SWANcom September 2017

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Reciprocal Borrowers – Hold Placement Trial (Oct 2-Nov 30, 2017)

by webmaster＠swanlibraries.net

7 years, 1 month

MTS phones up

by Lauren Levaggi

SWAN Libraries - As of 9/28 the Matteson Area Public Library District's phones are now operational again.

7 years, 1 month

Courtesy and First Overdue Notices

by Vickie Totton

Thank you to the library staff who reported issues with patrons not receiving Courtesy and First Overdue notices. We found the cause in our Auto Renewal process and have since resolved it. Please let us know if your patrons report this issue to you again. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

MTS Phone Issues

by Rudy Host

SWAN Libraries - The Matteson Area Public Library District's phone lines are currently out of order. The phone company is currently working on repairs, with an estimate that service will be restored by Wednesday morning. Please email them with concerns in the meantime. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

*Important*: Upcoming refresh to Hoopla eRC harvests on Tues, 10/3

by webmaster＠swanlibraries.net

7 years, 1 month

In Transit Shelf Check Reports

by Vickie Totton

7 years, 1 month

**RESOLVED** Enterprise Catalog Outage 9/18

by webmaster＠swanlibraries.net

7 years, 1 month

Enterprise Catalog Outage 9/18

by Rudy Host

SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage with our Enterprise catalog. SirsiDynix has confirmed that this is an issue affecting several of their customers and is working to restore service. Thank you for your patience as this issue is being resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

**RESOLVED** Symphony Server Outage 9/15

by Ian Nosek

SWAN Member Library Staff: This afternoon, we experienced a spike in our Production Server load average. This caused slowness, disconnects and general instability of the system. We have resolved this issue and Symphony is once again performing as expected. You may resume using WorkFlows at this time. Any offline transactions will be uploaded and processed overnight. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, September 15, 2017 4:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Outage 9/15 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Outage 9/15 09/15/2017 - 16:04 - by Ian Nosek SWAN Member Library Staff: We're currently working to resolve a Symphony server outage that began around 3:55PM on 9/15. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-09-15/symphony-server-outage-915

7 years, 2 months

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SWANcom September 2017