- SWANcom - swanlibraries.net

by Lauren Peltier

SWAN Libraries- The Bellwood Public Library will be closed on 1/22/16 for staff In-Service Day. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Woodridge in-service 1/2 day tomorrow

by Kate Boyle

The Woodridge Public Library will be closed from 9:00a.m. to 1:00p.m. on Friday, Jan. 22 for a staff In-Service day. The library will be open from 1:00p.m. to 9:00 p.m. that day. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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*Resolved*: WorkFlows Report Functions Issue

by Steven Schlewitt

SWAN Member Library Staff: The issue is now resolved, and was related to a runaway report format function on the Symphony server. All report functions in WorkFlows, including acquisitions, have been restored. Please let us know if you encounter any issues that appear to be related. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, January 21, 2016 9:42 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Report Functions Issue SWAN Member Library Staff: We are currently investigating an issue relating to the WorkFlows Report functions. At this time, reports and report scheduling is inaccessible, but other WorkFlows functions are operating as expected. We hope to have this issue resolved as quickly as possible. We'll send additional SWANcoms as soon as further information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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WorkFlows Report Functions Issue

by Steven Schlewitt

SWAN Member Library Staff: We are currently investigating an issue relating to the WorkFlows Report functions. At this time, reports and report scheduling is inaccessible, but other WorkFlows functions are operating as expected. We hope to have this issue resolved as quickly as possible. We'll send additional SWANcoms as soon as further information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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NonSWAN RB stats--December

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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SAVE THE DATE: SWAN Budget Year FY17 Review Meeting

by Brande Overbey

SWAN Member Libraries: We have set the date of our membership meeting for our FY17 budget draft review on Tuesday, February 9th at 9:30am, in the main meeting room at Burr Ridge. Because we are no longer holding monthly Committee of the Whole meetings, this meeting will serve to review the FY17 budget document to date and share feedback and questions. The budget will then be voted upon during the March Quarterly meeting as it usually is. The 2016 SWAN Meeting Calendar has been updated as well: https://support.swanlibraries.net/sites/default/files/images/SWAN_Membershi… Let me know if you have any questions! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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ICN DNS Server Update

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: ICN will be retiring their old DNS servers on January 31.To accommodate this change, SWAN will be making the necessary changes to the 26 libraries that are currently using the ICN DNS settings on their SonicWalls. This change should not impact daily operations or result in any downtime, and we expect the updates to be completed by Friday, January 22. If there are any questions, please feel free to contact SWAN at help(a)swanlibraries.net<mailto:help@swanlibraries.net> for more information. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Downers Grove PL closed for In-service 1/15

by Renee Clanton

The Downers Grove PL will be closed for an In-service day on Friday, January 15th. The library will re-open on Saturday at 9am. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Northlake PL closed until at least 1/19/16

by Kate Boyle

Northlake has advised SWAN that their HVAC problem is more extensive than originally thought. They hope to re-open on the 19th. Northlake will update SWAN with more information as we get closer to the 19th. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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NLS Emergency Closure

by Lauren Peltier

SWAN Libraries- The North Lake Public Library has had major HVAC system failure, which has caused significant building damage and an electrical outage. They will be closed today 1/12, tomorrow 1/13, and possibly more days this week. We will update pending further information. Lauren Peltier SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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Share Your Input at SWAN's Listening Tour Conclusion on 1/28 or 1/29

by Susan Ricker

We're concluding our Listening Tour with two final dates and locations to discuss Enterprise concerns and best practices, and share what we've learned since our go-live date in 2015. SWAN Executive Director Aaron Skog and Library Relations Specialist Susan Ricker invite SWAN-member library staff to join us at either of the two final sessions to cover the following agenda: - Overview of Enterprise plan and focuses - Summary of work completed to date - A look at what's to come and next steps - Open Q&A on Enterprise functions and best practices As you can see, there's plenty of valuable information to share and we hope you can represent your library by attending. The dates and locations are as follows: January 28, 2016 from 1:30 - 3:30 p.m. Berwyn Public Library 2701 South Harlem Berwyn, IL 60402 L2 Link: http://www.librarylearning.info/events/?eventID=21890 January 29, 2016 from 9:30 - 11:30 a.m. Glenwood-Lynwood Public Library District 19901 Stoney Island Ave Lynwood, IL 60411 L2 Link: http://www.librarylearning.info/events/?eventID=21891 Register for either event on the L2 Calendar and bring your questions, concerns and ideas as we discuss what's in store for SWAN and Enterprise. We look forward to seeing you there! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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SWAN Enterprise Down 1/2 9:45 AM

by Aaron Skog

SWAN's hosted Enterprise went offline as of this morning, around 9:45AM. We are working with SirsiDynix support. We will send updates via SWANcom. Please share with your colleagues. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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SWAN Office Closed Thursday, Dec. 31 - Friday, Jan. 1

by webmaster＠swanlibraries.net

9 years, 9 months

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Enterprise Outage - 11:55AM

by Ian Nosek

SWAN Member Libraries: We are currently experiencing an Enterprise catalog outage. SirsiDynix is aware of the issue and is currently in the process of restarting the Enterprise service. They anticipate a full restoration in approximately ten minutes. I'll follow up once we have confirmed that all Enterprise services have been restored. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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SWAN Burr Ridge Office Closed 2PM

by Aaron Skog

SWAN Libraries: RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service. I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift #12 -- COSUGI Member Privileges

by Susan Ricker

On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #12 - COSUGI Member Privileges The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources. To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website. First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference. Second, when you are ready, you can register for COSUGI online: https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered. We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. >From all of us at SWAN, we wish you the happiest of holidays! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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Resolution of Ongoing Enterprise Ecommerce Issues & Enterprise Minimum Payment

by webmaster＠swanlibraries.net

9 years, 9 months

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Gift #11 -- BLUEcloud Visibility

by Aaron Skog

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13CB4.B82BE7C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #11 - I am happy to announce that the SWAN library membership will participate in a new service called BLUEcloud Visibility. This service is the "holy grail" of library search: once implemented, your library collections will begin to appear in search results performed by anyone using Google, Bing, etc. for authors, musicians, books, music, movie titles. Details on BLUEcloud Visibility can be found using the link to the SWAN support website below. This service includes online classes that will be announced via our support website and SWANcom in early 2016. https://support.swanlibraries.net/content/bluecloud-visibility Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift # 10 --Request a bill note field

by Samantha Dietel

Hi everyone, Re-sending gift #10 without part of the graphic. Some pieces became misaligned when originally sent. Please disregard the first email. Thank you and Happy Holidays! On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column on far right. [cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift # 10 -- Request a bill note field

by Samantha Dietel

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image005.png@01D1397E.B6528960][cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column [cid:image001.png@01D13BC6.B42B6040][cid:image007.png@01D1397E.B6528960][cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift # 9 - Display a user birthdate when using "User Search Helper"

by Kate Boyle

On the Ninth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D1396E.AB6761C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #9 --- Have you ever thought when searching for a patron "it would be so helpful if I could see the birthdate of this patron"? This can easily be accomplished --just open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the Birthdate column be enabled in the User Search Helper. This additional column when searching is not only a time saver, but a way to accurately retrieve the correct user record. The birthdate column will be visible in "Display User", "Modify User", "User Registration" and "Copy User". This can be of great assistance when you are searching a common name. [cid:image003.png@01D138B2.C4A86740] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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South Holland PL closed tomorrow evening

by Kate Boyle

South Holland is closed at 5:00 p.m. Friday December 18, all day on December 24,25,31, January 1 . . Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift #8 -- new procedure for damaged or declared lost RB/ILL items

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D13811.A7F5D340] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #8 ---a new procedure for damaged or declared lost RB/ILL items. Attached is a document outlining a procedure that can be used when a patron reports an RB/ILL item damaged or lost before the bill has been generated. SWAN has created a new user: RB/ILL_LOSS and a new bill reason: RB_ILL to facilitate the process. Enjoy! If you have any questions, don't hesitate to call 630-734-5153. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Cicero closed for an In-Service day today

by Kate Boyle

Cicero PL is closed for an In-Service day today (12/16/15) and will re-open at 9 AM tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Announcement: Rebecca Malinowski

by Aaron Skog

SWAN Membership: I am sad to announce Rebecca Malinowski is leaving SWAN. I am happy to say she is moving to another library consortium! She will be joining CCS as their new Member Services Manager. Her last day will be Thursday, January 21. Suffice to say with everything underway with post-migration projects and two new libraries joining us, we will work to fill the SWAN Special Projects Coordinator position as quickly as possible. This position is currently posted in the RAILS Jobs website: https://www.railslibraries.info/jobs/106408 Application deadline is January 15, 2016. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift #7 -- Display of photos and digital signatures

by Kate Boyle

On the Seventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D137DC.4E554940] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #7 ---Opt out of photo and sig display - SWAN has had a request from one of our libraries to turn off the display of patron signatures and photos in a patron record. This is something that can be setup by library, so we thought we should offer it to everyone. If your library does not use photos or digital signatures and is interested in turning either display off, please open a ticket. SWAN will be happy to oblige. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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*Concluded* Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm

by Steven Schlewitt

SWAN Member Library Staff: The Web Services migration is complete, and Enterprise services are fully restored. We're still troubleshooting ongoing issues involving E-Commerce, however. We'll have additional information as we have an opportunity to test further and coordinate with SirsiDynix Support. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, December 15, 2015 11:15 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm Importance: High SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 9 months

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Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm

by Steven Schlewitt

SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift #6

by Kate Boyle

On the Sixth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13716.B44A2020] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #6 --- Spanish and Polish Language Notices --- We are pleased to announce that on Feb. 1st, SWAN will begin sending Notices in Spanish and Polish. Receiving notices in foreign languages is based upon your patron supplying a language preference in their Workflows user record. To update a user record, bring up the record in "Modify User". On the Demographics tab, choose the correct preferred language from the dropdown. If you need a language that isn't listed in the dropdown, please open a ticket. Please note: This feature is different from the Default Language in "My Account" in Enterprise, that language option refers to the catalog interface default language. Happy Holidays! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Non SWAN RB stats

by Edlyn LeFevour

Happy Holidays! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 9 months

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Gift #5

by Kate Boyle

On the Fifth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D1332F.1E9D2670] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #5 --- Days Closed --- It's that time of year again! Time to notify SWAN of your closing dates for the 2015 holidays & for 2016 calendar year. To assist you with the process, we have created a new tutorial video on how to use the Days Closed Form, a link for the tutorial is included below. After viewing the tutorial, you can use the link below to access the form and send in your dates. Of course, update forms may be sent in throughout the year. It is no longer a "one time deal." If you haven't submitted your form yet, please find time soon. How to use the Days Closed Form Video Tutorial - https://www.youtube.com/watch?v=XTTmIetbvVE&index=2&list=PLVJIlguDQ-Q1c8dp2… Days Closed Form (requires website login) - https://support.swanlibraries.net/node/add/days-closed How to use the SWAN Website Video Tutorial - https://www.youtube.com/watch?v=ruPR_74zxXY&index=1&list=PLVJIlguDQ-Q1c8dp2… Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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SWAN Staff Retreat on Friday, Dec 11

by webmaster＠swanlibraries.net

9 years, 9 months

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Libraries closed for In-Service day tomorrow, Friday Dec. 11th.

by Kate Boyle

The following libraries have advised us that they will be closed for an In-Service Day tomorrow: Midlothian Public Library Thomas Ford Public Library Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Gift #4 -- Sending this gift out early as I will not be in the office tomorrow

by Kate Boyle

On the Fourth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D1328A.C13B2710] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #4 ---YouTube Videos--- SWAN has recently added two new training videos for SirsiDynix Mentor 2.0! Did you know SWAN has a variety of videos available to our members? These video topics include training, meetings, and workshops. Follow the links below to view them on our website and our YouTube channel. SirsiDynix Mentor 2.0 Training (log into website for full content) - https://support.swanlibraries.net/content/mentor-tutorial-videos SWAN Training Tutorials (log into website for full content) - https://support.swanlibraries.net/documentation/training-tutorials SWAN YouTube Channel (don't forget to subscribe!) - https://www.youtube.com/user/SWANCorps Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Today is Gift #3

by Kate Boyle

On the Third Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D13261.40302A90] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #3 --- Have you ever thought -wouldn't it be great to have a third or even fourth User Profile? In the days with Millennium, we needed to limit each library to only two patron types. Well, that was before and today is a new day! If you would like to request an additional new User Profile for your library it is as simple as sending a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Once we receive your request, we will contact you for a consultation and get your new User Profile set up for you. Happy Holidays! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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It's 12 days of gifts time again and today is Gift #2

by Kate Boyle

On the Second Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D130DA.FD99BD90] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #2 --- Get out your calendars--- it's time to save the date for a training opportunity you won't want to miss. On February 25th, SWAN will be hosting our MobileCirc Faire. We will begin the workshop by helping you setup your tablet and peripherals (a document of recommended hardware is attached). Then the fun will begin with training on the various tasks you can perform in MobileCirc. Please see the event in L2 for more information regarding the training at the Faire http://www.librarylearning.info/events/?eventID=21701 . Registration is open. Hope to see you there. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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Planned Outage / Enterprise Catalog Upgrade the morning of Tuesday, December 15

by webmaster＠swanlibraries.net

9 years, 9 months

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It's 12 days of gifts time again and today is Gift #1

by Kate Boyle

On the First Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D13195.0F4D3020] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #1 --- Get out your calendars--- it's time to save the date for one of the most important SWAN events of the year. Friday, July 22, 2016 is the date of the first SWAN Annual Users Group event. The Business and Conference Center at Moraine Valley Community College is our venue https://www.morainevalley.edu/community/facilities/moraine-business-and-con… . This will be full day of events, with food served throughout the day to sustain you. Sorry, we haven't opened registration yet. Watch for more information as we get closer to the event. We promise to have breakouts sessions of interest to everyone. You can view the event in the L2 calendar http://www.librarylearning.info/events/?eventID=21702 . As always we appreciate your input, if you should have a suggestion for the conference program, please email kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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A very short survey to rank the rollout of future products

by Kate Boyle

+++ Please share with appropriate personnel+++ Everyone - We have a favor to ask you - we need your opinion. Could you take a few minutes and complete a survey for us? We are asking you to rank your level of interest in five SirsiDynix products for your library/patrons. The survey can be found at https://fs8.formsite.com/SWANServices/rankproducts/index.html and is open now. The survey will close at Noon on Monday, Dec. 14th . Thank you for your participation. And yes, libraries can complete more than one survey in order for SWAN to gauge interest across departments in your library. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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SWAN 12/3 Quarterly Presentation and Recording Now Posted!

by Brande Overbey

SWAN Member Libraries: The December Quarterly Power Point presentation is now available on the SWAN site. This link goes directly to the presentation: https://support.swanlibraries.net/sites/default/files/meeting/2015-12-03/SW… A video recording of the meeting is also now viewable on the front page of the SWAN site, as a banner item: https://support.swanlibraries.net/news/2015-12-07/swan-quarterly-123-stream… Thank you! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 9 months

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*Important* Update on Heading Keys Index

by Karen Bar

SWAN Member Library and Cataloging Staff: You may resume pre-cat creation. Cataloging module should be operating as expected. If you encounter any issues, please let us know at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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*Important* Update on Heading Keys Indexing

by Karen Bar

SWAN Member Library and Cataloging Staff: SirsiDynix continues work on indexing headings. While a number of headings have since been dynamically indexed, it does appear that we are still receiving some "Heading Keys Need to be Indexed First" error messages. Until further notice, please do not enter new pre-cats as existing pre-cats may not be displayed and this might create duplicate records. You may also encounter difficulty adding items to bibliographic records. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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*Important* "Heading Keys Need to be Indexed First" error message

by Karen Bar

SWAN Member Library and Cataloging Staff: We have received reports of library staff receiving the "Heading Keys Need to be Indexed First" error message in several situations including when attempting to add items or display pre-cats that were created yesterday. This appears to be related to the earlier issue of one of our critical system maintenance reports unexpectedly running long last night. We are working with SirsiDynix to resolve the issue. Until further notice, it is advised not to enter new pre-cats as existing pre-cats may not be displayed and this might create duplicate records. You may also encounter difficulty adding items to bibliographic records. We hope to have this resolved as soon as possible. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.netThis

9 years, 10 months

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*RESOLVED* Symphony WorkFlows outage this morning (12/2)

by Steven Schlewitt

The maintenance report has completed successfully, and we've unsuspended Symphony WorkFlows logins. All services have been restored and should be operating as expected. If you encounter any issues that appear to be related, please let us know at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, December 02, 2015 7:11 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Important* Symphony WorkFlows outage this morning (12/2) Importance: High SWAN Member Library and Information Technology Staff: Due to a high volume of record changes processed overnight, one of our critical system maintenance reports is unexpectedly running long. Until this report completes successfully, we have suspended Symphony WorkFlows logins to our production server to prevent any data corruption. If your library is opening early this morning, please use OFFLINE mode to circulate materials until further notice. We hope to have this resolved as soon as possible. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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*Important* Symphony WorkFlows outage this morning (12/2)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Due to a high volume of record changes processed overnight, one of our critical system maintenance reports is unexpectedly running long. Until this report completes successfully, we have suspended Symphony WorkFlows logins to our production server to prevent any data corruption. If your library is opening early this morning, please use OFFLINE mode to circulate materials until further notice. We hope to have this resolved as soon as possible. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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Prairie Trails Public Library District will be closed Friday, December 4 for a staff in service day.

by Starr Sheri

Prairie Trails Public Library District will be closed Friday, December 4 for a staff in service day. The library will open on Saturday with regular hours. Sheri Starr Assistant Director Prairie Trails Public Library District 8449 Moody Avenue Burbank, IL 60459 708-430-3688 voice 708-430-5596 fax www.prairietrailslibrary.org

9 years, 10 months

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Matteson in service day

by Edlyn LeFevour

Matteson will be closed December 4th, 2015 for a staff in service day. The library will open on Saturday with regular hours. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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Batch Deletions Using Discard User

by Karen Bar

+++ Please route to appropriate personnel +++ Batch Deletions Using Discard User We will be adjusting the scheduled date for batch deletions effective immediately. The Convert DISCARD Items Reports for each library will continue to be run in the morning on the first of the month in order to identify items for batch removal from the previous month. The SWAN Remove Discard Items Report will be run on the first Saturday of each month in order for this to process with greater efficiency. This report is run for batch removal of items from the previous month that have been converted to DISCARD. Therefore, your library discard items for the previous month will be identified for Discard processing on the first of the month but will remain in the system (shadowed) until the following Saturday. Any items checked out to Discard User beginning on the first of the month will be captured in the next month batch deletions. For example, any item checked out to Discard User on November 1st to 30th, 2015 will be captured in the reports on the morning on December 1, 2015 and deleted with batch deletions on Saturday, December 5, 2015. Another example, any item checked out to Discard User on December 1st to 31st, 2015 will be captured in the reports on the morning on January 1, 2016 and deleted with batch deletions on Saturday, January 2, 2016. Please contact me if you have any questions. Thank you. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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SWAN SD Cataloging Training Workshop January 14, 2016

by Karen Bar

SWAN staff will present a cataloging training workshop on January 14, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/events/?eventID=21678 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 12/3 Now Online

by Brande Overbey

SWAN Member Libraries: The December Quarterly agenda and packet (9 pages) for this Thursday's Quarterly meeting at Burr Ridge are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2015-12-03/pa… The meeting will be streamed live as well, at http://live.railslibraries.info. Anyone interested is also welcome to join us immediately following the meeting for a SWAN open house and refreshments. Details can be found here: https://support.swanlibraries.net/news/2015-11-30/swan-quarterly-meeting-an… We hope to see you Thursday! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

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