Hello SWAN member libraries-
The SWAN staff will be attending an in-service day retreat tomorrow, October 24th. We will monitor systems throughout the day, but any requests will be responded to next week Monday.
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Circulation Staff,
We have created a new report subscription that will take the place of the List all Users Created with Patron Point Yesterday currently being delivered daily. The new report is called List All Users Created Last Week and will be delivered Monday mornings on a weekly basis beginning Monday, October 27. The new report will list all user records created for your library, not just those created by Patron Point. The results include the User Category 6 field to identify which records were created with Patron Point.
You can find more information about this in the New Subscription to List New User Records<https://swanlibraries.net/news/2025-10/95007> news article on the SWAN site.
Vickie Totton
Consultant, Information Technology Systems & Support
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
The Aspen 25.10 release is live. This release includes improvements to the display of periodicals and series, additional filter options for lists, and a change to the display of barcodes in the app for linked cards.
You can read more here: https://swanlibraries.net/news/2025-10/95003
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706
My pronouns: she/her/hers
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
To member libraries,
The Hoopla outage is now resolved. Patrons should now have access to Hoopla and the platform is functioning normally. If any issues are reported, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you again.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
To member libraries,
SWAN is monitoring the issues reported by Midwest Tape and Hoopla Digital due to the AWS outage earlier today. We have a news post and will be updating it as we receive more information: https://swanlibraries.net/news/2025-10/95006.
Below is a message sent by Midwest Tape and Hoopla Digital:
Due to the ongoing Amazon Web Services issue that is currently affecting internet access across the globe, Hoopla Digital is experiencing technical issues. The team is monitoring the situation and working to get the platform fully functional as soon as possible. Thank you for your patience!
Thank you for your patience,
Midwest Tape and Hoopla Digital
Patrons may be unable to login or access content during the outage. Thank you!
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
