to each library was based on your annual circulation. Did you get enough? This will help us gauge how many to provide for the March bookmark. Send feedback to migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> Keep in mind we shipped out the entire supply, we have no supply of bookmark #1 back in HQ. If you wish to print your own, we have posted a high resolution TIF versions of the bookmark here (font and back, 10.5 MB downloads each): https://support.swanlibraries.net/news/2015-02-12/migration-bookmark-1-ship… Keep in mind that SWAN has monthly bookmarks planned as part of our PR Team plan for the public. We outlined the PR tools on this migration bulletin post in November: https://support.swanlibraries.net/news/2014-11-15/pr-marketing-tools-migrat… Special thanks to our PR Team for their work on the bookmark! Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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SWAN Symphony Test Server Maintenance Tonight (2/12 @ 6pm)

by Steven Schlewitt

SWAN Library Staff: The Symphony Test Server will undergo maintenance again this evening beginning at 6pm. The outage could last up to 15 minutes, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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SWAN Symphony Test System Restart 7pm Tonight

by Aaron Skog

Quick note to SWAN libraries. The Symphony Test Server that was opened up for library access will undergo a restart at 7pm tonight, Wed 2/11. SirsiDynix is performing some maintenance on the software. Downtime might last 15 minutes. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Migration Memo #9: WorkFlows Test Server Logins

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #9, "WorkFlows Test Server Logins", and route to your appropriate library and IT staff. This memo details the process for obtaining your library's WorkFlows test server login, how to use this login, information about the test server data, and how to report observed issues. https://support.swanlibraries.net/news/2015-02-10/swan-migration-memo-9-wor… If you have any questions about your login or have any difficulty obtaining access, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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My Media Mall: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: My Media Mall 20150209 255 print titles 98 audio titles 353 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20150205 170 print titles 17 audio titles 2 video titles 189 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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My Media Mall: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: My Media Mall 20150206 148 print titles 39 audio titles 187 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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SWAN 2015 Meeting Schedule: No COW in Feb!

by Aaron Skog

SWAN Libraries: Directors/Administrators should note that the 2015 meeting schedule as set by the SWAN Board removed the February Committee of the Whole meeting, as well as the April, July, and October meetings. Below is the link to the schedule, located on the SWAN "Governance" webpage. https://support.swanlibraries.net/system/files/Public/SWAN_Membership_Meeti… In years prior, the schedule frequency would have set a Committee of the Whole meeting next week on Tuesday, but there will be no meeting held. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Migration Memo #8 -- Training update

by Kate Boyle

Everyone - attached is an update on the SWAN Migration training. We have some impressive numbers to report on your use of the SirsiDynix Mentor program of self-paced online instruction. Information is included on how we notify attendees if we should need to cancel any in person training sessions due to weather. Information on make-up classes, the addition of another Enterprise class, recorded YouTube sessions, and training the trainer at your libraries are also highlighted. Thank you for all you have done at your library in preparation for the big "Go-Live" day on April 14th ! Hope everyone has a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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Reminder: ProPay Forms Due Monday 2/23

by Aaron Skog

SWAN Library Directors/Administrators: Migration memo #5 outlined the steps to have online payments as a feature within the new catalog. This is a reminder that the deadline for returning the completed application to SWAN will be Monday February 23 at 5pm. The envelopes containing these forms will be sent to ProPay on your behalf. SirsiDynix will then create the integration within Enterprise for each library's profile. For the archive of the migration memos, look here: https://support.swanlibraries.net/content/migration-memos To date I have received 21 applications: 1. Bedford Park Public Library District 2. Blue Island Public Library 3. Bridgeview Public Library 4. Crestwood Public Library District 5. Dolton Public Library District 6. Downers Grove Public Library 7. Evergreen Park Public Library 8. Frankfort Public Library District 9. Glenwood-Lynwood Library District 10. Hodgkins Public Library District 11. Justice Public Library District 12. La Grange Park Public Library District 13. Matteson Public Library 14. Melrose Park Public Library 15. Midlothian Public Library 16. Nancy L. McConathy Library District 17. North Riverside Public Library District 18. Northlake Public Library District 19. Prairie State College 20. Schiller Park Public Library 21. Tinley Park Public Library Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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eMedia Library: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eMedia Library 20150205 25 print titles 9 audio titles 34 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Re: [SWANcom] Migration Memo #7: SWAN WorkFlows Installer 3.5b

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We are currently experiencing some connectivity issues with our Test server (listed as 10.120.131.40 in the documentation). While we troubleshoot these issues, please feel free to connect to our Production server (10.120.131.25) using the WFTEST login to ensure a successful installation and communication. We anticipate that these connection issues will be resolved by the release of the testing logins early next week if they're not resolved later today. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, February 3, 2015 2:51 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Migration Memo #7: SWAN WorkFlows Installer 3.5b Importance: High SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #7, "SirsiDynix WorkFlows Installer 3.5 BETA", and route to your appropriate library and IT staff. This memo includes details for downloading and installing the beta version of SWAN's SirsiDynix WorkFlows client. Keep in mind that since this installer is still considered a "beta", installation is not yet mandatory for all library staff. This installation is optional for any library staff that wish to train and test the new system prior to go-live. If possible, we encourage all staff to give WorkFlows a try prior to the April go-live to complement their recent Mentor Online Training courses. https://support.swanlibraries.net/news/2015-02-03/swan-migration-memo-7-sir… Logins and directions for using the WorkFlows application will be provided alongside a memo next week. We anticipate that these logins will be ready for use by Monday, February 9th. If you have any questions/comments about the installer, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630-734-5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Migration Memo #7: SWAN WorkFlows Installer 3.5b

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #7, "SirsiDynix WorkFlows Installer 3.5 BETA", and route to your appropriate library and IT staff. This memo includes details for downloading and installing the beta version of SWAN's SirsiDynix WorkFlows client. Keep in mind that since this installer is still considered a "beta", installation is not yet mandatory for all library staff. This installation is optional for any library staff that wish to train and test the new system prior to go-live. If possible, we encourage all staff to give WorkFlows a try prior to the April go-live to complement their recent Mentor Online Training courses. https://support.swanlibraries.net/news/2015-02-03/swan-migration-memo-7-sir… Logins and directions for using the WorkFlows application will be provided alongside a memo next week. We anticipate that these logins will be ready for use by Monday, February 9th. If you have any questions/comments about the installer, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630-734-5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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RB stats from December

by Edlyn LeFevour

Sorry these are soooo late. Some libraries had staffing issues. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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RAILS & SWAN Closed Monday Feb 2

by Aaron Skog

SWAN Libraries: RAILS has closed the Burr Ridge location where SWAN is headquartered. SWAN staff will stay home today. Our support number will be monitored for only emergency situations by our answering service, as it is on weekends. You can refer to our support website for details on our Help Desk ticket system, or Forms used to report standard Millennium tasks (Broken Hold, Locked Record, etc.). https://support.swanlibraries.net/ Stay warm and safe! Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SWAN Symphony Test System Coming Soon

by Aaron Skog

SWAN Libraries, I know many of you are patiently waiting for the Symphony test system. We promised it would be out in January, but due to a variety of reasons I won't get into, we delayed its deployment. The good news is that we reached the step where we can clone the Symphony system we have been working on, and will create the system for you to practice in. We anticipate this will be ready next week. Keep watching for a new migration memo or monitor the Migration Bulletin web feed for the announcement: https://support.swanlibraries.net/news/category/migration-bulletin Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Matteson PL closed 1/29/15

by Renee Clanton

The Matteson PL will be closed on 1/29/15 due to construction. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SWAN Migration - Newsletter #1 Now Available!

by Brande Redfield

Hello Member Libraries, Our first issue of the SWAN migration newsletter, "The Journey Ahead," is ready for you and your staff! I've attached the PDF document, and will also be posting this to the SWAN website as a News Item (along with the answer key to the crossword puzzle) here: https://support.swanlibraries.net/news/2015-01-22/hot-press-swan-migration-… Feel free to share this with all staff however you like. We'd also love to hear your feedback, additional questions that arise (and that we can answer in subsequent editions), and ideas/best practices that your library is utilizing. Monthly newsletters will be coming to you for March, April, and May as well. In the coming weeks, your patron bookmarks for February will also be arriving via USPS. A SWANcom will be sent out to notify you once those are in the mail. Additional PR materials will also be sent via SWANcom and posted on the website as they become available. This newsletter, along with all other SWAN PR materials, have been produced via collaboration with staff from many of our member libraries, and we are very grateful for your support! Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Enterprise OPAC Stress Test Complete

by Ian Nosek

SWAN Library Staff: Thank you to everyone that participated in this morning's Enterprise OPAC Stress Test! We have received a huge number of survey responses and other feedback from member library staff. All of your responses and experiences will help SWAN target areas that need to be addressed as we continue to prepare for the launch of the new system. The survey will be available until 11:59PM tonight for any participants that have not yet submitted one. http://fs8.formsite.com/SWANServices/form174/index.html?1421340679411 Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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**Reminder** Enterprise OPAC Stress Test Today at 10AM

by Ian Nosek

SWAN Library Staff: During today's Stress Test, please note that your personal data, holds, and current checkouts will likely be inaccurate, as the data is not current. The Enterprise OPAC is accessing data that was extracted from our system back in early December, so your account may show items checked out or fees that are no longer valid. If you encounter an issue with a blocked account and are unable to place items on hold, you may skip that part of the test. If there are any further questions, please email it(a)swanlibraries.net<mailto:it@swanlibraries.net> or contact Steven Schlewitt or me directly. Thank you for your participation, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Thursday, January 22, 2015 9:02 AM To: 'Steven Schlewitt (steven.schlewitt(a)railslibraries.info)' Subject: **Reminder** Enterprise OPAC Stress Test Today at 10AM SWAN Library Staff: Another quick reminder - the Enterprise OPAC Stress Test begins in one hour. All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon. Further information is available here: https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Wednesday, January 21, 2015 9:32 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am) SWAN Library Staff: Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM. All SWAN library staff are encouraged to participate in this test between 10AM and Noon. Further information is available here: https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Friday, January 16, 2015 2:17 PM To: 'swancom(a)list.swanlibraries.net' Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test SWAN Library Staff: The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting. This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Re: [SWANcom] **Reminder** Enterprise OPAC Stress Test (Thursday at 10am)

by Ian Nosek

SWAN Library Staff: Another quick reminder - the Enterprise OPAC Stress Test begins in one hour. All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon. Further information is available here: https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Wednesday, January 21, 2015 9:32 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am) SWAN Library Staff: Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM. All SWAN library staff are encouraged to participate in this test between 10AM and Noon. Further information is available here: https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Friday, January 16, 2015 2:17 PM To: 'swancom(a)list.swanlibraries.net' Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test SWAN Library Staff: The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting. This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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**Reminder** Enterprise OPAC Stress Test (Thursday at 10am)

by Ian Nosek

SWAN Library Staff: Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM. All SWAN library staff are encouraged to participate in this test between 10AM and Noon. Further information is available here: https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Friday, January 16, 2015 2:17 PM To: 'swancom(a)list.swanlibraries.net' Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test SWAN Library Staff: The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting. This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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*Resolved* Catalog Slowness on 1/17

by Steven Schlewitt

SWAN Library Staff: This morning, we experienced a brief period of slowness on the SWAN catalog due to a runaway system process on the server. The issue has since been resolved and it appears the catalog is now functioning as expected. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related. Thank you and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test

by Ian Nosek

SWAN Library Staff: The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting. This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20150115 437 print titles 57 audio titles 494 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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eMedia Library: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eMedia Library 20150115 20 print titles 9 audio titles 29 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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eRead Illinois: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eRead Illinois 20150114 1415 print titles Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SWAN Marketing Materials: Press Release Template and Elevator Speech

by Brande Redfield

Hello Member Libraries, We have two new marketing tools available for you, created via collaboration through the SWAN PR & Marketing Committee. These docs are attached to the email in Word format. If you'd prefer a different format, just email me and I can convert them. Elevator Speech: This is a concise way to capture what this migration means to SWAN and our membership. Imagine being asked to describe the migration quickly, while being stuck in an elevator with someone who has asked you. This tool is helpful to share with all staff, so that they can familiarize themselves with the basics of the migration and better communicate it quickly and efficiently to patrons that ask. Press Release Template: This is a draft copy of a sample press release, and can be used for community flyers, local newspapers, or wherever else you see fit. This can get you started and be adapted by your own PR team, or be used as is (just substitute in your own library name where indicated) to let your communities know a bit more about what to expect in the coming months (and generate excitement)! We hope that you find these tools useful as a starter. We will be following up next week with our first edition of our PR newsletter (for staff), and in a few weeks with our first patron bookmark. As always, we welcome any suggestions, comments, or questions about SWAN marketing! Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Ecommerce Enrollment - Application Due 2/23

by Brande Redfield

SWAN Directors and Administrators, As noted at today's Committee of the Whole meeting and in Migration Memo #5, today we have mailed to you a packet containing all necessary components to enroll with SirsiDynix BLUECloud Commerce and ProPay. The due date for completion and return of this application is Monday, February 23rd by 5pm CST. This packet contains an introduction letter with instructions on how to complete the enclosed application, including the statistics specific to your library that you will need. It also includes a pre-addressed, stamped envelope for return of this application to SWAN. We will not be opening the applications but sending them directly on for processing. However, we need to tally the receipt of these applications to ensure 100% compliance. For more information, please refer to Migration Memo#5, located here: https://support.swanlibraries.net/system/files/Members%20Only/Migration%20M… If you have any additional questions, feel free to email Aaron or I. Thank you! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Update 3: Issue with Millennium Indexing

by Dave Pacin

First, thanks to all those who reported issues and examples! Second, Innovative has run the re-indexing again. The records I have all seem to work. Once again, please report any further issues with index searching and provide examples if you can. Thanks again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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SWAN Committee of the Whole Meeting: Agenda for 1/13/15

by Brande Redfield

SWAN Member Libraries: The next 2015 SWAN Committee of the Whole meeting agenda for Tuesday, January 13th at Burr Ridge can now be found online here: https://support.swanlibraries.net/sites/default/files/meeting/2015-01-13/ag… At this meeting we will be going over a proposed FY16 Budget and provide an ILS Migration Update. We hope to see you there! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 8 months

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Migration Memo #5: Ecommerce Online Payment Enrollment

by Aaron Skog

SWAN Library Directors/Administrators: This migration memo pertains to the transition of the existing online payment system for patrons within WebPAC, over to the new catalog Enterprise which will go live on April 14, 2015. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Update 2: Issue with Millennium Indexing

by Dave Pacin

Innovative's re-indexing process has completed. Please report any continuing issues with ISN, call number or keyword searching. Thanks for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Update: Issues with Millennium Indexing

by Karen Bar

Innovative has just updated SWAN on progress. They began running a process to fix these issues this morning. Issues were reported with ISN, call number and keyword searching. The process is still running at this time but it is anticipated that it will be complete today. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Issues with Millennium indexing

by Karen Bar

There have been issues reported with ISN, call number and keyword searching. A high priority ticket has been opened with Innovative. It has been noted by at least one library that this is apparently affecting Quick Click ordering by creating duplicate records. We will share more information as it becomes available. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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YTDCirc/LYRCirc

by Renee Clanton

Please route to appropriate staff. As we have done in previous years, the YTDCirc and LYRCirc fields in the item records will be updated this Friday, January 2, 2015. The YTDCirc count will be moved to the LYRCirc field and the YTDCirc field will be reset to 0. The LYRCirc is not a running total but is a reflection of the 2014 circulation for that item. Please contact me with any questions you may have. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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December 2014 Batch Item Deletions

by Karen Bar

Hi everyone, The Items Deletion Report will be run on the last week day of the month, December 31, 2014. This report will capture the December 2014 information for central items deletion. If your library collects items deletion statistics, run your usual statistics reports by end of day 12/30/14. The actual process of deleting these December 2014 item records from the system will be run on 1/5/15. Please contact me if you have any questions. Happy holidays! Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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**Concluded** SWAN SonicWall Planned Maintenance Today

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: This morning between 5:30 and 6am, we performed maintenance on our primary SonicWall firewalls that had resulted in some brief expected downtime. Our systems are currently back online, but we recommend that you double-check some of your 3rd party hardware and services (such as self-checks, AMH, or e-commerce systems) to ensure the brief interruption did not cause a disconnect from the ILS. Should you experience any issues at all this morning relating to your SWAN connection, please don't hesitate to email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you and happy holidays! Steven Schlewitt SWAN IT Manager 125 Tower Drive<x-apple-data-detectors://1/1> Burr Ridge, IL 60527<x-apple-data-detectors://1/1> Phone: 630.734.5130<tel:630.734.5130> Fax: 630.734.5056<tel:630.734.5056> steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

10 years, 9 months

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eMedia Library: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eMedia Library 20141222 4 print titles 3 audio titles 7 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Franklin Park Public Library District and Lansing Public Library Approved for Membership

by Aaron Skog

SWAN Member Libraries: I am happy to announce the SWAN membership approval for two new libraries for the SWAN consortium. Last week SWAN directors approved the libraries to join. Lansing and Franklin Park libraries currently use SirsiDynix as the ILS vendor, and both have been visited by many SWAN library staff over the last several months as part of individual library research in preparation for the consortium software migration to Symphony (and related solutions). We expect each library to migrate and begin circulation in SWAN sometime in mid-2016, prior to summer. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Happy Holidays ----- SWAN holiday schedule

by Kate Boyle

Everyone - Happy Holidays to one and all. Attached is an announcement about the SWAN holiday schedule with support contact information. Enjoy your holidays. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Palos Park PL is now open

by Kate Boyle

Everyone - Palos Park PL is now open. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Palos Park closed due to power outage

by Kate Boyle

Everyone - Just a quick note to let you know that the Palos Park PL is experiencing a power outage and is temporarily closed. More information will be forthcoming. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Non SWAN RB stats--November 2014

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Vote to Approve Two New Libraries for SWAN Membership

by Aaron Skog

SWAN Library Directors: At the December Quarterly meeting, the SWAN Board presented a recommendation for approving the Franklin Park Public Library District and the Lansing Public Library. The addition of the two libraries would bring the total number of full membership libraries to 79. Both libraries are automated, and the migration and go-live for the two libraries would take place in 2016 (a year after SWAN's consortium-wide migration). For more information and to have your library cast its vote, please see the link below for information about these two libraries and the voting ballot. https://support.swanlibraries.net/news/2014-12-15/library-directors-approve… Fifty-one libraries voting "affirmative" is required (2/3 of the membership) for approval of all new consortium member libraries. Please complete the vote by December 31. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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My Media Mall: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: My Media Mall 20141212 188 print titles 90 audio titles 278 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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eMedia Library: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eMedia Library 20141212 22 print titles 16 audio titles 38 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Webex for Mentor Managers being offered by SirsiDynix

by Kate Boyle

+++ Please Share with the SirsiDynix Training Mentor Managers at your library +++ I am pleased to announce that Rebecca Muller of SirsiDynix will be offering a free Webex training seminar on the SirsiDynix Mentor training system. Training will be held on Wednesday, Dec. 17th at 9 AM. Topics for the meeting include: Basic Usage Overview Manager Specific Details Registering Others Tracking Progress (reporting) SWAN has updated our YouTube on Reporting you might want to review it. https://www.youtube.com/watch?v=UUE5BrzBEPg The following information will allow you to connect to the online meeting using WebEx on Wednesday, Dec. 17th at 9 AM. Class will begin at 9 AM, I would suggest you connect about five minutes early. To attend you need a computer, Internet access, a phone (for the audio). If you are planning on attending, please email me at kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> , so I can track the number of attendees. If you have problems connecting to the Webex, contact either myself at 630-734-5162 or Rebecca Malinowski at 630-734-5157. Information you need to know to connect on Wednesday, Dec. 17th Meeting Number: 633 306 072 Meeting Password: remember ------------------------------------------------------- To join this meeting (Now from mobile devices!) ------------------------------------------------------- 1. Go to https://sirsidynix.webex.com/sirsidynix/j.php?MTID=m8a8a06dde006722079c2082… 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: remember 4. Click "Join". 5. Follow the instructions that appear on your screen. ------------------------------------------------------- Teleconference information ------------------------------------------------------- Provide your phone number when you join the meeting to receive a call back. Alternatively, you can call: Call-in toll-free number: 1-866-668-0721 (US) Call-in number: 1800 152 918 (Australia) Show global numbers: https://www.tcconline.com/offSite/OffSiteController.jpf?cc=8565014380 Conference Code: 856 501 4380 http://www.webex.com We've got to start meeting like this(TM) IMPORTANT NOTICE: This WebEx service includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining this session, you automatically consent to such recordings. If you do not consent to the recording, discuss your concerns with the meeting host prior to the start of the recording or do not join the session. Please note that any such recordings may be subject to discovery in the event of litigation. If you have any questions please give us a call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20141209 91 print titles 39 audio titles 130 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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SWAN 12/4 Quarterly Presentation Posted & BLUEcloud Commerce Update

by Aaron Skog

SWAN Libraries, The SWAN 12/4 Quarterly meeting presentation slides are posted for you. Included in this presentation is the Pick Up Anywhere choices made by SWAN libraries, plus lots of information on the migration underway. Direct link to the PowerPoint: https://support.swanlibraries.net/sites/default/files/meeting/2014-12-04/SW… If that link doesn't work, look for the 12/4 Quarterly meeting: https://support.swanlibraries.net/gov/meetings The Quarterly meeting was streamed and recorded directly in our YouTube account. If you want to catch up on the meeting and discussion about BLUEcloud Commerce and how it fits into the migration plans, make sure to watch using our embedded video on this webpage. https://support.swanlibraries.net/news/2014-12-09/swan-december-quarterly-l… Next Steps for BLUEcloud Commerce: * The SWAN Board will review the recommendation presented at the Quarterly meeting and make a final determination at its 12/19 meeting * SWAN staff will coordinate an easy-to-adopt means for all the libraries filling out the ProPay paperwork once the Board has voted on the recommendation * I am creating a document for all SWAN libraries which will show the transaction counts and transaction average by each library for the fiscal year 2014 (July 2013 - June 2014), which will assist us with determining what ProPay costs might be per library We will update you on the decision and share everything you need to know on this Members Only (login and password required) webpage dedicated to SWAN e-commerce options for libraries. https://support.swanlibraries.net/content/e-commerce Regards, Aaron Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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