- SWANcom - swanlibraries.net

Lansing Public Library Go-Live on Tuesday 4/19

by webmaster＠swanlibraries.net

9 years, 5 months

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*Concluded* Long-Running Report (ADUText)

by Steven Schlewitt

SWAN Member Library Staff: The long-running maintenance report has concluded. We should begin to see the morning reports catching up now. Records previously throwing "HatWrapperException" errors should also be cleared up. Please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if these errors persist. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 13, 2016 12:00 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Long-Running Report (ADUText) SWAN Member Library Cataloging Staff: We've seen a few tickets indicating several records are throwing the "HatWrapperException" error pictured below when attempting to perform bib record updates. We believe this exception is due to the long-running ADUText report. When the report concludes, please try updating the records in question again, and let us know if the issue persists via ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. [cid:image001.jpg@01D19584.03EB50B0] Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 13, 2016 9:29 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) SWAN Member Library Staff: We're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again this afternoon. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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Long-Running Report (ADUText)

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again this afternoon. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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SWAN SVA (Automated Phone Notice System) Official Announcement and Go-Live

by webmaster＠swanlibraries.net

9 years, 5 months

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regarding a certain rumored retirement

by Kate Boyle

+++ Please share with Appropriate Personnel +++ Very often we hear rumors and they turn out not to be true. But sadly for us in this case the rumor is true, Renee Clanton is retiring from SWAN. After only 30+ years, Renee has tendered her resignation to SWAN notifying us that her last day will by July 31st , 2016. So, the good news is we have four months to try and find her replacement. And the bad news is, we have only 4 months to try and find her replacement. If you are a person in Circulation you have either met Renee at a meeting, spoken to her over the phone, or attended one the numerous workshops she has presented. Renee has been solving problems for Circulation staff at SWAN libraries for over 30 years, to say she will be missed is an understatement (probably one of the biggest understatements of all time). Plans for a reception honoring Renee's contribution to SWAN is in the planning stages. We will be certain to keep everyone in the loop as we firm up a date. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

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FW: Circulation training for Circ Support Staff

by Kate Boyle

+++ Please route to Appropriate Personnel +++ Over the next few weeks, a select group of Circulation Managers from SWAN libraries will be presenting workshops for Circulation Support staff . As some of you may recall, these Managers are the same people that presented the highly successful Circ Du SWAN program a few years ago. Written in conjunction with SWAN Member Services, the program will cover User Registration, Holds and Holds processing, Patron Notices, Bills and everything we have learned over the last year about SirsiDynix WorkFlows. The good news is there is still time to register and of course the workshop is free! These workshops are being presented not only at the System Headquarters, but also at two local libraries (Frankfort PLD and Eisenhower PLD ) Eisenhower is even hosting one in the evening (6 PM – 8:30 PM) for those staff that find it hard to make a traditional morning or afternoon workshop. You can register for any of these workshops by clicking on the title for the particular event you are interested in attending. Please register as soon as possible, so we can prepare the correct number of training packets. Thank you. SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22471> Sponsor(s): RAILS* and SWAN Monday, April 11, 2016 (9:30 AM - 12:00 PM) Where: Eisenhower PLD<http://www.librarylearning.info/events/location.aspx?locationID=1275> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22469> Sponsor(s): RAILS* and SWAN Wednesday, April 13, 2016 (9:30 AM - 12:00 PM) Where: Frankfort Public Library District<http://www.librarylearning.info/events/location.aspx?locationID=1764> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22448> Sponsor(s): RAILS* and SWAN Thursday, April 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22447> Sponsor(s): RAILS* and SWAN Thursday, April 14, 2016 (1:30 PM - 4:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22470> Sponsor(s): RAILS* and SWAN Wednesday, April 27, 2016 (6:00 PM - 8:30 PM) Where: Eisenhower PLD<http://www.librarylearning.info/events/location.aspx?locationID=1275> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22450> Sponsor(s): RAILS* and SWAN Thursday, April 28, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22449> Sponsor(s): RAILS* and SWAN Thursday, April 28, 2016 (1:30 PM - 4:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

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SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announcement our candidates for the 2016 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Kristina Howard, Prairie State College; Doug Losey, Hillside Public Library; and Tiffany Verzani, Elmwood Park Public Library. Our election will officially open for voting on Monday, May 2nd. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 20th at 5pm CST. The results will be announced at our June 2nd Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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delayed opening for Stickney-Forest View PLD today

by Kate Boyle

Everyone - Stickney Forest View PLD (SFS) will open today at 11am. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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*Resolved* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

Outages relating to Symphony Web Services and Enterprise have been resolved - all services are now back online. We also do not expect any further outages today. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 31, 2016 5:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Enterprise OPAC & Web Services Outage SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Stickney Forest View Closed today ( Thursday 3/31)

by Kate Boyle

Everyone- Stickney-Forest View PLD has asked SWAN to announce that they will be closed today - Thursday 3/31. They plan on being open tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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*Update* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Enterprise OPAC & Web Services Outage This Evening

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Oak Park Main power outage

by Kate Boyle

Everyone ---- Oak Park PL (Main building only) is closing immediately for the rest of the day - they have a power outage. Dole and Maze branches will remain open. Oak Park Main anticipates being open tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Announcing SWAN Spring Forward workshops for Circulation Support Staff

by Kate Boyle

SWAN Member Services is pleased to announce a new training opportunity for Circulation Support Staff. Topics being discussed include: User Registration, Holds, Notices, and Billing. There are seven training opportunities available for attendees to choose from including ---for the first time ever-- training in the evening (specifically 6:00 PM - 8:30 PM). In addition to the RAILS Meeting Room, classes will be offered at Frankfort PLD and Eisenhower PLD. Registration is now open<http://www.librarylearning.info/tags/?Spring+Forward>. And, of course, there is no charge for these workshops. Thank you to our Circ Mentors and to their libraries for the generosity of their time and talents. Our very knowledgeable Circulation Mentors from our member libraries have spent hours writing, organizing, and soon presenting these workshops for Circ Support Staff. Mentors I can't say it enough, Thank You! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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SMS text messages test ok

by Kate Boyle

After extensive testing yesterday and today by SWAN Member Services, we are happy to report that all carriers are forwarding SMS text messages to their users. We have tested messages to: AT&T, Republic, Sprint, T-Mobile, Verizon, and Virgin Mobile phones. All of these messages were delivered. If anyone is still encountering a problem, please let us know. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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REMINDER: SWAN Board Self-Nomination Window Closes Friday 3/25

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday, 3/25 at 5pm our self-nomination window ENDS for the 2016 SWAN Board election. If you'd like to be considered in the running for this year's 3 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2016-03-07/swan-board-self-nomination Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

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Text messaging

by Kate Boyle

Everyone - I regret to inform everyone but the "Throttling Fix" that was scheduled for last Thursday was not fully implemented by SirsiDynix. SirsiDynix has advised us that they will be implementing the "Throttling Fix" sometime this week. We will let everyone know as soon as we are advised the "Fix" is completed. In addition, SirsiDynix is still pursuing a new vendor to process text messages. The "Fix" is just a temporary measure to help alleviate the problem. Another twist was identified today by SWAN staff in testing - it appears that only Verizon customers are actually receiving text messages. We have tested sending Manual Messages via SMS text to several staff members and anyone with Sprint, AT&T, T-Mobile, and Virgin carriers did not receive their text message. This situation has been reported to SirsiDynix and a ticket opened in their support center. As we receive more information on this newly identified problem, we will let you know via SWANcom. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info not ful

9 years, 6 months

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SWAN Staff Announcement & Positions Posted

by Aaron Skog

SWAN Member Libraries: The news I have for you today is that SWAN's Bibliographic Services Manager Karen Bar is leaving SWAN for a new life in the Florida Keys. I think that we can all agree Karen has earned this relocation through her tireless efforts in leading us through the consortia software migration. SWAN will begin its search for our next manager starting today as we still have a few months before Karen finally relocates. We do not have a final date yet set for Karen as she has offered SWAN some flexibility so we can find a new replacement. In addition to this position opening at SWAN, I wanted to highlight another opening for a full-time cataloging position within SWAN. This is an entirely new position I wanted to make sure to note this for SWAN libraries. Both positions are listed below. SWAN Bibliographic Services Manager - SWAN Library Consortium https://www.railslibraries.info/jobs/111827 Bibliographic Services Consultant (Lead Cataloger) - SWAN Library Consortium https://www.railslibraries.info/jobs/110875 If you have any questions, please contact Brande Overbey at brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> or (630) 734-5164. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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SWAN SD Cataloging Training May 4, 2016

by Karen Bar

SWAN staff will present a cataloging training workshop on May 4, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/admin/roster.aspx?eventID=22394 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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SWAN Member Services March update

by Kate Boyle

Everyone- Just a brief update on Circulation. Yesterday, Sirsi Dynix implemented a "Throttling Fix" to the processing of SMS text messaging. This should correct the problem of some text messages being dropped. Please continue to let us know if your patrons report any problems with not receiving their "hold pickup" notices in particular. As a reminder, Spanish and Polish notices were implemented on Feb. 1st. We have seen a definite increase in the number of notices being generated in both languages. Please, promote this with your patrons and if you need any other languages open a ticket. Earlier this week, SWAN tweaked the settings in Workflows holds processing in order to enable the Holds Pull List in MobileCirc. This should be transparent to everyone. If you see or experience anything different, please let us know by opening a ticket. The MobileCirc Faire yesterday was a huge success judging from the comments we have heard. The next MobileCirc Faire is March 23rd at 1:00 PM. There are still a few seats left. You can register at : http://www.librarylearning.info/admin/roster.aspx?eventID=22287 . Please feel free to register staff from multiple departments. You may come regardless of whether your library has purchased any hardware. The Powerpoint of the workshop should be available on the SWAN website this afternoon. The new version of the SWAN Circulation Policy was approved in November and is available on the SWAN website. All staff need to be aware of some new policies that were created with our migration to SirsiDynix. The policy can be viewed at https://support.swanlibraries.net/documentation/members-only/1754 . Lauren in SWAN Member Services has created a new Enterprise You Tube video for your patrons. The focus of this video is an overview of the patron "My Account" area of Enterprise. Lauren is working on more Enterprise tutorials for your patrons including how to perform a search, place a hold, and manage reading lists. The video can be viewed at: https://www.youtube.com/watch?v=IRfe_5whL-w Remember, if you ever have a question or concern just send SWAN a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Everyone enjoy the weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Non SWAN RB stats Feb 2016

by Edlyn LeFevour

Here they are-with the attachment! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Days Closed

by Lauren Peltier

SWAN Libraries - According to our records, we still have a few libraries who need to submit their Days Closed form for 2016. When you fill out the online form, if you indicate you are NOT closed on all major holidays, please list the holidays you are closed in the additional dates. It is important you submit your form as soon as possible. If you do not remember if you completed your form, please inquire by submitting an OTRS Help Desk Ticket. Days Closed Form: https://support.swanlibraries.net/node/add/days-closed Days Closed Form Video Tutorial: https://www.youtube.com/watch?v=XTTmIetbvVE Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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SWAN Board Election: Self-Nominations Now Open!

by Brande Overbey

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2016 SWAN Board election process. SWAN will have three open at-large position on the Board starting July 1, 2016. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seats are all at-large now, any director can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form located at the link below: https://support.swanlibraries.net/news/2016-03-07/swan-board-self-nomination The Self-Nomination Form will be available until Friday, March 25th at 5pm CST. Our election process will run for three weeks, from Monday May 2nd through Friday May 20th. The elected board members will be announced at the June Quarterly Meeting. Please let me know if you have any questions! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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*Important* Enterprise OPAC Issues with Firefox Web Browser

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently investigating an issue that is only occurring with the Firefox web browser. Some patrons and staff are receiving a "Secure Connection Failed" error from the Firefox browser when accessing the catalog, although we have verified that catalog pages are loading as expected with all other browsers (Internet Explorer, Chrome, etc). We hope to have this issue resolved immediately and will send further SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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*Important* Sunday 3/27 Due Dates

by Steven Schlewitt

SWAN Member Library Staff: Please be aware - we've received reports that many libraries do not have Sunday 3/27 registered in their Days Closed as a holiday, and so items with 3-week checkouts are ending up with this due date. Unfortunately, we're only able to update this setting globally overnight, so we will be unable to make the change during the day today. Should you encounter items having a due date of 3/27, please change the date manually during or after checkout. We plan to have this issue resolved during the week so that future checkouts will not arrive at this due date. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

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Enterprise OPAC Outage This Afternoon (3/5)

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*RESOLVED* Bibliographic record issues in WorkFlows

by Karen Bar

The issues with bibliographic records and indexing in WorkFlows have been resolved. If you encounter any additional issues that appear to be related, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We sincerely apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*RESOLVED* Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

The Enterprise OPAC outage has been resolved. SirsiDynix support is currently investigating the cause of the outage, and SWAN staff will continue to monitor the situation throughout the day. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 3, 2016 9:24 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage This Morning (3/3) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Bibliographic record issues in WorkFlows

by Karen Bar

SWAN Member Library Staff: Due to increased activity last night, some of our normal overnight processing was not able to complete. You may encounter issues with recently modified bibliographic records when using WorkFlows. These will likely be records that were created or modified on 3/1/16. You may encounter error messages such as "heading keys need to be indexed first" or be unable to open a bibliographic record in WorkFlows. We anticipate that this issue will be resolved overnight and we will send a follow up email to confirm when the issue has been resolved. We apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/3 Now Online

by Brande Overbey

SWAN Member Libraries: The March Quarterly agenda and packet (29 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-03-03/pa… This meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on the FY17 budget on Thursday, and the vote will be roll-call amongst member libraries in attendance at Burr Ridge. If you plan to represent your library in the vote, please plan to be in physical attendance. We will also be giving an overview on the 2016 Board Election process, providing updates on the SWAN Futures and Facilities Committees, and discussing SVA and SWAN communications strategies. We hope to see you on Thursday! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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library closings - another list

by Kate Boyle

Everyone - I have heard from a few more libraries that are closing early today. They are: Matteson PL closing 3 PM Evergreen Park PL closing 5 PM Richton Park PL closing 5 PM The following libraries have posted their closings on the RAILS website https://www.railslibraries.info/members/closings Acorn PLD closing 3 PM Beecher PL closed Brookfield PL closing 6 PM Chicago Heights PLD closing 5 PM Crete PL closing 3 PM Homewood PLD closing 5 PM Lansing PL closing 5 PM Markham PLD closing 3PM Riverdale PL closing 2 PM South Holland PL closing 3 PM Worth PL closing 3 PM Please check the RAILS website for more information and if you are closing early please post to the RAILS website. Thank you and "Safe Home" Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*Resolved* SWAN Symphony/Workflows Slowness

by Steven Schlewitt

The intermittent slowness issues should now be resolved. We believe this was relating to some policy work that was being performed as a background process. That work has now concluded. We apologize for the inconvenience and will continue to monitor the server throughout the day for any further spikes. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Wednesday, February 24, 2016 1:14 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SWAN Symphony/Workflows Slowness Importance: High SWAN Member Libraries and Information Technology Staff: We're currently experiencing intermittent slowness issues with our Symphony/WorkFlows Production server. We're investigating this issue with SirsiDynix support now and will provide any updates as soon as they become available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Early closings

by Kate Boyle

The following libraries have reported that they are closing early today due to weather. Prairie Trails PLD is closing at 5 PM Tinley Park PL is closing 3 PM Frankfort Public Library Dist. is closing at 5 PM Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Symphony/Workflows Slowness

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently experiencing intermittent slowness issues with our Symphony/WorkFlows Production server. We're investigating this issue with SirsiDynix support now and will provide any updates as soon as they become available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Melrose Park Library closing at 1

by Kate Boyle

Melrose Park Library is closing at 1:00 PM today. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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MobileCirc Faire rescheduled due to weather

by Kate Boyle

+++ Please share with appropriate personnel ++++ The MobileCirc Faire planned for Thursday morning, Feb. 25th has been rescheduled due to the weather predicted over the next few days. Sorry for the inconvenience. And in response to the number of registrations for the cancelled event, I have created two workshops. Please register for either: MobileCirc Faire Wednesday, March 9th (9:00 AM - 12 PM) http://www.librarylearning.info/events/?eventID=22286 MobileCirc Faire Wednesday, March 23rd (1:00 PM - 4:00 PM) http://www.librarylearning.info/events/?eventID=22287 Registration for both workshops is limited to 50. As a reminder, If you are bringing your tablet and peripherals with you to be licensed and configured, you need to complete the following Device Registration Form first. https://fs8.formsite.com/SWANServices/form209/index.html . Of course, you are welcome to attend if you have not yet purchased your hardware. If you should have any questions, don't hesitate to contact me. See you at the Faire ! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Recorded SWAN Budget Year FY17 Review Meeting

by webmaster＠swanlibraries.net

9 years, 7 months

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*Resolved* Unplanned Enterprise OPAC Outage Today at 2:30pm

by Steven Schlewitt

Issues with the Enterprise OPAC should now be resolved. We saw a total downtime of about 15 minutes. Thank you for your patience as we worked to resolve the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, February 09, 2016 2:38 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Unplanned Enterprise OPAC Outage Today at 2:30pm Importance: High SWAN Member Library Staff: We're currently experiencing an unplanned outage of the Enterprise OPAC server. We're working with SirsiDynix to find a solution, and will send additional SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Unplanned Enterprise OPAC Outage Today at 2:30pm

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an unplanned outage of the Enterprise OPAC server. We're working with SirsiDynix to find a solution, and will send additional SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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JAn 16 Non SWAN RB

by Edlyn LeFevour

January 16 stats Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Livesteam the SWAN Budget Year FY17 Review Meeting This Morning 2/9

by webmaster＠swanlibraries.net

9 years, 7 months

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2015 Non SWAN rb totals--revised

by Edlyn LeFevour

Hi all, A few crazy numbers were brought to my attention. I found the errors. This is the 2015 totals for Non SWAN RB stats. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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2015 non SWAN RB totals

by Edlyn LeFevour

This time, I've attached it! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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2015 non-SWAN RB totals

by Edlyn LeFevour

These are the totals from January 2015-December 2015 Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Tuesday Feb 9 SWAN FY17 Budget Meeting Agenda & Packet Now Posted Online

by Aaron Skog

SWAN Library Directors & Administrators: Next week on Tuesday, February 9th at 9:30am the SWAN Board will host a special meeting at RAILS Burr Ridge for those interested in the fiscal year 2017 budget. Agenda: https://support.swanlibraries.net/sites/default/files/meeting/2016-02-09/ag… The 15 page budget meeting packet is online using the link below, which includes the proposed FY17 membership fees and budget: https://support.swanlibraries.net/sites/default/files/meeting/2016-02-09/pa… As a reminder to all directors/administrators, the FY17 SWAN Membership Fees are frozen at this year's levels as part of a three-year commitment from the SWAN Board. Those fees are included in the packet, just skip ahead to pages 12 and 13 to look up your library membership fees. The meeting on Tuesday February 9th will be an opportunity to have your questions answered and to provide feedback to the SWAN Board. The SWAN budget and membership fees are approved at the March 3, 2016 Quarterly meeting by roll-call vote of participants. The final budget for approval will be included in the March 3rd Quarterly packet. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Indian Prairie closed Friday, 2/5

by Kate Boyle

Everyone - Indian Prairie Library will be closed this Friday (2/5) for Staff Institute Day. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Spanish and Polish language notices

by Kate Boyle

Everyone - As promised as one of the holiday gifts, yesterday we ran for the first time our notices in Spanish and Polish based upon the language preference in your patrons' user record. At present, we have 2,233 user records with a defined language of Spanish. In addition, we have 23 user records with a defined language of Polish. As a reminder, a patron's language preference for their notices is defined under the Demographics tab in the "Modify User" wizard. You can start promoting this service to your patrons and updating their records now. We are planning on adding further languages in the future. If you would like us to investigate adding a specific language, please let me know. We are presently working on Russian, Ukrainian, and Lithuanian. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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*Important* WorkFlows Temporarily Offline this morning (2/2)

by Ian Nosek

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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SWAN Symphony - Planned Outage on Sunday, Jan 24 at 7:30PM

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: On Sunday evening at 7:30pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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