- SWANcom - swanlibraries.net

by SWAN Communications

Good morning member libraries, The selection form for your four optional EBSCO databases is now open to participating SWAN member libraries. Please see the article, EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94198>, for additional details and access to the form. The form closes end of day, May 12, 2023. Any questions please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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Aspen 23.04 release is live

by SWAN Communications

The Aspen 23.04 release is live. This release includes enhancements to themes, events integration for Communico, and several minor enhancements and bug fixes. Read more on the support site: https://support.swanlibraries.net/news/2023-04/94195 For questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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April, 2023 Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-04/94194> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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Aspen Catalog Security Certificate

by SWAN Communications

SWAN Member Library Staff: ByWater has acknowledged the security certificate for Aspen is expired; they are in the process of updating it. You will receive a privacy alert when attempting to go to the catalog. You can continue on to Aspen with the following steps: In Chrome: 1. Click on the Advanced link 2. Click on Accept the Risk and Continue In Firefox: 1. Click on Advanced 2. Click on Proceed to xyz(a)swanlibraries.net<mailto:xyz@swanlibraries.net> We will update the Aspen Security Certificate<https://support.swanlibraries.net/issue/94191> Known Issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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Additional Item Types Blocked From Checkout to Chicago Patrons

by SWAN Communications

SWAN Member Library Staff, We will be updating the circulation rules that block Chicago patron from checking out items the Chicago Public Library does not circulate. This update will take place on Tuesday, April 25; please see the Additional Item Types Blocked From Checkout to Chicago Patrons<https://support.swanlibraries.net/news/2023-04/94189> news article. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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SWAN Board self-nomination open for interested candidates

by SWAN Communications

Hello SWAN library directors & administrators, There will be two seats open July 1, 2023 for the SWAN Board and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. The self-nomination form can be found on the Board Election page. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 28th 5 p.m. I have also posted to the SWAN Support site a news post with this information. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

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Upcoming Demos - EBSCO and Comics Plus

by SWAN Communications

Good Morning member libraries, This is a reminder for the upcoming demos and where to register: * EBSCO Resource Options for RAILS Public Library Members * Wednesday, April 5 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-05/ebsco-resource-options-rails-p… * SWAN Comics Plus Demo * Thursday, April 6 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-06/swan-comics-plus-demo Please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

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Intermittent Aspen Catalog Performance Issues

by SWAN Communications

SWAN Member Library Staff: Please be aware, we are currently experiencing issues with the Aspen Catalog, resulting in search error messages and page timeouts. We are investigating this issue with Bywater Solutions and will update the Known Issue<https://support.swanlibraries.net/issue/94178> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

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SWAN EBSCO group-purchase renewal finalized pricing

by SWAN Communications

I have posted on the SWAN Support site an update on the EBSCO year-4 renewal pricing. The price for the 84 participating libraries after RAILS completed its negotiation with EBSCO and clarified our final total has a lower price than had been listed in February. We have added some detail on how the purchase formula is created step-by-step. The news post is linked below: https://support.swanlibraries.net/news/2023-03/94175 Watch for announcements on the database selection that will start April 24th! Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 6 months

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Comics Plus Discount Offer and Demo

by SWAN Communications

Good afternoon member libraries, Comics Plus is offering a discount for SWAN public libraries, both renewing and new libraries, who sign up by June 1, 2023. Please see our news post for more information, including how to register for the demo on Thursday, April 6, 2023: https://support.swanlibraries.net/news/2023-03/94164 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

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Aspen release 23.03 is live

by SWAN Communications

Good morning member libraries, The Aspen 23.03 release is live. This release includes enhancements to search filters, purchase suggestions, and custom cover uploads. See our news post for more information: https://support.swanlibraries.net/news/2023-03/94150 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

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BLUEcloud Services Down (3/6/2023)

by SWAN Communications

BLUEcloud Services are currently down. Please refer to our Known Issue<https://support.swanlibraries.net/issue/94147> for updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

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SWAN Quarterly meeting 3/2/23 agenda & packet posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and meeting packet for this Thursday, March 2nd membership meeting is posted for you. You can access these PDF documents from the meeting link below: https://support.swanlibraries.net/meeting/92371 This meeting will be held in-person at the Oak Brook Public Library and will include a membership vote on the SWAN budget for the upcoming year. The meeting will be live-streamed for those unable to attend in person, however, the approval vote must be conducted in-person. The meeting includes presentations on the following topics: * Aspen Discovery's mobile app & SWAN plans for evaluation * MessageBee project progress report * EBSCO online subscription database renewal * Updates to SWAN's Online Learning system * Upcoming SWAN Board election If you are unable to attend but would still like to have your library vote on the budget, you can send a substitute to vote on behalf of the library. Just let me know in advance. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 7 months

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EBSCO database group-purchase subscription year-4 renewal details

by SWAN Communications

Hello member library directors, administrators, e-content specialists: The pricing for the SWAN group-purchase of EBSCO subscription database package was presented at the Committee of the Whole membership meeting last week on February 7th. That pricing is included in the meeting packet, and I have pulled out that pricing which is linked directly to the news post below which has all the details. https://support.swanlibraries.net/news/2023-02/94116 Any public library participating currently will automatically be included in the year-4 renewal. If you would like your library to withdraw from the group purchase arrangement, please submit your library's opt-out by February 24th, end of the day. The link to withdraw is in the news post above. If you have questions about this, you can reach out to SWAN E-Resources Consultant Olivia Montolin via olivia(a)swanlibraries.net or directly with me, Aaron Skog via aaron(a)swanlibraries.net Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 7 months

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Patron PIN to be Required for ComicsPlus

by SWAN Communications

Beginning March 1 PINs will be required to access ComicsPlus. Additional information is available in our news post<https://support.swanlibraries.net/news/2023-02/94094>. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 7 months

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**CRITICAL** 1/30 - Symphony Reindexing - Cataloging Freeze

by SWAN Communications

SWAN Member Libraries, Cataloging, and Acquisitions Staff: Over the weekend, we encountered several errors within our overnight processing reports. Malformed records caused our ADUText report to fail, resulting in the removal of approximately 430,000 records from our indexes. These records need to be reindexed before they're fully searchable. We have temporarily increased our maximum concurrent reports to allow us to rebuild the index without significantly impacting our daily report schedule. You may experience slower than normal searching throughout the reindexing process. Affected items are not retrievable by title or ISBN. They may still be retrieved by using a Title Control Number browse search. While the reindexing is running, we are implementing a partial acquisitions and cataloging freeze. You may continue to: * Edit any record that is fully searchable * Add, edit, or discard items * Run cataloging overlay reports that match on Title Control Number Please refrain from: * Running acquisitions and cataloging load reports that match on ISBN or UPC * Adding new bibliographic records We will continue to update the Known Issue<https://support.swanlibraries.net/issue/94068> as we have more information. Once we have verified that the reindexing has concluded successfully and verified database integrity, we will notify via SWANcom that the partial cataloging freeze has been lifted. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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SWAN Committee of the Whole meeting 2/7/2023 agenda & packet now available

by SWAN Communications

Hello Library Directors & Administrators- SWAN will host a virtual meeting on Tuesday, February 7th at 10 a.m. via Zoom to present next year's budget, membership fees, and EBSCO database group-purchase renewal. The meeting Zoom link, agenda, and packet are available on the link below. https://support.swanlibraries.net/meeting/94055 This meeting will be recorded and posted. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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Monday 1/30 - Record indexing issues still occurring

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Over the weekend, our ADUText report, which handles our daily record maintenance and processing, terminated abnormally. We worked with SirsDynix to resolve the issue and although we made good progress, it appears we are still experiencing issues today. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A known issue<https://support.swanlibraries.net/issue/94068> has been posted to our support site and will be updated as new information becomes available. Thank you. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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1/28 - Possible Record Indexing Issues

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Last night, our ADUText report, which handles our daily record maintenance and processing, terminated abnormally. Due to this, you may encounter record issues throughout the day until the next successful run of the ADUText report. We're working to mitigate any record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A known issue<https://support.swanlibraries.net/issue/94068> has been posted to our support site and will be updated as new information becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Nightly Processing Delay

by SWAN Communications

SWAN Member Libraries, Our overnight processing is still running, leaving the rest of the processing behind schedule. That process includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Auto-renewals Acquisitions and Cataloging: please wait until an all clear from us before resuming work. Circulation: you may continue work as usual, be aware some new item and patron records may not be searchable until the processing has finished. We will continue to update the Known Issue<https://support.swanlibraries.net/issue/94068> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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Re: Electronic ballot for Addison Public Library now open

by SWAN Communications

Hello everyone- The approval to admit Addison Public Library crossed the required threshold of 2/3 of the membership with 71 "yes" votes. The ballot will remain open until February 22nd or if all 100 electronic ballots have been cast. I would encourage those of you that have not used the ballot system to participate! Thanks again to those of you who have participated and brought this process to a swift conclusion. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Monday, January 23, 2023 12:06 PM To: swancom(a)list.swanlibraries.net Subject: Electronic ballot for Addison Public Library now open Hello Library Directors & Administrators- The electronic ballot to approve the addition of Addison Public Library is now open. This vote will utilize the Survey & Ballot System, which sends a unique login to each of the 100 library directors or designees. I have sent that email to the 100 library representatives a few moments ago. If for some reason you have not received the email from Survey & Ballot Systems by this afternoon, please contact me directly and I will look into the administrative interface. It is possible to resend the login information or adjust the recipient. The full details of Addison's request and the SWAN Board recommendation is available on SWAN Support under a news post. You can read the recommendation within the Impact Study presented. https://support.swanlibraries.net/news/2023-01/94038 Regards, Aaron Skog Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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Electronic ballot for Addison Public Library now open

by SWAN Communications

Hello Library Directors & Administrators- The electronic ballot to approve the addition of Addison Public Library is now open. This vote will utilize the Survey & Ballot System, which sends a unique login to each of the 100 library directors or designees. I have sent that email to the 100 library representatives a few moments ago. If for some reason you have not received the email from Survey & Ballot Systems by this afternoon, please contact me directly and I will look into the administrative interface. It is possible to resend the login information or adjust the recipient. The full details of Addison's request and the SWAN Board recommendation is available on SWAN Support under a news post. You can read the recommendation within the Impact Study presented. https://support.swanlibraries.net/news/2023-01/94038 Regards, Aaron Skog Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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January, 2023 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-01/94052> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Aspen 23.01 release is live

by SWAN Communications

Good morning member libraries, The Aspen 23.01 release is live. This release includes improvements for Aspen administration and an enhancement to update the charge history rule settings in Symphony based on a patron's settings in Aspen. Read more about the release: https://support.swanlibraries.net/news/2023-01/94036 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Resolved: Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, The delta extracts from Symphony are now importing properly into Aspen, and the item statuses should be up to date. It is possible that some status updates were missed, and those will be updated in the full nightly processing. If you notice status discrepancies tomorrow, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, There is an issue with our Symphony delta extracts updating in Aspen, which affects item availability statuses in Aspen. We are tracking this issue on the support site and expect to resolve it soon: https://support.swanlibraries.net/issue/94049 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Aspen server migration complete

by SWAN Communications

Good morning member libraries, The Aspen server migration is now complete. You can now log into the catalog and perform account functions as usual. We are aware of an issue migrating over uploaded cover images. These will be restored by this afternoon, so there is no need for any action on your part. If you are not seeing the option to log in, you are still viewing the catalog on the old server. Try restarting your computer, and if you still cannot log in, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience during the migration! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Reminder: Aspen Server Migration 1/15-1/16

by SWAN Communications

Happy Friday! As a reminder, our Aspen catalog is migrating to a new server on Sunday evening. Some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday 1/16. Patrons will see a catalog alert starting Sunday morning. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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EBSCO 2022 Statistics

by SWAN Communications

Good afternoon, EBSCO has identified and fixed a series of defects that caused an issue with database usage counts. Please see the news post, EBSCO 2022 Statistics<https://support.swanlibraries.net/news/2023-01/94040>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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BLUEcloud Commerce Is Not Available

by SWAN Communications

SWAN Member Libraries, Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available<https://support.swanlibraries.net/issue/94039> known issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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Aspen Server Migration 1/15-1/16

by SWAN Communications

Good afternoon member libraries, Our Aspen catalog is migrating to a new server, and some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday, 1/15. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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National Change of Address Update Complete

by SWAN Communications

National Change of Address (NCOA) processing for 2022 is complete. All user profiles are updated, and regular Last Activity Date functionality will resume tomorrow. Please see this news post for more information, including documentation and reports to assist with our recommended follow-up tasks: National Change of Address (NCOA) 2022 Update Complete<https://support.swanlibraries.net/news/2023-01/94034>. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

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Sue Stupar - sad news from SWAN

by SWAN Communications

Hello SWAN library colleagues- I am saddened to share this news with you. Our colleague Sue Stupar passed away today. Sue has worked at SWAN for 28 years working diligently to improve and enhance our shared bibliographic data. I know many of you know Sue and share our grief. She was dedicated to our libraries, her colleagues, and all of you. I will share details on a memorial service as soon as they are provided to me by Sue's family. Sadly, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

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Resolved: BLUEcloud Mobile app is up

by SWAN Communications

Good morning member libraries, SirsiDynix has reported that the database issues they encountered yesterday are resolved, and the BLUEcloud Mobile app is working. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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BLUEcloud Mobile app is down

by SWAN Communications

Good afternoon member libraries, The BLUEcloud Mobile app is currently down. SirsiDynix is working on a resolution to this issue. We are tracking updates on the support site: https://support.swanlibraries.net/issue/94029 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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National Change of Address (NCOA) processing to begin this week

by SWAN Communications

Preparations for National Change of Address processing will begin on Friday, December 30th and continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 38,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin on January 3, 2023. * Approximately 38,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2022" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2022 Update<https://support.swanlibraries.net/news/2022-12/93956> Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

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VPN Tunnel Issues Affecting WorkFlows and SIP2 Connectivity

by SWAN Communications

SWAN Member Libraries, We have been experiencing VPN tunnel issues today that are affecting WorkFlows and SIP2 connections. We will update the Known Issue<https://support.swanlibraries.net/issue/93414> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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Weather Closings

by SWAN Communications

See our news post on Inclement Weather Closures<https://support.swanlibraries.net/news/2022-12/93482> in preparation for possible closures. Libraries can update System Message page banners in the Aspen Catalog<https://support.swanlibraries.net/documentation/85273>. SWAN does not need to be notified of temporary weather closures. You can view and report library closings on the RAILS website<https://www.railslibraries.info/membership/library-closings?date%5Bvalue%5D…>. If you need any special assistance, please submit a help ticket. Happy holidays and shoveling! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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Announcing MessageBee for all SWAN libraries

by SWAN Communications

Hello SWAN Libraries- I wanted to let everyone know officially that the proposal to move forward with MessageBee was approved at the December Quarterly membership meeting. The announcement can be found on the news post below on the SWAN Support site. https://support.swanlibraries.net/news/2022-12/93329 We are excited to get started with the service. Look for your first update at the Fireside Chat on Tuesday, January 31st. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

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Aspen 22.12 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.12 release is live. This release includes new patron preferred name settings, updates to linked accounts, and changes to volume holds, OverDrive format labels, and facet counts. Read our news post<https://support.swanlibraries.net/news/2022-12/93211> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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Spotlight error in Aspen

by SWAN Communications

Good afternoon member libraries, We've received reports of issues with Spotlights, the carousels of book covers you can embed in your website from Aspen. We've reported this issue to Aspen developers and are tracking this in the known issue here: https://support.swanlibraries.net/issue/93346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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Sunsetting BLUEcloud Analytics Personal Accounts

by SWAN Communications

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

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Aspen Catalog Non-responsive

by SWAN Communications

SWAN Member Libraries, The Aspen Catalog is currently non-responsive, we are working with ByWater to resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/93233> on the SWAN support site as we have more information. https://support.swanlibraries.net/issue/93233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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BLUEcloud Analytics URL Change Complete

by SWAN Communications

SirsiDynix has completed the BLUEcloud Analytics URL changes for North American clusters (noam), which includes SWAN. The new URL to login to BLUEcloud Analytics is: https://noam-bca-2.bc.sirsidynix.net/bcanalytics/asp/Main.aspx If you are having any problems accessing BLUEcloud Analytics, please refer to the SWAN News Post<https://support.swanlibraries.net/news/2022-12/93224>. As always, submit a help ticket if you need assistance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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BLUEcloud Analytics Unavailable

by SWAN Communications

SWAN Member Libraries: SirsiDynix is currently investigating a BCA outage. Attempting to access the BCA home page will result in either a 503 or 504 error. A Known Issue<https://support.swanlibraries.net/issue/93133> has been posted to our support site. We will provide updates to the Known Issue as they become available. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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Axis360 restored in Aspen and BLUEcloud Mobile

by SWAN Communications

Access to Axis360 materials through the Aspen catalog and BLUEcloud Mobile are restored. We have closed the known issue for Baker & Taylor as all systems are operational at this time: https://support.swanlibraries.net/issue/92863 Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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SWAN Quarterly 12/1/22 meeting agenda & packet posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and packet for Thursday's SWAN Quarterly meeting is posted. This meeting will be held in person at Oak Brook Public Library at 10 a.m. https://support.swanlibraries.net/meeting/88737 The approval of the MessageBee service for all SWAN libraries will be completed through a vote to amend the SWAN budget. This vote will take place in person via roll call at the meeting, with 2/3 affirmative votes of those present at the meeting required for passage of the revised budget. The meeting will include a live streaming via Zoom, and access is provided on the meeting webpage above, as well as on the agenda. The Zoom will include chat for questions, but the meeting action items will be conducted by those in person. If you have any questions, please feel free to contact me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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Restoration of Baker & Taylor Services

by SWAN Communications

Baker & Taylor reported yesterday evening that services have been fully restored. This includes TitleSource360. We have followed up by restoring all SIP2, Z39.50, and EDI access to Baker & Taylor services. All operations related to Baker & Taylor can resume. Patrons are still unable to access Axis360 materials through Aspen and the BLUEcloud Mobile app. We are will send further updates as these services are restored. You may continue to monitor this situation on this Known Issue: https://support.swanlibraries.net/issue/92863 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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Baker & Taylor outage -Library & SWAN services impacted

by SWAN Communications

Libraries using Baker & Taylor services are experiencing an outage that appears to be similar to the one in August. We have a news post about this issue, and we will update the Known Issues on SWAN Support. This outage impacts Axis360, TitleSource, EDI ordering, as well as their entire support infrastructure. News post detailing the impacted services: https://support.swanlibraries.net/news/2022-11/92888 Known Issues where ongoing updates will be posted for libraries: https://support.swanlibraries.net/issue/92863 We will send out a SWANcom once the Baker & Taylor services have been reinstated. There is no announcement yet from Baker & Taylor about restoration of their services. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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Possible indexing issues due to abnormal report processing

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/92679> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. Ian Nosek Information Technology & Systems Support Manager ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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